Love the shell of the building & the mod design in interiors, rooms & bathrooms are beautiful! Very clean & well-kept interiors. Although pity about the exterior gardens ( messy not cared for which lets the rest of the property down) Pool area is lovely though I was there out of season I’m sure in season it shines.
Another issue, everything one required unfortunately one had to go to reception as there are no phones or intercoms in the rooms (having a special-needs daughter & leaving her in the room alone, wasn’t the best option.)
What I didn’t enjoy about my experience here, was the litigation of a reimbursement because I chose to leave a night earlier, ( the town is boring I found compared to other vibey towns with better restaurant options etc in the area, along the river Douro) which I was in my rights but it took a lot of calls & explaining to the manager. I deem this unnecessary if a business would like return-business.
On the other hand, the rest of the staff was fantastic, helpful & definitely went beyond, Obrigada! to the kind lady of the day staff that helped me out!