Pousada Chalé das Neves

Photo gallery for Pousada Chalé das Neves

Quarto Família com Banheiro Privativo | In-room dining
Standard Room, Shared Bathroom | In-room dining
Quarto Quadruplo com Banheiro Privativo | Blackout curtains, free WiFi, bed sheets
Quarto Triplo com Banheiro Privativo | In-room dining

Overview of Pousada Chalé das Neves

Pousada Chalé das Neves

2.5 star property
No-frills Gramado pousada with bar/lounge

7.0/10 Good

31 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Air conditioning
  • Bar
Rua Demétrio Pereira dos Santos, 757, Planalto, Gramado, RS, 95670-000
Main amenities
  • Daily housekeeping
  • Bar/lounge
  • Garden
  • Lobby fireplace
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
  • TV in a common area
Feel at home
  • Children stay free
  • Television
  • Garden
  • Daily housekeeping
  • Blackout curtains
  • In-room climate control (air conditioning)

Choose dates to view prices

About this area

What's nearby

  • In Bairro Lago Negro

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 102 min drive

About this property

Pousada Chalé das Neves

Pousada in the heart of Bairro Lago Negro
You can look forward to a free breakfast buffet, a garden and a fireplace in the lobby at Pousada Chalé das Neves. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self-parking
  • Tour/ticket information, luggage storage and a TV in the lobby
Room features
All guest rooms at Pousada Chalé das Neves include comforts, such as climate-controlled air conditioning, in addition to
Extra conveniences in all rooms include:
  • TVs with satellite channels



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 9 rooms
  • Arranged over 3 floors


  • Check-in time from 2:00 PM until 9:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 6:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • Bar/lounge

Travelling with children

  • Children stay free


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage


  • Garden
  • Fireplace in lobby
  • Television in common areas


  • Portuguese

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Towels

Stay connected

  • Free WiFi


  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: BRL 2.82 per accommodation, per stay

Children & extra beds

  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

Guests can rest easy knowing that there's a smoke detector and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Pousada Chale das Neves
VOA Pousada Chalé das Neves
Chale Das Neves Brazil Gramado
Pousada Chalé das Neves Gramado
Pousada Chalé das Neves Pousada (Brazil)
Pousada Chalé das Neves Pousada (Brazil) Gramado

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Pousada Chalé das Neves?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pousada Chalé das Neves?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Pousada Chalé das Neves?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Pousada Chalé das Neves?
You can check in from 2:00 PM - 9:00 PM. Check-out time is noon.
What is there to do at Pousada Chalé das Neves and nearby?
Pousada Chalé das Neves has a garden.
Are there restaurants at or near Pousada Chalé das Neves?
Yes. Nearby restaurants include Churrascaria Chama de Fogo (10-min walk), Restaurante Höppner (12-min walk) and Mestre Cuca (12-min walk).
What's the area around Pousada Chalé das Neves like?
Pousada Chalé das Neves is a short 12-minute walk from Mini Mundo and 4 minutes' walk from Black Lake Park.

Overall score and ratings






Staff & service


Property conditions & facilities



10/10 Exceptional

Ski Lodge in Brazil
This is a rustic pousada in a very prestine part of a pristine city. Think mountain ski lodge. The family that run it are lovely.
Shawn, 3-night trip
Verified Hotels.com guest review

6/10 Good

Bem razoável, no site informar sobre ar condicionado e chuveiro no quarto , porém não tinha nada e lençóis rasgados e velhos
Gerson, 1-night trip
Verified Hotels.com guest review

6/10 Good

Bruno, 1-night trip
Verified Hotels.com guest review

6/10 Good

Foi razoável, mas o quarto era ao lado do refeitório o que nos deixa desconfortável
Bruno, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Decepcionante! Na chegada até que fui bem recebida, porém o quarto que me foi apresentado no ato da reserva não foi oque eu recebi. O quarto que fui hospedada nem tinha fotos no site, um quarto apertado e totalmente diferente do que vi nas fotos. Os lençóis, travesseiros e toalhas velhas, o chuveiro não funcionava direto, paredes e tetos sujos e com sinais de mofo, portas enferrujadas, camas velhas, luz fraca, ar condicionado com mal cheiro, dentre outros vários pontos que me decepcionaram muito! Achei uma tremenda falta de profissionalismo, mostrar fotos de um quarto e na hora apresentar outro totalmente diferente. Ainda bem que foi só uma noite, não teria como ficar mais tempo em um lugar naquele estado...
1-night family trip
Verified Hotels.com guest review

6/10 Good

Fico até mal em dizer como foi nossa estadia porque a nova proprietária assumiu recém dia 01/01 e está tentando melhorar as coisas. Na verdade a culpa é dos antigos donos que colocaram fotos aqui que não correspondem em nada com o que foi oferecido. Nossa estadia foi decepcionante. A Pousada em si é muito bonita, mas nos colocaram num anexo horrível, pequeno, sufocante, colchões e travesseiros péssimos e o chuveiro não funcionava direito e um espelho quebrado, mas o pior foi que a nossa camioneta não passou mo portão que era muito baixinho, só passava carro pequeno e tivemos que deixá-la na rua. Na verdade também desconfio que os quartos oferecidos aqui no Hoteis.com são sempre inferiores aos demais porwue ano passado me hospedei em outro hotel e também fomos volocados num anexo, só wue em boas condições.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Pior experiência da minha vida
Sem banheiro.. tinha um coletivo extremamente sujo e fedido.. entupido.. terrível.. camas horríveis... Travou meu ciático.. Teia de aranha nas paredes.. café da manhã quando chegamos não tinha mais quase nada e não foi resposto..
Amaurita, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Saulo, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

TACIANO, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Luis Antonio, 2-night family trip
Verified Hotels.com guest review