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Melia Santiago

Photo gallery for Melia Santiago

3 outdoor pools, free pool cabanas, pool umbrellas
3 outdoor pools, free pool cabanas, pool umbrellas
3 outdoor pools, free pool cabanas, pool umbrellas
3 outdoor pools, free pool cabanas, pool umbrellas
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Overview of Melia Santiago

Melia Santiago

3.5-star property
3.5-star hotel in Santiago de Cuba with 4 restaurants and 3 outdoor pools

7.4/10 Good

32 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Internet access
  • Airport transfer
  • Gym
  • Non-smoking
Map
Avenida Las Americas y Calle M, Reparto Sueno, Santiago de Cuba, Santiago de Cuba, 90400

Room options

About this area

Getting around

  • Santiago de Cuba Railway Station - 4 min drive
  • Airport drop-off service

Restaurants

  • Artex - 5 min walk
  • Club Led - 6 min walk
  • Cafetería minarvis - 6 min walk
  • La Dolce Vita - 7 min walk
  • The Gourmet - 7 min walk

About this property

Melia Santiago

A great choice for a stay in Santiago de Cuba, Melia Santiago features a nightclub and offers airport drop-off service (available 24 hours) for USD 15 per vehicle. Guests can indulge in massages, and La Casona, one of 4 restaurants, serves breakfast and dinner. Other highlights include 3 outdoor pools, a poolside bar and a fitness centre. Fellow travellers like the pool and helpful staff.

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 302 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 4 PM until 4 PM
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • WiFi and wired Internet access in public areas*
  • WiFi in rooms*

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Free on-site extended parking

Transfers

  • Airport drop-off on request(available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • Shopping

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1991
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 3 outdoor pools
  • Nightclub
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Languages

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

La Casona – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
La Isabélica – This theme restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Fontana – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
EL Criollo – This poolside restaurant specialises in Cuban cuisine and only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for USD 4.5 per hour (rates may vary)
  • WiFi is available in public areas for USD 4.5 per hour (rates may vary)
  • Wired Internet access is available in public areas for USD 1.5 per hour (rates may vary)
  • Airport shuttle service is offered for an extra charge of USD 15 per vehicle

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit cards and cash.

Also known as

Meliá Santiago
Melia Santiago Hotel
Melia Santiago Santiago de Cuba
Melia Santiago Hotel Santiago de Cuba

Frequently asked questions

Does Melia Santiago offer free cancellation for a full refund?
Yes, Melia Santiago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Melia Santiago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Melia Santiago?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Melia Santiago?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Melia Santiago?
Yes, there's free self, valet and extended parking.
Is an airport shuttle service offered by Melia Santiago?
Yes, a shuttle from the hotel to the airport is available. The charge is USD 15 per vehicle.
What are the check-in and check-out times at Melia Santiago?
You can check in from 4 PM - 4 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Melia Santiago and nearby?
Melia Santiago has 3 outdoor pools, 4 bars and a nightclub, as well as a sauna, a fitness centre and a picnic area.
Are there restaurants at or near Melia Santiago?
Yes, there are 4 on-site restaurants, featuring al fresco dining, Italian cuisine and garden views. Nearby restaurants include Artex (5-min walk), Club Led (6-min walk) and Cafetería minarvis (6-min walk).
What's the area around Melia Santiago like?
Melia Santiago is a short 8-minute walk from Centro Cultural Africano Fernando Ortiz and 17 minutes' walk from Moncada Barracks.

Reviews

7.4

Good

7.7/10

Cleanliness

7.6/10

Staff & service

6.5/10

Amenities

7.1/10

Property conditions & facilities

Reviews

4/10 Fair

camera pulita e bella con aredo vecchio e da cambiare
gioacchino, 2-night trip with friends
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

I was a guest in the Amelia Santiago hotel from Jan. 18- Jan. 19 2020. room # 803. My reservation was booked with Expedia.com. Since the card that was used for the reservation was an American VISA, it couldn’t be used as a deposit in the hotel. I covered the other expenses such as food in the hotel with cash. The personal never gave me any receipt for my expenses. I was under the impression that the manager at the restaurant “ La Casona” on the night buffet kept my money for her personal interest and didn’t report it to the hotel sales. She told me that I had to pay $45 for 3 persons. When I finished eating, I asked the waiter for the restaurant note. He said that the restaurant’s manager told him that we didn’t have to pay because we qualified as offer guests. On my way out of the restaurant, the manager told me that we had to pay there. She didn’t provide me with the receipt after I paid. At the Italian restaurant restaurant by the pool, it was the same story. We paid for food and the cashier didn’t gave us any source of receipt. Seeing how the hotel staff plays with the consumers to take advantage of the situation. Represented a stressful situation for me as a guest.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel! Amazing service! Amazing food! ...just no hot water around 9am.... All together it was an amazing stay!
Paul, 1-night trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Hotels.com guest review

4/10 Fair

Well this Hotel doesn't meet the requirements for the Start rate they are sales price's. The A/C on Lobby and the rest of community areas they are permanently shut off, on rooms only running at 24°C. The restaurant offers are very poor. This hotel only has very good condition on pool area, this is excellent. By the way the towels for pool use are in very bad conditions. In my opinion this Hotel only has one excellent employee services.
4-night family trip
Verified Expedia guest review

2/10 Poor

I will never stay there again no hot water period water was brown I couldn’t even bath I have photos mold was in the bathroom curtains I have a very bad cold because the room was not purified at all
laveka, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Fraudulent behaviour
I absolutely need to have one night stay to be refunded to me. When I arrived late at night the clerk Maria didn't honour my booking and was forcing me to pay 300 usd in cash. If I don't receive a refund in the next 48 hours I will repoer both the hotel and hotel. Com to the pertinent authorities
1-night trip
Verified Hotels.com guest review