Hotel Pompaelo Urban Spa

Photo gallery for Hotel Pompaelo Urban Spa

Primary image
Indoor spa tub
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of Hotel Pompaelo Urban Spa

Hotel Pompaelo Urban Spa

4.0 star property
4-star hotel with spa, near Plaza del Castillo

9.0/10 Superb

164 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Bar
  • Spa
Map
Plaza Consistorial 3, Pamplona, Navarra, 31001
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
For families
  • Fridge
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Lift
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Pamplona City Centre
  • Plaza del Castillo - 2 min walk
  • University of Navarra - 31 min walk
  • Pamplona City Hall - 1 min drive
  • Plaza Principe de Viana - 6 min drive
  • Yamaguchi Park - 15 min drive
  • Pamplona Cathedral - 36 min drive
  • Navarra Arena - 20 min drive
  • La Morea Shopping Center - 25 min drive

Getting around

  • Pamplona (PNA) - 26 min drive
  • Pamplona-Iruña Station - 24 min walk
  • Pamplona (EEP-Pamplona Train Station) - 24 min walk
  • Uharte-Arakil Station - 25 min drive

About this property

Hotel Pompaelo Urban Spa

Located 4.4 mi (7.1 km) from the airport, Hotel Pompaelo Urban Spa puts you 0.1 mi (0.2 km) from Plaza del Castillo and 1.6 mi (2.6 km) from University of Navarra. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, body wraps or manicures and pedicures. A bar/lounge, a sauna and a steam room are other highlights at this upmarket hotel. The helpful staff and location get great marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 4 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking within 656 ft (EUR 15 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2017
  • Safe-deposit box at front desk
  • Terrace
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning and heating

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Pompaelo Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 6 for adults and EUR 6 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Cots/infant beds are available for EUR 15.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Parking is available nearby and costs EUR 15 per day (656 ft away)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Property registration number UH000923

Also known as

Hotel Pompaelo Urban Spa Hotel
Hotel Pompaelo Urban Spa Pamplona
Hotel Pompaelo Urban Spa Hotel Pamplona

Frequently asked questions

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

8.9/10

Staff & service

8.3/10

Amenities

9.1/10

Property conditions & facilities

8.5/10

Eco-friendliness

8/10 Very good

The parking was very expensive. On my reservation appeared to be included but it wasnt.
Rene, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

John, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Beau, 2-night trip
Verified Hotels.com guest review

4/10 Fair

It is not a four star hotel. It’s a hotel with a little cafeteria which serves only the very basic. It is run by young women like if they were home. The sheets were all soil, etc. Don’t sale it a four star. I don’t think Expedia is doing the right checking on The hotels in Europe. Or It is not sending the right people to check.
Julia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location, comfortable and modern rooms. Great rooftop bar.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location, a lot to see and enjoy around. Good ambience and excellent food and drinks in the area.
AH, 1-night family trip
Verified Expedia guest review

8/10 Very good

Juan, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Review
Great Location and very clear room
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect location! Staff was very friendly, I needed help with WiFi and the lady help me with such pleasure. Incredible place to stay
1-night family trip
Verified Expedia guest review