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Four Points by Sheraton Auckland

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In the heart of Auckland, Four Points by Sheraton Auckland offers a warm welcome with its coffee shop and garden oasis. Savor international flavors at Queen's Head Bar & Eatery, stay connected with in-room WiFi, or unwind at the 24-hour gym. Guests rave about the helpful staff and prime location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • 2 meeting rooms
  • 24-hour front desk
  • Garden

For families (6)

  • Free cots/infant beds
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains
The current price is €97
includes taxes & fees
7 Aug - 8 Aug

Why we love this property

Diverse culinary choices
This hotel boasts a restaurant featuring local and international cuisine, a cafe, and a bar. Buffet breakfast includes vegan and vegetarian options.
Luxury sleep retreat
Wrapped in cosy dressing gowns, guests drift off on premium bedding behind blackout drapes. A minibar awaits, with 24-hour room service for midnight cravings.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed

A modern bathroom with a large mirror, two sinks, and a black countertop.

Room, 1 King Bed

8.8 out of 10
Excellent
(68 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a large window with a city view, and a flat-screen TV.

Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

A modern hotel room with a glass shower enclosure, a large bed with white linens, and a framed artwork on the wall.

Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Corner

A modern hotel room with a large bed, a desk with a chair, a TV, and a city view.

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

A hotel room with a large bed, a desk, and a TV. It has a city view through large windows.

Room, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Tower (View)

A modern bathroom with a large mirror, two sinks, and a black countertop.

Room, 1 King Bed, Tower (View)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Balcony, City View (Balcony)

A modern hotel room with a large bed, a view of the cityscape, and a textured wall.

Studio, 1 King Bed, Balcony, City View (Balcony)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (View)

A modern hotel room with a sofa, a desk, a bed, and a view of the city.

Suite, 1 King Bed (View)

8.0 out of 10
Very good
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Tower (View)

A modern living room with a sofa, a coffee table, and a view of the city through large windows.

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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9.2 out of 10, Wonderful, 1,819 reviews
The price is €97
includes taxes & fees
2 Aug - 3 Aug
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About the area

Map
396 Queen Street, Auckland, Auckland, 1010

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.0 km
  • Auckland Town Hall - 2 min walk - 0.2 km
  • University of Auckland - 3 min walk - 0.3 km
  • Sky Tower - 8 min walk - 0.7 km
  • SkyCity Casino - 8 min walk - 0.7 km

Getting around

  • Auckland (AKL-Auckland Intl.) - 26 min drive
  • Auckland Remuera Station - 5 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Grafton Station - 24 min walk
  • Gaunt Street Tram Stop - 21 min walk
  • Halsey Street Tram Stop - 23 min walk
  • The Strand Station - 23 min walk

Restaurants

  • ‪Queen’s Head - ‬1 min walk
  • ‪Kangnam Station - ‬2 min walk
  • ‪Q Theatre - ‬1 min walk
  • ‪Nando’s - ‬2 min walk
  • ‪Hà Nội Eatery - ‬2 min walk

About this property

Four Points by Sheraton Auckland

  • Four Points by Sheraton Auckland offers a great location, putting you within a short 10-minute walk of University of Auckland and Sky Tower. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Queen's Head Bar & Eatery, which serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge and a garden. The helpful staff and location get great marks from fellow travellers.

At a glance

DONE

Hotel size

    • 255 rooms
    • Arranged over 20 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 2.5 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Secured covered on-site valet parking (NZD 60 per night; includes in/out privileges)
    • Electric vehicle charging point on site
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Bike rentals nearby
  • Rafting nearby
  • Downhill skiing nearby
  • Surfing/body boarding nearby

Working away

  • 24-hour business centre
  • 2 meeting rooms
  • Computer station
  • Conference space (2045 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1987
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • 24-hour fitness centre
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 890
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Front entrance ramp
  • Closed-captioned TV
  • Lowered view port in door
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (centimetres): 800
  • Well-lit path to entrance

Room amenities

Be entertained

  • 43-inch TV
  • Premium digital channels
  • Streaming services

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Dining

Queen's Head Bar & Eatery – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
The Churchill – This bar specialises in international cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 39 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2.5 per cent

Children & extra beds

  • Rollaway beds are available for NZD 60.0 per night

Pets

  • Service animals exempt from fees

Parking

  • Covered valet parking costs NZD 60 per night with in/out privileges
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Also known as

Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

Does Four Points by Sheraton Auckland offer free cancellation for a full refund?

Yes, Four Points by Sheraton Auckland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Four Points by Sheraton Auckland?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Four Points by Sheraton Auckland?

Yes. Valet parking costs NZD 60 per night. Electric car charging is available.

What are the check-in and check-out times at Four Points by Sheraton Auckland?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.

Is there an on-site casino at Four Points by Sheraton Auckland?

No, this hotel doesn't have a casino, but SkyCity Casino (10-min walk) is nearby.

