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All properties in Isla Mujeres, Quintana Roo, Mexico

Hotel Paradise Suites

3.5-star hotel with outdoor pool, near Norte Beach

  • Free WiFi and free parking
From
€113

Image gallery

  • Pool
  • Pool
  • Beach
  • Pool
  • Pool
Pool. Image 1 of 61.
1 / 61Pool
8.0.Very Good.
  • Amazing location and air conditioning in the room. Pool could have been cleaner and the…

    Apr 2, 2021

  • The staff was super super friendly and helpful. The hotel is beautiful and you always…

    Jan 29, 2021

See all 33 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available

Guests rated location

Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 12 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • 24-hour fitness center

For families

  • Private bathroom
  • Separate bedroom
  • Number of living rooms
  • Separate sitting area
  • Premium TV channels
  • Television

What’s around

  • Norte Beach - 3 min walk
  • Shark Beach - 4 mi / 6.4 km
  • Punta Sur - 4.7 mi / 7.6 km
  • Dolphin Discovery - 4.8 mi / 7.7 km
  • Las Americas Cancun Mall - 10.7 mi / 17.3 km
  • Turtle Beach - 13.4 mi / 21.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • 01 Imox Jr (1 King)
  • 02 Akbal Jr (2 Queen)
  • 03 Zama Jr (1 King)
  • 04 Ixchel Jr (2 Queens)
  • 05 Alotl Jr (2 Queens)
  • 06 Litza Jr (2 Queens)
  • 07 Kinish Jr (2 Queens)
  • 08 Itze Jr (2 Queens)
  • 09 Teotl Jr (1 King)
  • 10 Nicte Jr (1 King)
  • 11 Mixtli Jr (2 Queens)
  • 12 Balam Jr (1 King)
  • 14 Naram Std (1 King)
  • 15 Hasen Std (1 King)
  • 16 Iktan Std (2 Queens)
  • 17 Nima Std (2 Queens)
  • 18 Kan Std (2 Queens)
  • 19 Chic Std (2 Queens)
  • 20 Tox Master (1 King)
  • 21 Presidencial (2 Queens 1 King)

Location

  • Norte Beach - 3 min walk
  • Shark Beach - 4 mi / 6.4 km
  • Punta Sur - 4.7 mi / 7.6 km

What’s around

Landmarks

  • Norte Beach - 3 min walk
  • Shark Beach - 4 mi / 6.4 km
  • Punta Sur - 4.7 mi / 7.6 km
  • Dolphin Discovery - 4.8 mi / 7.7 km
  • Las Americas Cancun Mall - 10.7 mi / 17.3 km
  • Turtle Beach - 13.4 mi / 21.6 km
  • Tortuga Beach - 14.9 mi / 24 km

Getting around

  • Cancun Intl. Airport (CUN) - 122 min drive

At a glance

Hotel size

  • This hotel has 12 rooms

Arriving/leaving

  • Check-in time 3 PM-8 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge

Things to do

  • Beach towels
  • Outdoor pool
  • Free pool cabanas
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Scuba diving nearby
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Wheelchair accessible

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • In-room massage available
  • Balcony or patio
  • Number of living rooms
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include deep-tissue massages, sports massages, and Swedish massages.

Dining

North Garden - Onsite family restaurant. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hotel Paradise Suites Isla Mujeres
  • Hotel Paradise Suites Isla Mujeres
  • Hotel Paradise Suites Hotel Isla Mujeres
  • Paradise Suites Isla Mujeres
  • Paradise Suites
  • Hotel Paradise Suites Hotel

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 8 AM to 9 PM.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

This property does not have elevators.

