Hotel Astor

Photo gallery for Hotel Astor

Primary image
Outdoor pool
Terrace/patio
Terrace/patio
24-inch flat-screen TV with cable channels

Overview of Hotel Astor

Hotel Astor

3.0 star property
3-star hotel in Retalhuleu with outdoor pool and restaurant

7.0/10 Good

8 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
5ta. Calle 4-60 Zona 1, Retalhuleu
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Room service
  • 6 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry
For families
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Retalhuleu
  • Dino Park - 19 min drive
  • Quetzaltenango Central Park - 124 min drive

Getting around

  • Retalhuleu (RER) - 6 min drive
  • Quetzaltenango (AAZ-Los Altos) - 132 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Astor

Hotel Astor is only 1.4 mi (2.2 km) from the airport and offers a shuttle (available 24 hours) for USD 10 per person roundtrip. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Los Bodegones, which serves regional cuisine and is open for breakfast, lunch and dinner. A bar/lounge and a garden are other highlights. Fellow travellers like the location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in time from 3 PM until 8 PM
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay free

What to do

  • Free use of nearby fitness centre

Working away

  • 6 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • An outdoor pool

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 24-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Los Bodegones – This restaurant specialises in regional cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 10 per person (roundtrip)

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night
  • Airport shuttle for children between the ages of 5 and 18 costs USD 10 (roundtrip)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

HOTEL ASTOR Retalhuleu
ASTOR Retalhuleu
HOTEL ASTOR Hotel
HOTEL ASTOR Retalhuleu
HOTEL ASTOR Hotel Retalhuleu

Frequently asked questions

Overall score and ratings

7.0

Good

8.8/10

Cleanliness

7.5/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

The people was very kínd and the location for out visit was great.
2-night family trip
Verified Expedia guest review

8/10 Very good

Business trip Hotel
Very good location, very clean hotel, the foods is ok but should improve the menu, just a handful of options available, showers are very bad, water is cold and hot with out control.
rigoberto, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice Hotel to stay
Very nice hotel, I would def stay here if I come back again.
Carlos, 5-night trip
Verified Expedia guest review

8/10 Very good

NICE HOTEL
VERY CLEAN AND EXCELLENT CUSTOMER SERVICE. FOOD WAS GREAT.
TETZE, 1-night family trip
Verified Expedia guest review

2/10 Poor

On the verge of scam.
So after 6 hours of driving (2 hours in terrible traffic) I get to the most expensive hotel we had booked in our trip and expect to relax in the pool and have a nice cold beer. I get to the counter and the gentleman looks at his piece of paper (not computer) and tells me they are overbooked and he needs to send me to his sister hotel. I garner all my Spanish skills to explain to him that I have booked this hotel, I have got a confirmation from this hotel and that I was going to stay at this hotel. He argues a bit and bit and then starts typing on his computer. After almost 30 minutes of him not communicating anything to me, he just shows up with the VERY nice manager who apologizes and tells me we are getting a room. Great ! Hotel has redeemed itself... Nope. We get set up in the room and enjoy a very decent meal at the hotel restaurant. go up to the room, relax and go to sleep. This is where it all goes to heck,,, They have put us (a family with a 2 year old) in the room right over the bar. So first night gets quite loud but everything calms down around 10:00 pm. So we think no big deal. The following night was INSANELY loud; music blasting, people screaming until at least 12:30 am. I took videos just to prove how insane it was.Our kid kept getting woken up every half hour. TL;DR: 1) We got a good price on a room, hotel tried sending us elsewhere. 2) They put a family with a 2 yr old in the room right over their bar with blasting music until well after midnight.
Mehdi, 2-night family trip
Verified Expedia guest review

2/10 Poor

PESIMO SERVICIO
Los meseros se tardan una eternidad en atenderte, habitaciones exageradamente pequeñas, su piscina parece una pila, el check in no se diga pasas casi una hora para que te den las llaves, la ducha del baño no servía,
Wison, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

DANIEL, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel limpio y muy agradable.
Muy buen servicio, nos dieron las condiciones del hotel claras y sin ningún problema. Las habitaciones eran muy bonitas, el ambiente que el hotel poseía me parecio muy adecuada, el hotel tiene una bonita fachada de la época colonial. La habitación estaba muy bien ambientada y arreglada. No me pareció como proporcionaban el wifi, fue necesario pedir la contraseña dos veces y el hecho que estuviera exclusivo para ciertas áreas no me parece que sea lo más adecuado.
Verified Hotels.com guest review