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1 room, 2 adults

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5-star5 stars
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500, Mexico

Adults-only beachfront property with spa, near Cancun Convention Center
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Excellent BUT NOT ADULT RESORT THAT IS NOT TRUE KIDS EVERY WHERE Dec 17, 2020
  • This place is amazing! The staff are so helpful and friendly. The food is great. The…Nov 16, 2020

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

from €474
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What’s around Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Landmarks

  • In Zona Hotelera
  • Cancun Convention Center - 6 min walk
  • Tortuga Beach - 40 min walk
  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Chac Mool Beach - 10 min walk
  • Cancun Golf Club at Pok Ta Pok - 32 min walk
  • Delphinus Dreams - 1 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

At a glance

Key facts

Size

  • 160 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 8 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Parasailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Private spa tub
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 48-inch flat-screen TV
  • Digital TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All non-motorized water sports are included.

Lessons/classes/games

  • Aerobics
  • Cooking
  • Pilates

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Dining

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.

Punta Vista - This bar is located by the pool and specializes in international cuisine.

The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive’s small print

Also known as

  • Turquoize Hyatt Ziva Cancun Resort
  • Turquoize at Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva Adults I
  • Turquoize Hyatt Ziva Resort
  • Turquoize Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva
  • Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
  • Turquoize Hyatt Ziva Cancun Adults All Inclusive
  • Turquoize Hyatt Ziva Adults All Inclusive
  • Turquoize at Hyatt Ziva Cancun Adults Only
  • Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Policies

Guests under 17 years old are not allowed in the spa.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for dinner and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

  • Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
    Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
    Yes, there's an outdoor pool.
  • Are pets allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
    Yes, there are 8 onsite restaurants, featuring Italian cuisine and poolside dining. Nearby restaurants include Mocambo (6-min walk), Chuchito Perez (8-min walk), and Mextreme (9-min walk).
  • Is there an onsite casino at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
    No, this property doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.
  • What is there to do at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive and nearby?
    Have fun with onsite activities like parasailing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive also has 2 poolside bars, 5 bars, and a fitness center, as well as beach cabanas, private indoor hot tubs, and a garden.

Recent reviews

Superb 9.2 From 582 reviews

Exceptional 10.0
Words would be lacking to describe this hotel, for me the best I have visited in my life, from beauty, cleanliness, hygiene, service, etc ... in this hotel. the elegance in the restaurants at dinner time, the other establishments that it has such as the "three beers" bar, the Café "similar to Starbucks's but much better", the variety of restaurants such as Italian, Asian, seafood, meats, etc ..., the 2 beaches, all the pools including the private area for those of us who stayed in the turquoise tower, everything, the truth was that everything was first class. And I want to take this opportunity to offer my sincere wishes of gratitude to our butlers, especially Sandra, thank you for all the surprises that you helped me prepare for my girlfriend's birthday, and all the reservations and specials that you got us and for always being present from us. And if God allows it at the beginning of next year we will be there again.
Novas, us4 night romance trip
Exceptional 10.0
Friendly staff and very clean. close to shopping areas
us4 night romance trip
Exceptional 10.0
It’s the best hotel and location and service. The blue water on the beaches, three big pools, gorgeous dolphins.
Eric, us7 night romance trip
Exceptional 10.0
Great Hotel, Amazing service- the best vacation ever!!!
EK, us7 night family trip
Exceptional 10.0
I had to leave a review for this hotel to let everyone know that is an amazing hotel in Cancun. I am a repeat customer and it does not fail to amaze me how friendly, clean and just perfect this hotel is with amazing staff. Overall this hotel has it all, great pools, beach area is just perfect! Food is amazing, friendly and awesome staff. Very attentive, helpful and how they cleaning and safely measures were followed to the top. I will definitely make this hotel my favorite spot from now on. I don't usually like to go back to the same places since I like to try new places all the time, but this hotel has my number spot. I would like to thank all the hotel staff at the restaurants, lobby, bar, pool area and beach area for an amazing time.
Cristina, us4 night romance trip
Exceptional 10.0
Everything was amazing from the food, staff and amenities. We will definitely be going back!!
Eve, us7 night romance trip
Exceptional 10.0
My husband and I had such a great time here. The staff was incredible. Very kind and attentive. The bartenders at dips and sips also made our trip very enjoyable. We are definitely coming back here on our next vacation. Also, the food was amazing.
Viviana, us7 night romance trip
Exceptional 10.0
My favorite part was the butler services. At checkin they got us to download an app to text through for free. Anything we needed we would text and it was handled instantly. They provided updates daily with any information we might need to know.
us4 night romance trip
Exceptional 10.0
Hotel is great and staff is super friendly. Food was great except for the Italian restaurant, that was disappointing. Very relaxing. Not a party hotel. Nice and quiet
Mani, us3 night trip with friends
Exceptional 10.0
It was great staying at the Hyatt highly recommend
us5 night romance trip

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive