Guests
All properties in Puerto Morelos, Quintana Roo, Mexico

Hotel Ojo de Agua

3-star beachfront hotel in Puerto Morelos with outdoor pool

  • Free WiFi
From
€39

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1 / 83Beach
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Puerto Morelos, 77580, QROO, Mexico
7.8.Good.
  • Excellent staff. No proper facilities, very basic. Not like what was advertised.

    Feb 25, 2020

  • The hotel it’s self is in a great location with great views! At one time I am sure it…

    Aug 10, 2021

See all 315 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Quiet
Dining options
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 35 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • Outdoor pool
  • Breakfast available
  • Airport shuttle

For families

  • Private bathroom
  • Separate sitting area
  • Television
  • Free toiletries
  • Garden
  • Daily housekeeping

What’s around

  • On the beach
  • Ojo de Agua Beach - 2 min walk
  • Puerto Morelos Town Square - 6 min walk
  • Artisans Market - 7 min walk
  • San Jose Catholic Parish - 7 min walk
  • Puerto Morelos Reef - 7 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Standard Room, 2 Double Beds
  • Superior Room, Sea View
  • Family Room

Location

0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Puerto Morelos, 77580, QROO, Mexico
  • On the beach
  • Ojo de Agua Beach - 2 min walk
  • Puerto Morelos Town Square - 6 min walk

What’s around

Landmarks

  • On the beach
  • Ojo de Agua Beach - 2 min walk
  • Puerto Morelos Town Square - 6 min walk
  • Artisans Market - 7 min walk
  • San Jose Catholic Parish - 7 min walk
  • Puerto Morelos Reef - 7 min walk
  • Puerto Morelos Beach - 11 min walk
  • Dr. Alfredo Barrera Marin Botanical Garden - 2.6 mi / 4.1 km
  • Sanctuary of Hope and Time Capsule - 2.9 mi / 4.6 km
  • Crococun Zoo - 3.7 mi / 5.9 km
  • Petempich Bay - 8 mi / 12.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 35 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
  • Street parking available

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)

Things to do

  • Outdoor pool

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Garden
  • Picnic area

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of MXN 119 for adults and MXN 89 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 800 per vehicle (one-way, Maximum occupancy 4)

Children & extra bedsPay at property

  • Airport shuttle service for children costs MXN 1 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and debit cards. Cash is not accepted.

Also known as

  • Ojo Agua Beach Front Hotel Puerto Morelos
  • Hotel Ojo de Agua Hotel
  • Collection O Hotel Ojo de Agua
  • Hotel Ojo de Agua Puerto Morelos
  • Ojo Agua Beach Front Hotel
  • Hotel Ojo de Agua Hotel Puerto Morelos
  • Ojo Agua Beach Front Puerto Morelos
  • Ojo Agua Beach Front

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Ojo de Agua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's street parking available.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes. Nearby restaurants include Sabor de Mexico (3-min walk), La Playita (4-min walk), and Cantina Habanero (4-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 800 per vehicle one-way.
  • Hotel Ojo de Agua has an outdoor pool and a picnic area, as well as a garden.
7.8.Good.
  • 8.0.Very Good

    El hotel en general esta muy bien.. cuenta con una alberca y un beach club... En el cual tienen camastros y sombrillas que puedes utilizar en cualquier momento, hay un rataurant y un spa a un lado del hotel .. La atención del personal fue muy buena y amable... En cuestión de los cuartos tal vez tienen que mejorar un poco las instalaciones

    Noraly, 2 night trip, Aug 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Hotel y club de playa sin toallas!

    A nuestra llegada al hotel, que fue en la tarde, nos dieron el cuarto sin toallas, y hasta el siguiente día nos la pudieron dar. En el club de playa, no tuvieron toallas en todo un día...y con niños se complica la estancia. Se habló con la Gerente quien fue sumamente indiferente, no hizo nada, ni siquiera disculparse por el inconveniente. El demás personal muy amable, y buscando siempre ayudar, la única persona que no le importo fu la gerente. Cómo es posible que un hotel de playa, y con club de playa, no tenga toallas ni para los cuartos, ni para la playa? Sorprende que una gerente sea indiferente y que mejor todo el personal intente ayudar, pero ella no hacer nada. Es una lástima porque el hotel está bien, su ubicación ideal, bonita playa, pero esos detalles hacen complicada la instancia.

    Mauricio Alejandro, 2 night family trip, Jul 31, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Not a safe hotel, especially for single women

    Absolutely horrible hotel. But you get what you pay for. It cost about $50/night for a large room, so a small family would get value from it. From what I could tell, Puerto Morelos is a run-down beach town. So this hotel is probably one of the better hotels there. Pros: A/C worked well Plenty of comfortable pillows Cons: Unsafe conditions (broken doors) Dirty Photos of hotel grounds and bathroom are FALSE Bed was broken TV did not work Safe was ripped off the wall When we checked-in we didn't even fill out any paperwork... we just walked in the door, said we had a reservation, and we were given a room that I am fairly certain was not cleaned for Covid (the room next to ours had a sign on the entrance saying it was cleaned for Covid... ours did not). The door to the balcony was broken and could be opened from the outside even when the door was locked (see photos). There are huge drafts in both doors (see photos). The floors were not cleaned. The bathroom did not look like the photos... there is not a glass shower door, there is a dirty shower curtain that barely covers the shower (see photos). There is a window above the shower that can also be opened from the outside. The water pressure is horrible and the shower head is broken so water shoots out all over the place. One of the reasons I chose this hotel was for the in-room safe... but it was basically ripped off the wall, so if someone broke into the room through the doors that won't lock, they could just take the safe.

    3 night trip, Jul 16, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    The pictures on the website must have been another hotel because this place looks terrible. I only got one thin sheet in my hot and humid room where my window doesn’t fully close so the rain leaked in and it smells like mold. They also promised me an airport shuttle but didn’t respond the day of and I was lost and had to get a taxi. Wouldn’t recommend, even for the price. Don’t do it.

    1 night trip, Jun 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful hotel booked at the last minute for us. Right on the ocean, has a pool too. Beautiful little town. I will go back.

    2 night trip with friends, May 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I felt safe and secure. The pool was super clean. I only wish the rooms included a coffee pot.

    1 night family trip, May 18, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    I like this hotel.

    1 night trip, May 9, 2021

    Verified Orbitz guest review

  • 6.0.Good

    Rooms are clean, but the water smelled like sewage. Walls are paper thin, you can hear your neighbor coughing and children playing in the hallways. Where earplugs. The hotel is not located directly on the beach. It's more of a courtyard setting with a pool in the back which is located on the beach. The pool water was cloudy, we didn't even get in. The one great perk is you get access to their beach club at no cost. Be aware it is a few houses over from the hotel, not in front! There are chairs on the beach out in front of the hotel "THEY DO NOT BELONG TO THE HOTEL". You have to go to the beach club to access chairs and service. A little detail I wish they would have told us. If you are looking for a no-frill hotel to just lay your head for the night or two, this may do.

    1 night family trip, May 8, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Beach front location, close to town, pool was great, hotel was not over crowded.

    7 night romance trip, Apr 21, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The hotel was in front of the beach. It was hard to find because it does not have the name visible just signals from the Main Street. Our room was clean and staff were very helpful when we had issues with the door and the smell of the drainage and they quickly resolve the issues. Walking distance from main street and restaurants.

    2 night trip with friends, Apr 2, 2021

    Verified Expedia guest review

See all 315 reviews