Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Photo gallery for Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

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On the beach, white sand, beach towels, beach volleyball
On the beach, white sand, beach towels, beach volleyball
Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas

Overview of Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

3.5 star property
Cayo Santa Maria beachfront property with 5 restaurants, outdoor pool

6.6/10 Good

46 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Internet access
  • Gym
  • Air conditioning
Map
Cayo Santa Maria, Cayo Santa Maria, Villa Clara, 52610
Main amenities
  • 378 guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and bar/lounge
  • Outdoor pool
  • WiFi in the lobby
  • 2 outdoor tennis courts
  • Health club
  • Beach towels
  • Beach bar
  • Pool bar
  • Swim-up bar
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Playa Las Gaviotas - 9 min drive

About this property

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

At Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive, you can hit the beach to play volleyball or sip a drink at the beach bar, plus you'll have access to on-site kayaking. The outdoor pool provides fun for everyone, and guests can also take advantage of a health club and 2 outdoor tennis courts. FLAVORS, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. This all-inclusive property also features a poolside bar, a snack bar/deli and a terrace. Fellow travellers say good things about the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 378 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed

Pets

  • No pets or service animals allowed

Internet

  • Internet
  • WiFi in public areas*

Parking

  • Parking
  • Free on-site self-parking
  • Free off-site parking nearby

Other information

  • LOCALIZE
  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • 5 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Snack bar/deli

What to do

  • On the beach
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Shopping
  • Snorkelling nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free pool cabanas
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • 2 outdoor tennis courts

Accessibility

  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Dining

FLAVORS – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.
MEXICANA CANTINA – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
EMPORIUM – This restaurant specialises in international cuisine and only serves dinner. Open daily.
GRAZIE – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
TESICO – This restaurant specialises in international cuisine and only serves dinner. Open daily.

Fees & policies

Optional extras

  • WiFi is available in public areas for USD 1 per hour (rates may vary)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 3 per cent

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Frequently asked questions

Overall score and ratings

6.6

Good

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

2/10 Poor

2-night trip
Verified Travelocity guest review

6/10 Good

The beach is beautiful, the food and drink are good and better than other hotels that I stayed before, but property conditions are not good, dirty walls, bad repairs, etc... rooms services are not good neither. Room phone does not work. Pools are for children (only 3 feets of deep at any place) and service is too bad. In general, it is not a good place at all...
Emil, 2-night trip with friends
Verified Expedia guest review

6/10 Good

On plus side control of mosquitos very good, cleanliness excellent, staff good, food has gone down though frequent shortages, restaurants have menus that look good but meaningless as most popular dishes never available. Food reliance is on the buffet in grand memories. How many bars do you know of that run out of orange juice! Staff remain very helpful though.
11-night trip with friends
Verified Expedia guest review

8/10 Very good

The pool as the view at the balcony. Very impressive
Kafui, 1-night family trip
Verified Orbitz guest review

2/10 Poor

The worst hotel ever
Your hotel is the worst quality/price service in the world, and no one of you care about that. Your rooms are terribly smelly and dirty. We just took the last room of the four that you offer us because we where tired. We spent one hour to clean the bathroom, was in disgusting condition, the toilet was still full of s**t!!!! At the check in no one explain us what’s going on in the hotel about restaurants location, time, tours entertainment etc. No one told us that we would need a reservation to eat in the restaurants. The beach is really nice, but also dirty, full of plastic cups and cigarettes, in three days nobody empty the bins or cleaned something. The hotel is not worth 50€.
Federico, 3-night romance trip
Verified Hotels.com guest review

6/10 Good

Location of the hotel is perfect, close to the (beautiful) beach. Swimingpools are nice. Englisch is 'spoken', but not by everybody from the staff. Rooms are clean. The buffet is oké, a lot of choice. Freshly made dinners do take some time.
Evilotje, 2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Détente, soleil et mojitos
Un hôtel avec des prestations "all inclusives". La plage est très bien située et le lieu véritablement calme par rapport à d'autres hôtels. Le personnel est très serviable et attentionné. Nous y avons effectué notre lune de miel et avons eu droit à une charmante attention de la part de la direction (bouteille de Cava sur la plage avec un saxophoniste pour nous jouer des airs romantiques, cela peut paraître cliché mais cela reste un très bon souvenir).Un lieu parfait pour se détendre après avoir bien vadrouillé dans l'île.
REMI, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Spiaggia molto bella di sabbia fine bianca e mare azzurro molto trasparente. Scarsa igiene nella gestione di alimenti e bevande nel ristorante e nei bar.Nessuna sostituzione delle lenzuola in 10 giorni
10-night family trip
Verified Expedia guest review

6/10 Good

Estuvimos en la parte de only adults en el Sanctuary. Lo mejor, la zona de la piscina y la playa, que es preciosa. El resto no considero que esté a la altura de un cinco estrellas. Limpieza dudosa en las zonas comunes, puertas despintadas... En nuestra habitación el secador de pelo estaba arrancado de la pared. Detalles sin importancia que dan sensación de instalaciones venidas a menos. La comida correcta, pero nada que ver con otros resorts que hemos visitado. Otra cosa a remarcar es la gran cantidad de mosquitos. És algo exagerado, de modo que creo que el hotel tendría que adoptar medidas al respecto (fumigación, mosquiteras, evitar agua encharcada...). Pasas unos días allí y sales literalmente acribillado.
3-night romance trip
Verified Expedia guest review