2/10 Poor
14 September 2022
Don't do it
I stayed in property two times in 3 years period... The first time I stayed here the rooms were quite clean and renovated. The second time after three years I saw there has been no renovation taken place. The rugs were disgusting, many stains und quite worn out. Same goes regarding the bedsheets and towel... Water flows out of the shower and the sounds travel through the wall quite easily. I booked two refundable rate and after seeing the room qualities I wanted to cancel the booking and check out. The staff in the reception can only speak basic English and they couldn't help since the manager wasn't there. After calling hotel.com, the manager refused to refund my money and hotel.com didn't help with the situation since the payment was taken in the property. Despite ''daily house keeping" the bedsheet was not changed. Upon check in hairs from previous guest lay all over the bed and shower. Breakfast includes the worst quality and dried out things. Paid parking despite being quite faraway from central.. Horrible view from the room as the rooms face old buildings with disgusting balconies from other people. All n all huge disappointment for price quality
Verified traveller
3-night family trip
Verified Hotels.com guest review