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The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

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Rooftop terrace
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Room amenity

Overview of The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5 star property
Adults-only hotel with spa, near Playa del Carmen Main Beach

8.4/10 Very good

1,047 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Lounge area
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Avenida - 1 min drive
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 10 min drive
  • Playacar Golf Club - 14 min drive
  • Xplor Theme Park - 17 min drive
  • Xcaret Eco Theme Park - 20 min drive
  • Ferry to Cozumel - 26 min drive
  • Maroma Beach - 28 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

  • El Muelle - 2 min walk
  • Afrodisiako - 3 min walk
  • Caiman - 3 min walk
  • Renzo - 3 min walk
  • Trattoria Del Centro - 3 min walk

About this property

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive features a rooftop terrace and puts you within a five-minute walk of Playa del Carmen Main Beach. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, facials or body treatments. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. The comfortable beds and helpful staff get great marks from fellow travellers.

All-inclusive

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
On-site PCR COVID-19 testing is available for a USD 115 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Snack bar/deli

What to do

  • Yoga classes
  • Pool table
  • Beach nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Rooftop terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 – On-site buffet restaurant.
Asiatico – On-site fine-dining restaurant. Open selected days.
Cachito – On-site fine-dining restaurant. Open selected days.
Lobby bar – On-site bar. Open daily.
Roof 28 – On-site rooftop bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations are required for on-site testing.

Policies

<p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and cash.</p>

Also known as

The Reef 28 Adults Only
The Reef 28 Adults Only All Suites with optional All Inclusive

Frequently asked questions

Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive offer free cancellation for a full refund?
Yes, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive on 1 March 2023 start from €164, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive and nearby?
On-site recreation at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive also has 2 bars and a sauna, as well as a fitness centre.
Are there restaurants at or near The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there are 3 on-site restaurants. Nearby restaurants include rey david (3-min walk), Quinta De Piedra (3-min walk) and Ah Carbon (3-min walk).
Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive like?
The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. Travellers say that the hotel is in a great location.

Reviews

8.4

Very good

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Cherie, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Honest review
Great location for 5th ave, very cool, trendy hotel with brilliant roof top dj music - if you like house music round the pool this is the place for you, we loved it! We booked all inclusive and the drinks were good but the food options weren’t as good. The Mexican restaurant is a let down, the Italian is ok, they do really try, food is presented really well. Breakfast was good that was probably the best food and there is some nice sushi round the pool. Staff are hit and miss, some round the pool are really friendly and others just try to avoid you, there are lots of people who pay for a day pass to use the pool and party, I got the sense that if you are paying for your drinks the staff are more attentive than if you are an all inclusive customer which isn’t great. Reception staff look like they don’t really want to be there and aren’t that helpful. The restaurant staff were all really good and hard working.
Caroline, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful
It’s exelente people staff and also the food and room very clean I want 2 floor because I want silent room , but overall is plus everything 100 recommended is so much amazing close to everything and the staff and workers is very kind people.
Zehila, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Phe, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cool Hotel
Fabulous hotel with an incredible rooftop and pool. DJ playing music into the night - the vibe was really cool. I would stay here again!
Jason, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Awesome place!
Great location! Great hotel! Great service! Great privacy! Great Rooftop pool! Very clean and rooms are great!
Frederick, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel was amazing and adults only was great. The food could have been a bit better and the gym could use a slight upgrade.
Verified Expedia guest review

8/10 Very good

Really great location for 5th avenue. Didn’t do all inclusive only breakfast and this was perfect for us. As you are so close to 5th avenue there is plenty of choices of food
Verified Expedia guest review

4/10 Fair

Verified Expedia guest review