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All properties in Puerto Escondido, Oaxaca, Mexico
1 room, 2 adults

Caracol Plaza

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • Beach nearby
  • Dry cleaning/laundry service
  • Elevator
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980, Mexico

3.5-star beach hotel with outdoor pool, near Commercial Walkway
  • Free parking
  • Great for families

    Good to know

    • Children's pool
    • Beach nearby
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Great view and great staff. Really clean hotel!Nov 16, 2020
  • The staff were excellent. The rooms were clean, but the hotel is starting to show it's…Mar 3, 2020

Caracol Plaza

from €47
  • Standard Room, 2 Double Beds
  • Standard Room, 2 Double Beds, Ocean View

What’s around Caracol Plaza

Landmarks

  • Zicatela Beach - 14 min walk
  • Carrizalillo Beach - 24 min walk
  • Principal Beach - 14 min walk
  • Puerto Angelito Beach - 22 min walk
  • Bacocho Beach - 30 min walk
  • Commercial Walkway - 1 min walk
  • Marinero Beach - 13 min walk
  • Laguna de Manialtepec - 11.3 mi / 18.2 km

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 192 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Onsite parking limited

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Swim-up bar
Working away
  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 3767
  • Conference center
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

LA CAVA - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Caracol Plaza’s small print

Also known as

  • Caracol Plaza
  • Caracol Plaza Hotel
  • Caracol Plaza Puerto Escondido
  • Caracol Plaza Hotel Puerto Escondido
  • Caracol Plaza Hotel & Resort
  • Caracol Plaza Hotel & Resort Puerto Escondido
  • Caracol Plaza Puerto Escondido
  • Hotel Caracol Plaza Resort Puerto Escondido
  • Hotel Caracol Plaza Resort
  • Caracol Plaza Hotel Puerto Escondido
  • Caracol Plaza Hotel
  • Caracol Plaza Hotel Resort

Policies

Pool access available from 8 AM to 9 PM.

Guests can rest easy knowing there's a fire extinguisher on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property accepts credit cards. Cash is not accepted.

Optional extras

Breakfast costs between MXN 100.00 and MXN 250.00 for adults, and MXN 100.00 and MXN 250.00 for children (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Caracol Plaza

  • Does Caracol Plaza offer free cancellation for a full refund?
    Yes, Caracol Plaza does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Caracol Plaza?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Caracol Plaza?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Caracol Plaza?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8 AM to 9 PM.
  • Are pets allowed at Caracol Plaza?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Caracol Plaza?
    You can check in from 3:00 PM - 11:00 PM. Check-out time is noon.
  • Are there restaurants at or near Caracol Plaza?
    Yes, LA CAVA offers international cuisine. Nearby restaurants include Virginia's Supercafe (11-min walk), PapaTots (12-min walk), and Restaurante La Galería (13-min walk).
  • Is airport shuttle service offered by Caracol Plaza?
    Yes, an airport shuttle is available.
  • What is there to do at Caracol Plaza and nearby?
    Caracol Plaza has an outdoor pool and a fitness center, as well as a garden.

Recent reviews

Good 7.6 From 63 reviews

Exceptional 10.0
the Caracol is a special place-not too “deluxe” but not too basic to be enjoyable, and the location is perfect! The view of the sea from the hotel, and especially the restaurant patio, is unparalleled .The hotel caters primarily to vacationing Mexicans, but as a “gringo” I felt welcome. The only downside is that maintenance runs a bit behind,for instance a double curtain was needed to block out the balcony light that could not be extinguished, which was provided by staff when requested, the doorknob was loose,etc. The staff is outstanding, and ready to help make this a great stay.
us5 night romance trip
Good 6.0
Room was very big with a partial sea view. The overall property seemed a bit old or not really in the best state. Breakfast had very limited options. Also location wise is quite in between - quite tricky to walk to the beach or the much nicer Zicatela area. Staff wasn't able to speak one single word in english, which I find surprising in hospitality.
gb2 night trip with friends
Exceptional 10.0
Beautiful view, air conditioning good, wonderful people
us4 night business trip
Good 6.0
Great location but the service and amenities arent
The view was absolutely gorgeous! The restaurants has great food and the service is excellent. However, we had an issue with our room. The shower didn’t go all the way and there was barely any water coming out of it. The zinc’s cold water wasn’t working (it was 95 degrees and it was too hot to use the warm water), and the mini fridge wasn’t working either. When I approached the front desk about it and requested a different room, one of them closed their eyes and looked away. Then the other one was the one that told me that she was going to try to contact the maintenance gentleman as soon as she could. After that vague response I went back an hour later because I really needed to shower and she said he was busy but made no effort to contact him again until I told her I was going to wait until she got a response from him and that’s when she finally called him. We still had to wait half an hour until he got there. He was really nice and he fixed mostly everything. The shower was clogged so the water would come out outside the bathroom and when I told the front desk they said it was a common problem but it was not fixed... Its a great location but I wouldn’t stay here again. Plus they’re not very friendly to foreigners in terms of their customer service (only at the front desk)
Cecilia, us5 night romance trip
Exceptional 10.0
Terrific stay with ocean view.
The hotel was really nice. We were nervous after reading some of the negative reviews, but we found everything to be excellent. The Wi-fi worked great in our room and we were expecting it to only work in the lobby. Great fast glass elevators. Nice pool with towels provided. The ocean view from the room was awesome. There was even a little refrigerator provided. The walk into town and the Playa Marinero was less than 10 minutes downhill, so it was a little tougher on the way back up.
Robert, us2 night romance trip
Very Good 8.0
Very nice facility near the main beach/port. Large, comfortable rooms with prompt and courteous service. The swimming pool is NOT deep. It's fine if you want to just cool off or do a few laps but at 4 ft. of depth if you jump in (or worse, dive in) you will strike bottom. There are a few expensive, OK dining places on the main tourit corridor but to get good and tasty food at reasonable prices you need to get a couple miles out of that area
tlcnate, us3 night trip
Fair 4.0
Is not worth it
Unfortunately this hotel is not what you see online, the building is very old and moldy the rooms have mold and are not clean, the pool was dirty but staff was very nice I would not recoment this hotel is not worth the price
Ruth Karina Gonzalez, us2 night family trip
Very Good 8.0
Overall the property was in good condition. The staff were excellent. They went out of their way to help us in Transportation places to eat and where to shop
Frank, us2 night trip
Fair 4.0
Canadians.
All was acceptable, however, the service was slow and inattentive. Pool side service not available, this was what we wanted.
Cathy A., usOther trip
Exceptional 10.0
Exelente Hotel
Exelente Hotel, una vista muy bonita
Julio Cesar, mx3 night trip

Caracol Plaza