Phoenix Chalets

Photo gallery for Phoenix Chalets

Primary image
Terrace/patio
Terrace/patio
0-inch flat-screen TV with digital channels, Smart TV, Netflix
Soundproofing, iron/ironing board, cots/infant beds, free WiFi

Overview of Phoenix Chalets

Entire home

Phoenix Chalets

4.5 star property
4.5-star ski holiday home with free ski shuttle, near Hakuba Valley Ski Area

9.2/10 Superb

5 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Kitchen
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
4690-2 Hokujo, Hakuba, Nagano, 399-9301
Main amenities
  • 10 smoke-free homes
  • Restaurants and bar/lounge
  • Breakfast available
  • Free ski shuttle
  • Free train station pick-up
  • Ski storage
  • Terrace
  • Air conditioning
  • Front desk safe
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • Kitchen
  • Separate bath and shower
  • Living room
  • Television
Cleaning & safety
  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

Getting around

  • Hakuba Station - 7 min drive
  • Chikuni Station - 11 min drive
  • Nakatsuchi Station - 15 min drive
  • Free train station pick-up
  • Free ski shuttle

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Phoenix Chalets

Placing you only steps from Hakuba Valley Ski Area, Phoenix Chalets features a free ski shuttle. Guests who don't want to hit the slopes can relax with a drink at the bar/lounge, and the restaurant is a nice spot to grab a bite to eat. Homes feature bonuses such as kitchens and washers/dryers, along with balconies and deep-soaking baths. Skiers will appreciate access to ski storage. Fellow travellers like that the accommodation is overall comfort.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 4 PM until 6:00 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 10 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Property amenities

Ski

  • Close to a ski area, ski runs and ski lifts
  • Snowboarding, ski equipment hire shops and skiing lessons nearby
  • Free ski shuttle
  • Ski storage
  • Ski shuttle nearby

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Limited on-site parking
  • Free train station pick-up shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle on request, at scheduled times
  • Free ski shuttle
  • Car not required

Family friendly

  • Cots (infant beds): JPY 3000.0 per day
  • Children stay free

Kitchen

  • Fridge (full size)
  • Hob
  • Microwave
  • Oven
  • Dishwasher
  • Espresso maker
  • Toaster oven
  • Paper towels
  • Cleaning supplies

Dining

  • Full breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 3500 for adults and JPY 1750 for children
  • 1 restaurant
  • 1 bar

Bedrooms

  • Extra-futon mattress (surcharge)
  • Bed sheets provided

Bathrooms

  • Separate bath and shower
  • Deep-soaking bath
  • Free toiletries
  • Towels provided
  • Hairdryer
  • Slippers
  • Bidet

Living spaces

  • Living room
  • Heated floors

Entertainment

  • 0-inch smart TV with digital service
  • Netflix

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Washer/dryer
  • Laundry facilities
  • Laundry detergent

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairwells
  • No lifts
  • Soundproofing
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Multilingual staff
  • Local maps
  • Window screens
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk

Things to do

  • Snowshoeing nearby
  • Snowmobiling nearby

Safety features

  • Fire extinguisher
  • Smoke detector

General

  • 10 rooms

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of JPY 3500 for adults and JPY 1750 for children (approximately)
  • Futon beds are available for JPY 7000 per day

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Cots/infant beds are available for JPY 3000.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Property registration number 第H21 18−30号

Also known as

Phoenix Chalets Hakuba
Phoenix Chalets Private vacation home
Phoenix Chalets Private vacation home Hakuba

Frequently asked questions

Overall score and ratings

9.2

Superb

9.2/10

Cleanliness

7.0/10

Staff & service

10.0/10

Amenities

10.0/10

Property conditions & facilities

8/10 Very good

Yuichiro, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

施設も新しく非常に快適でした。
TAKA, 2-night family trip
Verified Expedia guest review

8/10 Very good

バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。
K.Takahashi, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

hideki, 1-night family trip
Verified Hotels.com guest review