What is there to do at Four Points by Sheraton Auckland and nearby?

During the winter, enjoy nearby recreation such as downhill skiing and return when the snow melts for cycling and rafting. Enjoy amenities such as a 24-hour fitness centre and a garden.

Are there restaurants at or near Four Points by Sheraton Auckland?

Yes, Queen's Head Bar & Eatery offers local and international cuisine.

What's the area around Four Points by Sheraton Auckland like?

Four Points by Sheraton Auckland is in Auckland Central Business District, a short 9-minute walk from Sky Tower and 3 minutes' walk from University of Auckland. Travellers love the hotel's prime location.

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Reviews

Four Points by Sheraton Auckland Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered excellent food, gluten-free options, and great service with attentive staff. (27 reviews)
  • Breakfast was great with many options, including gluten-free choices, and was often prepared with joy and care. (22 reviews)
  • The airport shuttle was convenient, reliable, and a fraction of the cost of a cab. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Breakfast
Restaurant
View
Bed
Bathroom
Room service
Water

Reviews

Verified

10/10 Exceptional

Great location and wonderful staff! Breakfast was average but staff were very helpful. Rooms were nice with great views.
Thomas, 2-night trip
Verified

8/10 Very good

Nice breakfast and very attentive polite staff. Super comfortable bed.
Katrina Maree, 5-night trip
Verified

10/10 Exceptional

Super friendly helpful staff, good breakfast very clean property
Lianne, 1-night trip
Verified

10/10 Exceptional

Great location and top notch room, stayed a single night as something to go to in the city and walking distance. Had a cocktail at Churchill's, what a great location. Breakfast was great in the morning also.
Craig, 1-night trip
Verified

10/10 Exceptional

Beautiful hotel in a perfect location. Rooms were small, but comfortable and well appointed. Staff was friendly and helpful. Beautiful rooftop bar and nice restaurant in the lobby.
Alan, 3-night trip
Verified

10/10 Exceptional

Great location, great room, comfiest bed, great amenities and offerings and the Churchill upstairs is amazing too! Highly recommend! :)
Carly, 3-night trip
Verified

10/10 Exceptional

Really good value hotel. Room was nice, rooftop bar superb and breakfast fantastic. Great location too.
Tim, 3-night trip
Verified

10/10 Exceptional

Kitchen all well equipped. Suit very new and clean . Location excellent
stephen, 1-night trip
Verified

10/10 Exceptional

Great location and fab room
Trevor, 1-night trip
Verified

10/10 Exceptional

I appreciated the cleanliness of the building. The rooms were very modern and spacious.
Dion, 1-night trip
Verified

8/10 Very good

Beautiful, spacious and clean rooms, central location, friendly staff!
Sumandeep, 1-night trip
Verified

10/10 Exceptional

Wonderful, attentive staff, great restaurant, beautiful room
Julie, 1-night trip
Verified

10/10 Exceptional

Comfortable clean room and easy check in/out
Peter, 1-night trip
Verified

10/10 Exceptional

Great location. Lovely staff.
Karen, 1-night trip
Verified

10/10 Exceptional

The Manager on check in provided outstanding service, will book again based on his personal service. Thanks
paul, 1-night trip
Verified

8/10 Very good

Nice room, central location and good breakfast
Steffen, 2-night trip
Verified

10/10 Exceptional

Staff extremely professional and accommodating.
Thwen, 3-night trip
Verified

10/10 Exceptional

Clean room, friendly staff
Melissa, 1-night trip
Verified

8/10 Very good

Spotless room Lovely staff
Natasha Anna, 1-night trip
Verified

8/10 Very good

Upon arriving in Auckland best and convenient way to hotel would be the super shuttle. They are very reliable. Hotel was located only 15 minute walk to habour and a stone throw away from CBD including 2 blocks from the sky tower. Breakfast was average, needs to be improved especially the quality of the fruit and the chef needs to make omelette better, not too good, apart from that everything else was fine.
Simon, 6-night trip
Verified

8/10 Very good

Room was clean, staff were friendly, air con was great during the hot Summer days.
Amanda, 2-night trip
Verified

8/10 Very good

Nice hotel in convenient CBD location
Jim, 1-night trip
Verified

8/10 Very good

Room was clean, got a handicapped room but wasn’t needed - it was ok - shower curtain was dirty on the bottom. Restaurant was good. Everyone was helpful. Would definitely recommend and stay there again.
Laura, 2-night trip
Verified

10/10 Exceptional

Very nice hotel in Auckland. The room was very clean and had some really awesome views of the Sky Tower via big floor to ceiling windows. The staff was very friendly. The hotel is in a convenient location within walking distance of tons of great places to eat. We parked in the nearby Civic Car Park for a great price, but they do have some parking for pick-off and drop-off. We would definitely consider staying here again!
Samuel, 1-night trip
Verified

10/10 Exceptional

Amenities and walking distance to City Centre.
Elizabeth, 2-night trip