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The Franklin London - Starhotels Collezione

Photo gallery for The Franklin London - Starhotels Collezione

Property entrance
Executive Suite (Suite Temptation) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Executive Suite (Suite Temptation) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Superior Double Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Executive Suite (Suite Temptation) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Overview of The Franklin London - Starhotels Collezione

VIP Access

The Franklin London - Starhotels Collezione

5.0 star property
Luxury hotel with restaurant, near Brompton Oratory
9.4 out of 10 Exceptional
9.4/10 Exceptional

305 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
Map
24 Egerton Gardens, London, England, SW3 2DB
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Babysitting
  • Business centre
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • In London City Centre
  • Natural History Museum - 7 min walk
  • Hyde Park - 11 min walk
  • Royal Albert Hall - 13 min walk
  • Thames River - 21 min walk
  • Marble Arch - 28 min walk
  • Buckingham Palace - 29 min walk
  • Piccadilly Circus - 37 min walk
  • Oxford Street - 38 min walk
  • Westminster Abbey - 40 min walk
  • Trafalgar Square - 41 min walk

Getting around

  • Heathrow Airport (LHR) - 31 min drive
  • London (LTN-Luton) - 44 min drive
  • London (LCY-London City) - 49 min drive
  • Gatwick Airport (LGW) - 81 min drive
  • London Victoria Rail Station - 26 min walk
  • London (ZEP-Victoria Train Station) - 27 min walk
  • West Brompton Underground Station - 29 min walk
  • South Kensington Underground Station - 7 min walk
  • Knightsbridge Underground Station - 11 min walk
  • Gloucester Road Underground Station - 13 min walk

Restaurants

  • L'ETO Caffè - 1 min walk
  • 360 Lounge - 4 min walk
  • Zefi - 5 min walk
  • The Bunch of Grapes - 3 min walk
  • Aubaine Brompton Cross - 3 min walk
Map

About this property

The Franklin London - Starhotels Collezione

When you stay at The Franklin London - Starhotels Collezione, you'll be within a 15-minute walk of Hyde Park and Natural History Museum. Guests can indulge in massages and enjoy Italian cuisine at The Franklin Restuarant, which is open for lunch and dinner. This luxurious hotel also features a bar/lounge, a 24-hour fitness centre and a fitness centre. Fellow travellers love the location and local sightseeing. Public transportation is only a short walk: South Kensington Underground Station is 7 minutes and Knightsbridge Underground Station is 11 minutes.

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 35 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 31 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

  • 24-hours off-site parking within 1312 ft (GBP 52 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Library
  • 24-hour fitness centre
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Lift

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free newspapers
  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

The Franklin Restuarant – Overlooking the garden, this fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 25 for adults and GBP 12.50 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for GBP 60.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 30 per pet, per night

Parking

  • Parking is available nearby and costs GBP 52 per day (1312 ft away; open 24 hours)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and through room service.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.

Also known as

Franklin Hotel London
Franklin Hotel
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

Frequently asked questions

Does The Franklin London - Starhotels Collezione offer free cancellation for a full refund?
Yes, The Franklin London - Starhotels Collezione does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Franklin London - Starhotels Collezione?
As of 1 June 2023, prices found for a 1-night stay for 2 adults at The Franklin London - Starhotels Collezione on 1 July 2023 start from €702, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Franklin London - Starhotels Collezione?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Franklin London - Starhotels Collezione?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 31 lb per pet. There's a charge of GBP 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at The Franklin London - Starhotels Collezione?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at The Franklin London - Starhotels Collezione and nearby?
The Franklin London - Starhotels Collezione has a 24-hour fitness centre and spa services.
Are there restaurants at or near The Franklin London - Starhotels Collezione?
Yes, The Franklin Restuarant offers Italian cuisine and garden views.
What's the area around The Franklin London - Starhotels Collezione like?
The Franklin London - Starhotels Collezione is in London City Centre, a short 7-minute walk from South Kensington Underground Station and 11 minutes' walk from Hyde Park. Travellers say that the area is walkable and good for shopping.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.3/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Lovely people. So kind quiet and peaceful stay
Lee, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Absolute gem of a prooerty.
Absolute gem of a property! Location is handy for Sloan St / Brompton Rd shops and of course the RAH. Beautiful cocktail bar - shame the garden couldn't be used though! Did not sample any dining options as we had a schedule to stick to. We would definitely stay again.
Nigel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Outstanding
The staff were highly engaged and helpful. The hotel remains excellently presented and maintained. A small problem on a previous stay had been rectified and particular attention was paid to this matter on my subsequent stay. This was a reassuring demonstration of an attentive management team. Being over-finicky, I happened to drop a coin which rolled under the bed, where I noticed more dust than I would have expected, but this was easily forgiven on an otherwise outstanding experience
stuarth, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jelena, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommend
Great location. Friendly staff. Lovely hotel.
Barney, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

A beautiful retreat in London
Beautiful hotel in a lovely part of London. The whole hotel was pure elegance. It is a very small hotel which just added to its romantic hideaway appeal. The staff were incredibly friendly and attentive, something that can be hard to come across in the capital. We could of easily spent all day just relaxing in the hotel bar. We had dinner in the restaurant and the food was excellent. We will definitely be returning soon, next time with our son and hopefully for a longer visit.
Rowen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Glam hotel near palace and great shopping area
Amazing stay at this gorgeous, glamorous hotel! Everything was wonderful! Lunch, cocktails and dessert in cocktail lounge were on trend and fabulous! Room was gorgeous! Would stay here again and definitely want to stay at this hotel's other properties! Great location I'm Knightsbridge near Buckingham palace
Tiffany, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel with good service. This will be my hotel of choice when I come to London.
RH, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Uncertain Start, but an Excellent Experience
The booking process was disrupted by problems with the hotel phone system, which cast an air of uncertainty over my stay. In the event, the experience was excellent. A great front of house team and outstanding property.
Stuart, 2-night business trip
Verified Hotels.com guest review

6/10 Good

It is a nice hotel with a pleasant team and cozy atmosphere on a quiet street in a good London neighborhood. However, I would not rate it "luxury". Service: Despite the VIP status I was not offered an upgrade at check in and when I asked, I was told that the next category room is not available. Since other categories are, I felt this is not the right handling of a situation. Room: The toilet flush buttons cannot be accessed when toilet is open. That means closing it every time you want to flush. In my book, this is the opposite of luxury. No hooks to hang towels on. No shower, only inside a bath tub that is incredibly high to enter and exit. All electricity outlets by the bed are low and inside the bed-side cabinet. Very inconvenient. The lights control panel by the bed (there is one on either side) illuminates to brightly that I had to cover it with towel at night. There are no drawers and no real closet (just tiny shelves) and there is no real working desk.
Tal, 3-night family trip
Verified Expedia guest review