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Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.2/10

Staff & service

8.1/10

Property conditions & facilities

8/10 Very good

Good location and very nice room
The room was very big, the location is great, around 5 minutes walk to to the gondola. Breakfest wasn't much but it was very affordable so it was fine. There is a great Jacuzzi available. Ski room is on the smaller size and could use frw more shoes dryers - available only for 4 pairs.
Yaron, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, comfy beds, and fabulous restaurant with 20% off. Amazing value, 10min walk to the Gondola. Lion bar 4 paces away, great find.
7-night family trip
Verified Expedia guest review

10/10 Exceptional

Michael, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel with spa
Very nice hotel with excellent spa, sauna, Jacuzzi, small pool. Economy room on a 3rd floor was adequate for me as a solo skier/traveler, but for a couple I would suggest to book a standard room with the balcony. People there are very nice and helpful, and it's only about 6 min walk from the gondola. Internet was very good.
Viktor, 6-night trip
Verified Hotels.com guest review

8/10 Very good

basic hotel 5 mins walk from the gondola
Kap House is a good basic hotel close to the slopes on the Main Street - the rooms were cleaned everyday and fresh towels provided. The breakfast is an additional +7BGN per person per day, very convenient but you could find better value and quality outside. The spa facilities are ok, the changing rooms are very basic and the pool/jacuzzi area smelt like oil from the kitchens most days which was a bit off putting, sauna was all fine. The ski equipment store/dry room near the reception was very useful.
Francesca, 5-night romance trip
Verified Hotels.com guest review

8/10 Very good

more than avarge, good value for money
nice spa, ok service, breakfest was a little weak no coffee, great location, beds werent that comfy, weak wifi
Daniel, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Very nice service. Helping in the stairs.
Olga, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Great value for money
4 young lads at end of season skiing holiday. Great location to slopes and restaurants. Room and hotel had everything we needed. Would stay here again if we were to return.
Lloyd, 6-night trip
Verified Expedia guest review

8/10 Very good

Hotel was great for what we needed it for
Good position for gondola approximately 5 min walk. Good bars and restaurants near by, loins bar just outside hotel and ginger restaurant which is close by did good food and drinks. Hotel was perfect for what we needed it for and would use again
chef, 4-night trip
Verified Expedia guest review

8/10 Very good

Great hotel, highly recommended if you want value for money
Verified Expedia guest review