The Urban Hotel

Photo gallery for The Urban Hotel

Primary image
Outdoor pool
Outdoor pool
Premium bedding, desk, free WiFi, bed sheets
View from room

Overview of The Urban Hotel

The Urban Hotel

3.5 star property
3.5-star hotel in Ndola with golf course and outdoor pool

8.6/10 Fabulous

23 verified guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
Ndola Golf Estate, Nkana Road, Ndola, 10101
Main amenities
  • Daily housekeeping
  • Golf course
  • Restaurants and bar/lounge
  • Outdoor pool
  • Free airport shuttle
  • Room service
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Laundry service
For families
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Ndola (NLA) - 8 min drive
  • Free airport shuttle

About this property

The Urban Hotel

Located only 1.8 mi (3 km) from the airport, The Urban Hotel offers a free shuttle (available on request). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Metropolitan, which serves local and international cuisine and is open for breakfast, lunch and dinner. A golf course, a bar/lounge and a garden are other highlights. The helpful staff and location get good marks from fellow travellers.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 60 rooms


  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited


  • Free airport shuttle from 6 AM to 9 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free English breakfast each morning 6 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay free

Working away

  • Business centre
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services


  • Safe-deposit box at front desk
  • Garden
  • 9 holes of golf
  • An outdoor pool


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking


  • English

Room amenities

Be entertained

  • DVD player
  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping

Special features


The Metropolitan – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Office Patio – This bar only serves light fare.

Fees & policies

Refundable deposits

  • Deposit: USD 62.50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: USD 1.5 per person, per night

Children & extra beds

  • Guests must contact this property in advance to reserve rollaway/extra beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards and cash.

Also known as

The Urban Hotel Hotel
The Urban Hotel Ndola
The Urban Hotel Hotel Ndola

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

Ronny, 1-night business trip
Verified guest review

10/10 Exceptional

Practical, well locater, value for money
My overnight staybwas very efficient. No qualms. I was most impressed with the effeciency at professionalism of the staff. I hope to return for a longer stat
1-night business trip
Verified guest review

6/10 Good

The Urban Hotel was disappointing. Although linens were clean, the room is aged and one can tell. The shower floor was slippery with mildew and the main door didn't open and close easily. The blinds let in all the security lights making for a restless night sleep. I felt the room floor was dusty and dirty. The pool area is pleasant and the food was average (ordered lunch). We won't likely stay there again. Not our vibe and better options out there.
1-night family trip
Verified Expedia guest review

8/10 Very good

Close to golf and airport. Relaxing. I have to write fifty characters.
Charles, 1-night family trip
Verified Expedia guest review

6/10 Good

Uninspiring Stay
Hotel looks great, but access from main road has no signage and is in terrible shape. Also, concrete floors in the rooms are less inspiring as they tend to be cold on the feet. As well, staff show a lack of interest in the job; check-in takes long, as staff won't let go of their phones and chatting with one another.
Viktor, 1-night trip
Verified guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

6/10 Good

The floor finish is poor. The combination of reception,restaurant and breakfast room- looks strange
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is a beautiful property with a happy and helpful staff.
1-night business trip
Verified Orbitz guest review

8/10 Very good

The hotel allowed me to check in very early which was great at the start of a busy day. The staff is very friendly, helpful and attentive. The hotel also offers a complementary airport shuttle. The location is conveniently within a walkable distance to shops and restaurants The only two drawbacks of the hotel are 1) the wifi signal was poor in my room (which was further away from the main common areas of the hotel) and 2) the floor in the room is polished cement and there was not a rug. Fortunately the hotel provided slippers - otherwise my feet would have been really cold on that floor.
Sara, 1-night business trip
Verified Expedia guest review

8/10 Very good

Nice, comfortable hotel
Nice, comfortable hotel with simple furnishings in the bedrooms. Helpful staff.
2-night business trip
Verified guest review