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Serenity Authentic Glamping Tulum

Photo gallery for Serenity Authentic Glamping Tulum

Beach nearby, white sand
Property entrance
Tent, Multiple Beds, Garden View (Harmony Triple tent) | Premium bedding, minibar, in-room safe, desk
Beach nearby, white sand
Reception

Overview of Serenity Authentic Glamping Tulum

Serenity Authentic Glamping Tulum

3.5 star property
Xpu-Ha beach hotel with 2 restaurants, outdoor pool
8.8 out of 10 Fabulous
8.8/10 Fabulous

165 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
Map
Carretera Federal Mz 21 Lote 18-4, Solidaridad, Xpu-Ha, QROO, 77733
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Room service
  • Spa services
  • Airport shuttle
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front desk safe
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains

Room options

About this area

What's nearby

  • Cenote Azul - 3 min drive
  • Akumal Beach - 13 min drive
  • Half Moon Bay - 16 min drive
  • Yal-ku Lagoon - 17 min drive
  • Xplor Theme Park - 17 min drive
  • Ferry to Cozumel - 21 min drive
  • Xcaret Eco Theme Park - 21 min drive
  • Xel-Há Park - 21 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 71 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 21.5 miles/34.6 km
  • Airport shuttle (surcharge)

Restaurants

  • Carey Lobby Bar - 5 min drive
  • Agave - 5 min drive
  • Mirador Buffet - 5 min drive
  • Puebla Lobby Bar - 3 min drive
  • Miramar - 5 min drive
Map

About this property

Serenity Authentic Glamping Tulum

Serenity Authentic Glamping Tulum is a great choice for your beach stay in Xpu-Ha. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages. Mystic, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a snack bar/deli and a terrace. The helpful staff and restaurant get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services

Accessibility

  • Wheelchair-accessible parking

Room amenities

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Deck or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages.

Dining

Mystic – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Serenity Beach Club – On-site theme restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards and cash.

Also known as

Serenity Glamping Riviera Tulum
Serenity Luxury Glamping Riviera Tulum
Serenity Authentic Glamping Tulum Hotel
Serenity Authentic Glamping Tulum Xpu-Ha
Serenity Authentic Glamping Tulum Hotel Xpu-Ha
Serenity Glamping Riviera Tulum by Xperience Hotels
Serenity Eco Luxury Tented Camp by Xperience Hotels

Frequently asked questions

Does Serenity Authentic Glamping Tulum offer free cancellation for a full refund?
Yes, Serenity Authentic Glamping Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Serenity Authentic Glamping Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Serenity Authentic Glamping Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Serenity Authentic Glamping Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at Serenity Authentic Glamping Tulum?
Yes, there's free self parking.
Is an airport shuttle service offered by Serenity Authentic Glamping Tulum?
Yes, an airport shuttle is available. The charge is USD 120 per person.
What are the check-in and check-out times at Serenity Authentic Glamping Tulum?
You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Serenity Authentic Glamping Tulum and nearby?
Serenity Authentic Glamping Tulum has 2 bars and an outdoor pool, as well as spa services and a garden.
Are there restaurants at or near Serenity Authentic Glamping Tulum?
Yes, there are 2 on-site restaurants, featuring international cuisine.
Does Serenity Authentic Glamping Tulum have any outdoor private spaces?
Yes, every room features a deck or patio.

Reviews

8.8

Fabulous

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful Glamping
Rupeshwar, 2-night trip
Verified Hotels.com guest review

6/10 Good

Glamping camping
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
Michael, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

.
Verified Expedia guest review

10/10 Exceptional

We loved the quaintness!
Pamela, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

8-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!
Verified Expedia guest review

10/10 Exceptional

I loved my stay here - it was so peaceful. The staff are lovely and the food was decent! You're so close to the beach which is glorious and, I was told by multiple travellers, much nicer than Tulum and Cancun. I had the best time, thanks to the Serenity staff for looking after me so well :)
Verified Expedia guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I LOVED IT !!! :) I still did not get a refund for my car rental though .
Verified Expedia guest review

2/10 Poor

They close the doors early and don’t have staff to open the gates
Verified Expedia guest review