Unfortunately, when we arrived we had to spend time cleaning. The fridge needed cleaning as did the cups and frying pan in the kitchen, the mug in the bathroom had all dried toothpaste in it, which I also had to clean. There was also sticky residue on the surface in the bathroom, which we cleaned. The washing machine also had a sticky residue on top of it and there was also stains running down the front of the machine. When I tried using the ironing board, the cover did not fit, as it was far too narrow. We also found a used scourer in the kitchen cupboard. It would have been better to either throw it away or replace it with a new one. We were pleased that there were towels in the bathroom, but not in the kitchen. Also, on the website it said toiletries were provided, which only consisted of handwash, so there was nothing to use in the bath/shower. The outside of the bin in the bathroon also needed cleaning. We had to go to the shop to purchase shower gel, scourers, dish cloth and tea towel as these were not provided. We also discovered that the TV only had 7 channels, none of which were worth watching. In all fairness once we complained about this someone was sent with a new cord and set up the TV so that we had all the usual Freeview channels. Once we settled in and everything was cleaned we found the apartment to be very comfortable with the rooms suitable for our stay. The location was very convenient for where we wanted to go.