The Avalon Yorkville

This property is presented as a hotel, but it is actually suites within a condo. As a result there are no usual concierge services, though there is a concierge. The front desk could not answer any questions. I was told to contact the property. It was hours before they got back to me about issues like a room change or late check out, by which time I gave up. I could not store my luggage on check out day. The rooms were attractive but needed a fresh coat of paint and the bathroom was not fully cleaned upon arrival (didn't think to take pictures). There was no daily room service, which wasn't a dealbreaker for me, but not a usual or expected feature of a "hotel" room. There was also no room service (again not an amenity I usually use, but is sometimes essential if travels for business bring you into town very late.) One of the towels had a hole in it. (The other towel seemed new and the bed linens were superb.) The location was fantastic, which is why I booked it. The "bones" are great, but it needs more attention to make it a good stay.

There were issues with the blinds in the room being ripped down. We had to be moved at 10:00 PM! It was a great location but that was avoidable since they knew it was broken and rented the apartment anyway?

Bed & bedding horrible!!!! Lack of glassware

This room was terrible!! I sit on the mattress and it made a crinkling sound like I sat on a cardboard box. Microwave did not work, hair in the shower, trash can was overflowing, no one to call to get help, and almost impossible to find. No sign, just a street number on a door.

No room service, broken bed, cig stumps on the balcony with a view of a