Punta Esmeralda

Photo gallery for Punta Esmeralda

Deluxe Double Room, 1 King Bed | Primary image
Outdoor pool
Outdoor pool

Overview of Punta Esmeralda

Punta Esmeralda

3.0 star property
Pet-friendly hotel with 1 outdoor pools, connected to a shopping centre, near Mamitas Beach

8.2/10 Very good

201 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Room service
  • Terrace
  • Air conditioning
  • Self-serve laundry
For families
  • Fridge
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Luis Donaldo Colosio
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 32 min walk
  • Mamitas Beach - 10 min drive
  • Grand Coral Golf Riviera Maya - 3 min drive
  • Playa del Carmen Maritime Terminal - 17 min drive
  • Playacar Golf Club - 19 min drive
  • Xplor Theme Park - 18 min drive
  • Xcaret Eco Theme Park - 16 min drive
  • Maroma Beach - 20 min drive
  • Ferry to Cozumel - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.4 km

About this property

Punta Esmeralda

3-star hotel in the heart of Luis Donaldo Colosio, rejuvenated in 2017
Punta Esmeralda provides amenities, such as a terrace and laundry facilities. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and a lift
  • Smoke-free property
  • Guest reviews speak well of the overall value and helpful staff
Room features
All guest rooms at Punta Esmeralda boast perks, such as air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes. Guests reviews give good marks for the size rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • 21-inch TVs with satellite channels
  • Fridges, fans and daily housekeeping


English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 4 floors


  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • Guests can access their accommodation through a private entrance
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets allowed (dogs and cats only)*
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site parking only available on request
  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • Room service (limited hours)


  • Laundry facilities


  • Built in 2017
  • Terrace
  • An outdoor pool


  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking


  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • 21-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 6 for adults and USD 3 for children (approximately)
  • Late checkout can be arranged for an extra charge of USD 20

Children & extra beds

  • Rollaway beds are available for USD 15.0 per night


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 6 per pet, per night


  • Guests must contact this property in advance to reserve on-site parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.


There is limited hot water on site.

This property accepts credit cards, debit cards and cash.

Also known as

Punta Esmeralda Hotel
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Playa del Carmen
Punta Esmeralda Hotel Playa del Carmen

Frequently asked questions

Does Punta Esmeralda offer free cancellation for a full refund?
Yes, Punta Esmeralda does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Punta Esmeralda?
As of 7 October 2022, prices found for a 1-night stay for 2 adults at Punta Esmeralda on 9 October 2022 start from €38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Punta Esmeralda?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Punta Esmeralda?
Yes, there's an outdoor pool.
Are pets allowed at Punta Esmeralda?
Yes, cats and dogs are welcome. There's a charge of USD 6 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Punta Esmeralda?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Punta Esmeralda?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of USD 20. Express check-out is available.
What is there to do at Punta Esmeralda and nearby?
Punta Esmeralda has an outdoor pool.
Are there restaurants at or near Punta Esmeralda?
Yes. Nearby restaurants include Passion By Martin Berasategui (9-min walk), Fuego (9-min walk) and Fonda Argentina (11-min walk).
What's the area around Punta Esmeralda like?
Punta Esmeralda is a short 2-minute walk from Quinta Avenida and 16 minutes' walk from Punta Esmeralda Beach.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

no window in a room
Vytautas, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Room was large and had balcony and refrigerator. Roof was awesome - had pool and multiple areas of seating. Staff was friendly and took care of any concerns.
Julie, 21-night trip
Verified Expedia guest review

8/10 Very good

Clean, safe and affordable. Staff is nice. We were there on a weekday and there was no breakfast buffet available. Same price for 1 plate of food and very limited options, we skipped it.
Annabel, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Joseandres, 2-night trip
Verified Expedia guest review

2/10 Poor

eitan, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Place was clean. Far from town, but guess its just i did not know better.
Fidelio, 1-night trip
Verified Expedia guest review

4/10 Fair

El servicio al cliente no es claro y un poco tramposo, le sacan copia a la identificación y exigen un depósito de $300 MN para los controles remotos. La cortina del baño estaba sucia y olía mal en general el baño… el lavabo parecía del cuarto de servicio más no de habitación. La habitación fue para dos personas y la mesa sólo contaba con una silla.
Octavio, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Our stay was lovely. The owners were so nice and could provide recommendations. The hotel is a bit far from the main area, but we enjoyed that we could rent bicycles at the hotel for an easy 8-10 minute bike ride down to the main area. I should note that the bike seats cannot be adjusted in height and they were a bit tall for me being 5’3. I do want to note that we stayed in 2 different rooms during our stay and the second room’s AC wasn’t strong enough to cool the room. Other than that, we would definitely recommend this hotel and we would book again.
Julia, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excelente servicio, y una increíble relación costo / beneficio, sin duda volvería
Carlos, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Favorite hotel in Playa
Best hotel in Playa. Away from the noise of 5th av., and just a 10 min walk to Esmeralda beach/cenote. 3rd time staying here and will be back on my next visit. The rooftop pool/terrace is very relaxing with a great view of the city and ocean.
Lawrence, 3-night trip
Verified Hotels.com guest review