Serrazul Hotel Distributed by Intercity

Photo gallery for Serrazul Hotel Distributed by Intercity

Primary image
Indoor pool
Indoor spa tub
Indoor pool
Minibar, in-room safe, desk, blackout curtains

Overview of Serrazul Hotel Distributed by Intercity

Serrazul Hotel Distributed by Intercity

3.5 star property
Family-friendly hotel in Gramado with indoor pool and restaurant

9.2/10 Superb

514 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is €90
Price available on 28/06/2022
Map
Rua Garibaldi, 152, Centro, Gramado, RS, 95670-000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Room service
  • Babysitting
  • Conference centre
  • 24-hour front desk
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Private bathroom
  • Garden
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Gramado Covered Street - 1 min drive
  • Joaquina Rita Bier Lake - 1 min drive
  • Mini Mundo - 1 min drive
  • Hollywood Dream Cars Museum - 3 min drive
  • Dreamland Wax Museum - 11 min drive
  • Snowland Park - 13 min drive
  • Cathedral of Our Lady of Lourdes - 20 min drive
  • Caracol Park - 27 min drive
  • Alpen Park - 26 min drive
  • Buddhist Temple Chagdud Gonpa Khadro Ling - 96 min drive

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 104 min drive

About this property

Serrazul Hotel Distributed by Intercity

Bring the kids when you stay at Serrazul Hotel Distributed by Intercity in Gramado and they can enjoy the free kids' club. The restaurant is perfect for a bite to eat, and you can unwind with a drink at the bar/lounge or visit the sauna for a relaxing end to the day. Other features include an indoor pool, a fitness centre and a steam room. Fellow travellers love the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 152 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • Parents must have child's birth certificate and photo ID*
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (BRL 39 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Supervised childcare (surcharge)

What to do

  • Pool table

Working away

  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages spoken

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: BRL 2.82 per accommodation, per night

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Valet parking costs BRL 39 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Serrazul Hotel
Serrazul Hotel Distributed by Intercity Hotel
Serrazul Hotel Distributed by Intercity Gramado
Serrazul Hotel Distributed by Intercity Hotel Gramado

Frequently asked questions

Overall score and ratings

9.2

Superb

9.2/10

Cleanliness

9.3/10

Staff & service

8.9/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

Kennie, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Family vacations
Beautiful hotel, rooms and bathrooms to old, vacuum is to loud.food is great, nobody speaks English.
Carlos, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ótima experiencia, hotel muito bem localizado, ótimas áreas de lazer, limpo e pessoal com atendimento/atenção nota 10!! voltarei com certeza!!
Andre, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I recommend. Strong points: breakfast and staff.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Bom
Café da manhã gostoso, quarto bom, banheiro grande. Só fiquei um pouco triste (apesar de entender) que toda a parte extra (kids, piscina, sauna) estava fechado por causa do COVID. Acho que deveria funcionar por sistema de reserva, escolhi o hotel por causa dos extras e acabei não usufruindo. Acabou saindo caro sendo que usei só para dormir, se eu soubesse antes, teria escolhido um mais simples
Ana, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente!
Excelente!
Wilson, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ótimo atendimento excelente café, local muito lipo é organizado , atendimento de primeira super indico
Diego, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Marcela, 2-night family trip
Verified Hotels.com guest review