Serenity Authentic Glamping Tulum

Photo gallery for Serenity Authentic Glamping Tulum

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Beach nearby, white sand
Beach nearby, white sand
Beach nearby, white sand
Outdoor pool

Overview of Serenity Authentic Glamping Tulum

Serenity Authentic Glamping Tulum

3.5 star property
3.5-star beach hotel with outdoor pool, near Xpu-ha Beach

8.9/10 Fabulous

126 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
The price is €136
Price available on 23/05/2022
Map
Carretera Federal Xpu-Ha Km 265, Lote 6 Col. Tulum/Chemuyil, Xpu-Ha, QROO, 77790
Main amenities
  • 30 guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Room service
  • Spa services
  • Airport shuttle
  • Airport drop-off service
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Xpu-ha Beach - 30 min walk
  • Ecopark Kantun Chi - 2 min drive
  • Cenote Cristalino - 5 min drive
  • Puerto Aventuras Golf Club - 8 min drive
  • Puerto Aventuras Marina - 10 min drive
  • Tajma Ha Cenote - 16 min drive
  • Akumal Ecological Center - 15 min drive
  • Akumal Beach - 16 min drive
  • Half Moon Bay - 22 min drive
  • Yal-ku Lagoon - 26 min drive
  • Riviera Maya Golf Club - 14 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 21.5 miles/34.6 km
  • Airport shuttle (surcharge)

About this property

Serenity Authentic Glamping Tulum

Serenity Authentic Glamping Tulum is a great choice for your beach stay in Xpu-Ha. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages. Mystic, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. 2 bars/lounges and a snack bar/deli are other highlights, and rooms offer room service and premium bedding. The helpful staff and restaurant get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • This property doesn't offer after-hours check-in
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services

Accessibility

  • Wheelchair-accessible parking

Languages spoken

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Deck or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Griddle

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages.

Dining

Mystic – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Serenity Beach Club – On-site theme restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Serenity Glamping Riviera Tulum
Serenity Luxury Glamping Riviera Tulum
Serenity Authentic Glamping Tulum Hotel
Serenity Authentic Glamping Tulum Xpu-Ha
Serenity Authentic Glamping Tulum Hotel Xpu-Ha
Serenity Glamping Riviera Tulum by Xperience Hotels
Serenity Eco Luxury Tented Camp by Xperience Hotels

Frequently asked questions

Overall score and ratings

8.9

Fabulous

9.4/10

Cleanliness

8.8/10

Staff & service

8.1/10

Amenities

9.1/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

We had a wonderful stay and hoping to come back soon
Julia, 4-night family trip
Verified Orbitz guest review

8/10 Very good

Interesting place. We stayed for one night to enjoy a different experience in the tent. Friendly staff, cute place, but it’s not in the beach. You’d need to take a walk to get to the beach. You can still hear the hwy at night since but they provide earplugs in case you have a problem sleeping
Elena, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nicer than a Hotel
Awesome! Best Glamping Ever. Tents are nicer than most hotels. Go there and see for yourself, It made me want to build one of these myself
Philip, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect getaway! Food, staff, accommodations! Everything was just perfect! Great beach club and lots of fun!!
Jacquellene, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Glamping Experience
Staff was fantastic. So helpful and accommodating! We loved the glamping experience and distance from the beach.
Marni, 5-night trip
Verified Hotels.com guest review

8/10 Very good

The beach club was a handy addition. I wish more staff was bilingual.
Tyricia, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Matthew, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We (2 girlfriends and me) had an amazing stay here at Serenity!!!! Staff were soo friendly and engaging and helpful and sweet. Beach club surpassed all the adjacent beach lounges. Felt cared for, safe and so comfortable. Our second hotel also fell through and we just returned to Serenity because we felt so good there. Tent accommodations were beautiful, luxurious feeling and really well cleaned. We had massive beds, a/c, pool and spa right nearby. My only criticisms were that the Serenity dinner menu was limited and Americanized and did not change. So, since we were 20-30 minutes taxi drive from Playa del Carmen we didn’t eat as much ‘local’ cuisine as we would have liked. Next time, would plan more ‘in town’ dinners, but the beach club always delivered drinks, guac and ceviche that won me over.
Jessie, 7-night trip with friends
Verified Expedia guest review

2/10 Poor

Horrid! Basically, slept in a tent in the humid jungle. Lighting is poor. Tents are very close: we heard our neighbours, who partied late. Still have welts from insect bites. Food is poor quality. LOUD techno music blaring on their speakers at the beach. Management is smug. STAY AWAY.
silvana, 14-night romance trip
Verified Expedia guest review