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All properties in Cozumel, Quintana Roo, Mexico

The Westin Cozumel

4.5-star beachfront resort with spa, near Cozumel Country Club and Golf Course

  • Free WiFi
From
€141

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 68.
1 / 68Outdoor Pool
Carretera Costera Norte Km. 4.8, Cozumel, QROO, Mexico
8.4.Very Good.
  • Pros La vista es divina, el hotel es prácticamente nuevo, las camas y los cuartos son…

    Jul 3, 2021

  • Overall the stay was great, my complaints would be the noisy room. We heard the flushes…

    Jun 26, 2021

See all 169 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Convenient
Transport options
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 152 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool

Feel at home

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Zona Hotelera Norte
  • Cozumel Country Club and Golf Course - 24 min walk
  • Playa San Juan - 1 min walk
  • Isla Cozumel Biosphere Reserve - 13 min walk
  • Maya Heritage Monument - 2.6 mi / 4.1 km
  • Los Cinco Soles - 2.8 mi / 4.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 1 King Bed, Non Smoking, Balcony
  • Classic Room, 2 Queen Beds, Non Smoking, Balcony
  • Classic Room, 1 King Bed, Non Smoking, Ocean View
  • Junior Suite, 1 King Bed, Non Smoking, Ocean View
  • Junior Suite, 2 Queen Beds, Non Smoking, Ocean View
  • Junior Suite, 1 Bedroom, Non Smoking, Ocean View
  • Suite, 1 Bedroom, Non Smoking, Ocean View
  • Presidential Suite, 1 Bedroom, Non Smoking
  • Studio Suite, 1 King Bed, Non Smoking, Oceanfront
  • Studio Suite, 1 King Bed, Non Smoking, Oceanfront

Location

Carretera Costera Norte Km. 4.8, Cozumel, QROO, Mexico
  • In Zona Hotelera Norte
  • Cozumel Country Club and Golf Course - 24 min walk
  • Playa San Juan - 1 min walk

What’s around

Landmarks

  • In Zona Hotelera Norte
  • Cozumel Country Club and Golf Course - 24 min walk
  • Playa San Juan - 1 min walk
  • Isla Cozumel Biosphere Reserve - 13 min walk
  • Maya Heritage Monument - 2.6 mi / 4.1 km
  • Los Cinco Soles - 2.8 mi / 4.5 km
  • Cozumel Museum - 2.9 mi / 4.6 km
  • Malecon San Miguel - 2.9 mi / 4.7 km
  • Cozumel Maritime Terminal - 3 mi / 4.9 km
  • Central Plaza - 3.1 mi / 4.9 km
  • Punta Morena - 3.1 mi / 4.9 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

At a glance

Hotel size

  • This hotel has 152 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • 2 per room (up to 33 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Scuba diving on site
  • Snorkeling on site

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Roll-in shower
  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 43-inch LED TV
  • IPod docking station

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Zazil has massage/treatment rooms and outdoor treatment areas. Services include body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Cuzamil - This restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Las Gaviotas - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Snack - This poolside bar serves light fare only. Open daily.

El Cielo - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Onsite venue #5 - lobby lounge.

Small print

Also known as

  • Westin Cozumel Resort
  • Westin Cozumel
  • The Westin Cozumel Resort
  • The Westin Cozumel Cozumel
  • The Westin Cozumel Resort Cozumel

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of USD 20 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: USD 12.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Westin Cozumel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an outdoor pool.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 33 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining and local and international cuisine. Nearby restaurants include Buccanos (6-min walk), La Cocay (3 mi), and Crazy King (3 mi).
  • Have fun with onsite activities like snorkeling and scuba diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Westin Cozumel also has 2 bars and a 24-hour fitness center.
8.4.Very Good.
  • 8.0.Very Good

    Eh..It was okay

    The room was nice; had to call three times once to get maid service. I was really mad when they “tested” a fire alarm at 527 AM, after already testing it twice that day. Called to complain and no one got back to me so I had to go down to the front desk. Went next door to Playa Azul to get breakfast. Glad I didn’t get the all-inclusive since a few ppl complained about the slowness of service by the pool. Overall, it was okay but I won’t stay again. I expected more from the Westin.

    7 night trip, May 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything was great! Nice room , nice view, nice bed, I was only disappointed with the breakfast. I recommend to show up 2 hours before your time to leave. Otherwise you won’t eat but still have to pay.

    1 night business trip, Apr 25, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    I've read a few negative reviews on this property. We fully disagree with those. My partner and I couldn't have been happier. Beautiful property right on the beach. Our balcony overlooked the crystal blue water. In the morning we saw barracudas swimming together 300FT from the shore. We rented a Jetski and traveled far out into the water. There are two pools and a nice beach to walk on with clean sand. The breakfast was great. You can eat in the Breakfast hut which is right on the water. The bed was comfortable, the room was big and very Modern and the Staff were exceptional. Would highly recommend this property and will be coming back. Javier at the front desk was great to work with.

    1 night romance trip, Apr 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent hotel recommended for anybody goin to Cozumel

    4 night romance trip, Mar 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Every Westin has its charm, this one is no exception! Incredibly property with a private beach and every room has an ocean view. You can utilize a kayak or snorkel equipment and check out the reef. The staff is exceptional as well! Javier, Monica and the team were so kind and accommodating. I needed an early check in to start my work day and late check out to return a scooter and they made it all possible. I am so grateful! The view of the ocean from my room was so beautiful, it brings a tear to my eye just thinking about it. In addition, there is a sky lounge with a pool!!! This place is absolutely stunning! There’s a reason you choose Westin - it never disappoints! Thank you!

    1 night trip, Feb 24, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    2 night trip, Feb 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good sized rooms, loved the balcony. Only had one elevator in use would've been nicer if both were operational.

    7 night family trip, Feb 13, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Beautiful views

    Nice very clean place

    Chris, 1 night trip, Jan 16, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Horrible experience There is no sand at the beach Breakfast they wanted to charge me different amount and when i asked they couldnt explain Without my signature they charged it anyway Overrated hotel never recommend to anybody

    Onder, 2 night trip, Dec 15, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    The staff was all very helpful and kind. The place was very clean.

    Jackie, 3 night family trip, Nov 27, 2020

    Verified Expedia guest review

See all 169 reviews