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All properties in Playa del Carmen, Quintana Roo, Mexico

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Luxury hotel with spa, near Quinta Avenida

  • Free WiFi
From
€100

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • The Fives Downtown Hotel & Residences, Curio Collection by Hilton
  • Pool
  • Pool
  • Pool
  • Infinity Pool
  • Pool
1 / 106Pool
9.0.Superb.
  • Arrived to The Fives after 48 hours of travelling long haul. We were tired and not au…

    Jul 18, 2019

  • Beautiful decorated comfortable rooms and the infinity pool is outstanding. My issue was…

    Feb 9, 2021

See all 322 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 133 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool

For families

  • Microwave
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 14 min walk
  • Central Square - 6 min walk
  • Quinta Alegría Shopping Mall - 12 min walk
  • El Camaleon Mayakoba Golf Course - 6 mi / 9.7 km
The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed, Courtyard View
  • Superior Room, 1 King Bed, Courtyard View
  • Suite, 1 Bedroom, Terrace (1 King Bed)
  • Suite, 1 Bedroom, Partial Ocean View
  • Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)
  • Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)
  • Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)
  • Penthouse, 2 Bedrooms (2 Queens & 1 King Bed)
  • Junior Suite, 1 King Bed
  • Suite, 1 King Bed (Mezzanine Residence)

Location

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 14 min walk

What’s around

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 14 min walk
  • Central Square - 6 min walk
  • Quinta Alegría Shopping Mall - 12 min walk
  • El Camaleon Mayakoba Golf Course - 6 mi / 9.7 km
  • Xcaret Eco Theme Park - 6.9 mi / 11.1 km

Getting around

  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 133 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • Up to 22 lbs

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (USD 15 per night)
  • Onsite valet parking (USD 15.00 per night)
  • Onsite parking limited

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Free use of nearby fitness center

Working away

  • Business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built - 2017
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vassa Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Small print

Also known as

  • Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
  • The Fives Downtown Hotel Residences Curio Collection by Hilton
  • Fives Curio Collection Hilton
  • Fives Downtown Hotel Curio Collection Hilton
  • Fives Downtown Curio Collection Hilton Playa del Carmen
  • Fives Downtown Curio Collection Hilton
  • Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
  • Fives Downtown Hotel Curio Collection Hilton
  • Fives Downtown Curio Collection Hilton Playa del Carmen
  • Fives Downtown Curio Collection Hilton

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 15 per night

Valet parking costs USD 15.00 per night

Buffet breakfast is offered for an extra charge of USD 22 for adults and USD 12 for children (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 120.00 per vehicle (roundtrip)

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 15 per night. Valet parking costs USD 15.00 per night. Parking spots may be limited.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - 11:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-out is available.
  • Yes, there are 2 onsite restaurants. The dining venue will be unavailable from December 1 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Club Nautico Tarraya (3-min walk), Los Olvidados cantina bar kitsch (3-min walk), and La Vagabunda (3-min walk).
  • Yes, an airport shuttle is available. The charge is USD 120.00 per vehicle roundtrip.
  • Recommended spots to visit include Quinta Avenida (1-min walk) and Central Square (6-min walk), along with Quinta Alegría Shopping Mall (12-min walk) and Mamitas Beach Club (14-min walk).
9.0.Superb.
  • 8.0.Very Good

    Amazing hotel in Playa Del Carmen

    The Fives hotel is a lovely and modern property, perhaps the nicest non-resort hotel in Playa Del Carmen. The valet parking for $15 a day was worthy, because it seems there is not too many places to park around the area. The hotel is located just one block away from 5th avenue where you can find many shops and restaurants, and only two blocks away from the beach. The rooms were spacious and comfortable, very clean, the lobby area is cozy and inviting. The best thing of the hotel is without a doubt the rooftop. Awesome infinity pool with a nice lounge/restaurant area. They extended our check out time until 1pm which was a really nice gesture. The downsides: Upon arrival you are met by a hotel concierge, who tries to persuade you to attend a time share presentation, which is quite annoying. The room we got on the 4th floor was very noisy, people slamming doors, and playing loud music, and lastly, I think the hotel staff needs to enforce the mask policy better. Most tourists would just walk around the corridors and lobby without them.

    1 night family trip, Jan 31, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Excellent modern hotel.

    It was really good, I enjoyed staying at the Fives, but I didn’t use any of the facilities as I got there late and left early.

    Paul, 1 night business trip, Jan 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful hotel and very kind, friendly staff!

    The staff is very friendly. The hotel is clean and in a great location. The restaurant is excellent and the rooftop is beautiful. It’s not a quiet hotel but it’s certainly comfy and the bed was great. They did go out of their way to make me happy! Lavia, front desk mgr, was extra kind and personally assisted me with a quieter room. Luis, rooftop was top notch and so was the rest of the staff. I enjoyed my stay and will go back. It’s a great place with a coffee shop, little store for snacks etc and you are always greeted with a smile. Excellent.

    Melody, 6 night trip, Dec 29, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Clean, comfortable and close to everything

    Really happy with our stay at The Fives. Rooms were comfortable, close to the beaches as well as all of the action on and near 5th Avenue. The rooftop pool was awesome. And you can't beat the rates. Would stay again.

    michael, 3 night trip, Dec 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome Hotel!!

    Belinda, 4 night family trip, Dec 20, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Rooms all have extra strong air freshener !!

    Excellent hotel and staff BUT NOT IF YOU HAVE THE SLIGHTEST ASTHMA OR RESPIRATORY HEALTH ISSUES OR ALLERGIES TO MOLD OR AIR FRESHENERS!! The rooms are absolutely lethal - we tied several upon checking in! They smell as of a/c mold has been covered up with air freshener . Not the normal standard chemicals for a Hilton Property

    Gregory, 4 night trip with friends, Dec 19, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very nice design, pool was great! Staff was wonderful. Only ate food from cafe and rooftop both were very good!! We booked the Junior Suite and it was big. Loved Bob Marley theme. Only issue was the room smelt like super old and moldy.

    Nadoe, 1 night romance trip, Nov 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    A great stay!

    Updated modern room. Very clean. Walking distance to the restaurant’s on 5th. Great staff for check in. Concierge Pepe was very helpful and turned us on to a restaurant located actually in a Cenote which was an amazing experience. We checked out and accidentally left our passports and extra cash in the safe. Raced back to find that all was secured and accounted for by the staff. Thank you!!!

    Karen, 1 night trip, Nov 6, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Excellent room,but...

    The room was excellent but, the first floor, reception was a little bit messy, maybe because Delta just passed, there were so many mosquitoes. Maybe they need to make an extra effort to make sure to get to normal faster

    Maria, 1 night business trip, Oct 29, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Had a problem with the valet scratching the rental car. The room, amenities and service was great!

    Steven, 2 night family trip, Oct 8, 2020

    Verified Hotels.com guest review

See all 322 reviews