6/10 Good
9 May 2023
Great visit to Seoul, minor issues at hotel.
Not sure how to rate as don't know whether hotel got it wrong or hotels.com got it wrong!
We booked a city view but was absolutely not a city view; which was very disappointing for our first visit to Seoul.
Apart from that the room was good, clean with friendly cleaning staff. Not keen on light above the door that is triggered while moving during sleep, a few rude awakenings!
A few drawers or shelves for clothes would have been handy, only three hangers so lived out of cases on the floor for ten nights.
Cleaners helped out with a few more hangers.
Breakfast was a disaster, nothing to do with language barrier or food standard but lack of attention; no coffee or tea, no plates for the toast or no butter for the toast, empty juice pitchers, empty fruit bowl; these varied but often multiple issues at same sitting; had one young man for two days who was attentive and the difference showed. One polite guest joked about it being like "faulty towers".
Was disappointed that there wasn't a lounge or bar for an evening sit down, there may be a good reason or cultural reason so forgive this one but after a hard days sightseeing and shopping, is nice to change and relax somewhere.
Hotel is located in a popular student area so busy with youths on most nights but never witnessed any signs of trouble; the opposite, we found the Korean people to be extremely polite, well presented and well behaved. It was a lovely visit to a lively bustling modern city with loads to do.
Keith
Keith, 10-night trip
Verified Hotels.com guest review
