Melia Cayo Guillermo - All Inclusive

Photo gallery for Melia Cayo Guillermo - All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools

Overview of Melia Cayo Guillermo - All Inclusive

Melia Cayo Guillermo - All Inclusive

4.0 star property
Cayo Coco beachfront property with 4 restaurants, beach bar

6.7/10 Good

53 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Internet access
  • Gym
  • Air conditioning
Map
Cayo Guillermo, Jardines del Rey, Cayo Coco, 69400
Main amenities
  • 301 guestrooms
  • On the beach
  • 4 restaurants and 4 bars/lounges
  • 2 outdoor pools
  • WiFi in the lobby
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
For families
  • Children's pool
  • Children's club
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Cayo Coco Beach - 13 min drive
  • Cayo Guillermo Beach - 27 min drive

About this property

Melia Cayo Guillermo - All Inclusive

At Melia Cayo Guillermo - All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus you'll be within a 15-minute drive of Cayo Coco Beach. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages. Las Palmeras, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. 4 bars/lounges and a poolside bar are other highlights at this upmarket property, and rooms offer balconies or patios and minibars.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals and snacks included

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 301 rooms

Arriving/Leaving

  • Check-in time from 4 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Children's club

Pets

  • Pets not allowed

Internet

  • WiFi in public areas*

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • 4 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's club
  • Children's pool

What to do

  • On the beach
  • Beach volleyball
  • Horse riding/hire
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Fishing

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Outdoor tennis court
  • Sauna

Accessibility

  • In-room accessibility
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Phone

More

  • Limited housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals and snacks included

Dining

Las Palmeras – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bonasi – This poolside restaurant specialises in Italian cuisine and serves breakfast and dinner. Open daily.
El Viejo y el Mar – Overlooking the ocean, this restaurant specialises in international cuisine and only serves lunch. Open daily.
La Laguna – This restaurant specialises in international cuisine and only serves dinner. Open daily.
La Cascada – This bar is located by the pool. Open daily.

Fees & policies

Optional extras

  • WiFi is available in public areas for USD 2 per hour (rates may vary)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 8:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Please note that credit cards issued by US banks or their branches are not accepted.

Also known as

Meliá Cayo Guillermo All Inclusive
Melia Cayo Guillermo - All Inclusive Cayo Coco
Melia Cayo Guillermo - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

6.7

Good

7.5/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.5/10

Property conditions & facilities

8/10 Very good

2-night trip
Verified Expedia guest review

2/10 Poor

Liam, 4-night trip
Verified Hotels.com guest review

6/10 Good

The hotel was ok but food no good no much choice for drinks we change to other hotel much better Meliá cayó coco
3-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel is rated at 5 stars, however it seems more like 3.5 stars. Pros: Lovely beach staff are typically bilingual Comfortable beds Excellent food Cons: A bit run down. It leaks when it rains in the lobby and restaurants. The bathroom only had very hot water, no cold, no room temperature. All outlets in the rooms are 220v.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

4/10 Fair

Our room was old & in need of repair. It was very dirty. Food was mediocre. I would not recommend this resort.
2-night romance trip
Verified Expedia guest review

6/10 Good

My room was very nice as it was redone after the hurricane.Service could be better and the premises could be improved.Food was good and Management was spectacular!
Dawn, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Ernesto, 7-night family trip
Verified Hotels.com guest review