Guests must contact this property in advance to reserve cribs/infant beds.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 8 AM to 9 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 8 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, North Garden. Nearby restaurants include Rooster (3-min walk), Qubano (3-min walk), and Angelo (3-min walk).
  • No, this hotel doesn't have a casino, but PlayCity Casino (8.5 mi) and Royal Yak Casino and Sports Book (9.3 mi) are both nearby.
  • Have fun with nearby activities like boat tours, fishing, and scuba diving. Additional recreation onsite includes yoga. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Hotel Paradise Suites also has a 24-hour fitness center and spa services, as well as a picnic area and a garden.
8.0.Very Good.
  • 10.0.Exceptional

    Staff was fantastic and made the stay so much better. Fantastic knowledge of the island and can help you get where you need to go. Great location as well.

    Dustin, 4 night trip, Dec 30, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great rooms, staff and killer location!

    This was our third time in the past four years staying at Hotel Paradise Suites. Rooms are nice and clean and the kitchenette is quite handy. The location to North Beach is phenomenal. It takes all of twenty seconds to walk there. Staff is friendly and accommodating. We plan to continue staying here on future visits.

    Toma, 7 night trip, Dec 8, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    The location to the beach and shopping was great. The pool is lovely and we loved being able to get a massage on site. Management was very friendly and housekeeping did a great job cleaning the room each day.

    Michelle, 7 night family trip, Dec 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderful stay. Staff friendly and helpful. Booking for next year.

    Cheryl, 1 night family trip, Feb 28, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Meh

    It was okay. Wi-fi didn’t work in our room because it was “too far away”—that was really disappointing. We had to ask for things like the room getting cleaned before 5 pm and a wastebasket. The room smelled moldy at times. The listing on the website mentions a restaurant and yoga, but neither of those were available from what I experienced. The people working there are clearly doing their best I feel like this is a case of the owners/management not investing enough in the guest experience at their property.

    4 night trip with friends, Feb 20, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Didn't get what we paid for!

    Stayed in the Iktan Std Room: Description said there would be a separate living room, separate bedroom, stovetop, etc. I think this needs to definitely be changed on Hotels.com site! We would not have booked this room had we known there would be no stovetop and a tiny little refrigerator. Staying for 13 days makes you want to at least eat a few meals in your room. Couldn't because the fridge was so tiny and no way to cook anything! Also, the room has patio doors that on the site make it seem you are looking out to a garden area. Not so! You look at a 12ft concrete wall! So, basically there are no windows in the room which was very disappointing also. I realize they offer suites, however, when we booked they were all reserved. Given the description of the standard room on the hotels.com site we thought we at least had what was listed, which I mentioned above. We did manage to beg a coffee maker off of another guest who was staying for a few weeks in a suite and they don't drink coffee so they let us use it or we wouldn't even of had that. This place needs to give you what they advertise or change their room descriptions to be more accurate. We would not have booked here if we had known there was no cooktop, windows, etc. Free wifi only really works in the commons bungalow which is also where they have safety deposit boxes which seem not very secure. Location is the only thing that it has going for it.

    Jane, 13 night trip, Feb 7, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    NIce grounds. Bad odor in bathroom and shower an no wifi in room

    4 night family trip, Jan 20, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Location close to the beach, nice pool area, wifi pretty slow, without a kitchenette the price value is a little on the high side

    Mark, 7 night trip, Jan 14, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Worst hotel ever!!!! The hotel is dirty, not seem at all like in the pictures. The stuff there very rude. We had bed bugs in our room and no one even tried to help us!!

    Gal, 3 night trip with friends, Jan 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The Hotel Paradise Suites are perfectly located -- privately nestled yet extremely convenient. Beach and main town are just a block or two away. Also not too far of a walk to/from the Ferry. Outstanding bakery and restaurant (N. Garden) are next door! Nice sports bar is just across the street. Small shops with necessities, snacks, beer/wine are just steps away. The grounds are extremely inviting -- artistically designed to create serenity by blending natural, thought-provoking and whimsical details. The staff and management are delightful and very much attuned to the needs of the guests. We rented two suites and one double room. All were lovely and well appointed. Each had patio seating and felt private. Pool and hot tub are clean and not crowded. We enjoyed a relaxing, trouble-free stay and will definitely come back again!

    E.Petersen, 4 night family trip, Dec 29, 2019

    Verified Expedia guest review

See all 33 reviews