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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Soul Beach Boutique Hotel & Spa

4-star4 stars
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710, Mexico

Adults-only hotel with spa, near Quinta Avenida
  • Free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • En general nos gustó mucho el hotel y sobre todo el servicio del personal muy atentos…Apr 29, 2021
  • Liers and thieves. Soul beach advertises as an Adult only spa hotel with a minimum age…Feb 6, 2021

Soul Beach Boutique Hotel & Spa

from €56
  • Superior Double Room
  • King Suite with Balcony
  • Superior Double Room with Balcony
  • Executive Suite with Hot Tub
  • Grand Presidential Suite Hot Tub with Balcony Collection

What’s around Soul Beach Boutique Hotel & Spa

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Mamitas Beach Club - 5 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • Punta Esmeralda Beach - 33 min walk
  • Plaza Las Americas - 37 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 31 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Caters to adults only
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Local cuisine breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Pool umbrellas
  • Full-service spa
  • Scuba diving nearby
  • Snorkeling nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Grab bar - near toilet
  • Lever door handles
  • Wheelchair-width doorways
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 55-inch LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Soul Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Soul Beach Boutique Hotel & Spa’s small print

Also known as

  • Soul Beach Luxury Boutique Hotel Playa del Carmen
  • Soul & Spa Playa Del Carmen
  • Soul Beach Luxury Boutique Hotel Spa
  • Soul Beach Boutique Hotel & Spa Hotel
  • Soul Beach Luxury Boutique Hotel Spa Adults Only
  • Soul Beach Boutique Hotel & Spa Playa del Carmen
  • Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen
  • Soul Beach Luxury Boutique Hotel
  • Soul Beach Luxury Boutique Playa del Carmen
  • Soul Beach Luxury Boutique

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Local cuisine breakfast is offered for an extra charge of MXN 190 for adults and MXN 190 for children (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Soul Beach Boutique Hotel & Spa

  • Does Soul Beach Boutique Hotel & Spa offer free cancellation for a full refund?
    Yes, Soul Beach Boutique Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Soul Beach Boutique Hotel & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Soul Beach Boutique Hotel & Spa?
    Yes, there's an outdoor pool.
  • Are pets allowed at Soul Beach Boutique Hotel & Spa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Soul Beach Boutique Hotel & Spa?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Soul Beach Boutique Hotel & Spa?
    Yes, there's an onsite restaurant. The dining venue will be unavailable from December 1 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Chez Celine (3-min walk), Fisheria (3-min walk), and La bodeguita del medio (3-min walk).
  • Is airport shuttle service offered by Soul Beach Boutique Hotel & Spa?
    Yes, an airport shuttle is available.
  • What is there to do at Soul Beach Boutique Hotel & Spa and nearby?
    Have fun with nearby activities like boat tours, fishing, and power boating. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Soul Beach Boutique Hotel & Spa also has a Turkish bath and spa services, as well as a garden.

Recent reviews

Good 7.6 From 57 reviews

Exceptional 10.0
Excellent stay!!! Super nice staff. Terrific customer experience. Really enjoyed the stay. Soul Beach has the beat SPA ever. Super attentive staff. Delicious breakfast. Top notch.
Nestor, us3 night family trip
Very Good 8.0
Great stay, definitely recommend this hotel!
We had a really nice stay here, the hotel was nicer than what we expected. The staff were very friendly and helpful. We also visited the spa which had the hydro pool, sauna steam room, cool pool and area to sit and relax. This was a nice way to unwind in what is a busy area of PDC but please be aware that you have to pay to use these facilities, but well worth it. The location is fantastic, a few minutes from the beach, restaurants and bar but also note that you can hear the loud music from the nearby bars throughout the night which we didn't mind.
Sonia, gb2 night trip
Fair 4.0
This hotel don't have bar at night and no restaurant The tv didn't work no movies Clean and 5 minute walk from the beach
H, us3 night family trip
Exceptional 10.0
Very clean property in a nice location.... Omar(concierge) is awesome!! Wish there was food available is only complaint
Brad, ca10 night romance trip
Very Good 8.0
Great value
Very nice stay. The location to 5th ave and the beach is excellent. Staff was friendly and helpful. There is no bar or restaurant on site but many are just a minite walk away. The rooftop pool area is nice. Could use a few updatea but really not an issue. Excellent value for the cost.
Curby, ca2 night trip
Exceptional 10.0
So great, I extended my stay 3 times! The deluxe king room is amazing, luxurious and very clean, the rooftop pool is great and the spa is insta-worthy beautiful and so relaxing! But above all, the staff omg are awesome, warm, welcoming and really friendly - I’m travelling alone and Omar befriended me (and every guest), provided excellent tips and advice, booked me on 2 of the best trips I’ve ever done and even took me to the best taco place in Playa, every hotel should have its own Omar! Faultless service, I never write reviews but would highly recommend staying here! Thank you Omar and all the staff at Soul Beach for an amazing 10 days (meant to be 3 lol)
us3 night trip
Good 6.0
Great location & friendly staff. The hotel was clean and comfortable. Unfortunately, it felt like a ghost town. Two of the four floors were closed off and the restaurant and bar were closed. That was kind of disappointing as we choose a place with a bar tor a reason.
us2 night family trip
Poor 2.0
BE WARNED! SCAM! Watch out if you book this property. A shocking disappointment. After pre-booking two rooms a month in advance we arrived after a long day of travel. With zero prior notifications from the hotel, we arrived only to be told that we would not be checked in unless we paid an additional $104 USD PER ROOM on top of the rate we had already pre-paid. Upon further investigation at that moment the rooms were STILL available at the previously booked rate on several popular booking sites for the same and future dates. We even tried to meet half way just to get checked in. Management and front desk staff offered no help resolving the booking issue that was on their end although we had complete reservation and confirmation details outlining the rooms and rates booked online. We spent an hour at the front desk pleading for ANY kind of help or communication to get this dealt with until we were forced to pay in a state of heated exhaustion. My wife and I have been travelling from Canada to different parts of Mexico for many years, including Playa, staying in numerous accommodations and have NEVER been so let down by a hotel and it’s management. There are plenty of similar places to stay to enjoy Playa. Do yourself a favour and choose to stay somewhere else.
James, ca1 night trip
Exceptional 10.0
Nice property
Nice property however they close rooftop pool at 8 pm. Close to the beach. Shower takes a while to get hot, other than that I would stay at this property again
Shawn, us2 night romance trip
Exceptional 10.0
Staff was amazing! Facilities clean and easy access.
us5 night family trip

Soul Beach Boutique Hotel & Spa