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All properties in Cancun, Quintana Roo, Mexico

The Grand at Moon Palace - All Inclusive

Cancun beachfront property with golf course and free water park

  • Free full breakfast, free WiFi, and free parking
From
€477

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Ecotours
  • Spa
  • Spa
  • Beach
  • Outdoor Pool
  • Spa
1 / 174Spa
9.0.Superb.
  • Great property, terrific food! Very clean! Incredibly friendly staff and so much to do…

    Feb 14, 2021

  • The Grand at Moon Palace is a magical hotel with the friendliest staff ever! I especially…

    Feb 1, 2021

See all 525 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 1304 guestrooms
  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 11 restaurants and 9 bars/lounges

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Separate bathtub and shower

What’s around

  • On a private beach
  • Costa Occidental de Isla Mujeres National Park - 6 min walk
  • Xoximilco - 2.8 mi / 4.5 km
  • Ventura Park Cancun - 8 mi / 12.8 km
  • Cancun Country Club - 7 mi / 11.2 km
  • Playa Coral - 8.2 mi / 13.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Grand Room Resort View
  • Grand Room Garden View
  • Grand Swim Up Suite
  • Presidential Suite, 2 Bedrooms
  • Family Room, 2 Bedrooms
  • Presidential Suite, 2 Bedrooms
  • Grand Swim Up Suite

Location

  • On a private beach
  • Costa Occidental de Isla Mujeres National Park - 6 min walk
  • Xoximilco - 2.8 mi / 4.5 km

What’s around

Landmarks

  • On a private beach
  • Costa Occidental de Isla Mujeres National Park - 6 min walk
  • Xoximilco - 2.8 mi / 4.5 km
  • Ventura Park Cancun - 8 mi / 12.8 km
  • Cancun Country Club - 7 mi / 11.2 km
  • Playa Coral - 8.2 mi / 13.1 km
  • Delfines Beach - 12.2 mi / 19.6 km
  • El Rey Ruins - 13.5 mi / 21.7 km
  • Aquaworld - 14.6 mi / 23.4 km
  • Dubai Palace Casino - 13.4 mi / 21.5 km
  • Maya Cancun Museum - 13.4 mi / 21.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Size

  • 1,304 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
* See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • Free full breakfast daily
  • 11 restaurants
  • 9 bars/lounges
  • 5 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 32630
  • Conference space size (meters) - 3031
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 9
  • Year Built - 2017
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible meeting spaces/business centre
  • Handrails in hallways
  • Handrails in stairways
  • Braille signage
  • Visual fire alarm

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Things to enjoy

  • Furnished balcony

Freshen up

  • Jetted bathtub
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch Smart TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Not included
  • Airport transfers

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.

Cielito Lindo y Querido - This diner specializes in Mexican cuisine and serves dinner only. Open select days.

Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.

Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.

Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Marina on site
  • Outdoor tennis courts -
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Free water park access

Small print

Also known as

  • Moon Palace Grand All Inclusive Cancun
  • Moon Palace Grand All Inclusive
  • Hotel The Grand at Moon Palace - All Inclusive Cancun
  • Cancun The Grand at Moon Palace - All Inclusive Hotel
  • The Grand at Moon Palace – All Inclusive
  • The Grand at Moon Palace All Inclusive
  • Grand Moon Inclusive Cancun
  • Grand Moon Palace All Inclusive All-inclusive property Cancun
  • The At Moon Inclusive Cancun
  • The Grand at Moon Palace All Inclusive
  • The Grand at Moon Palace - All Inclusive Cancun
  • The Grand at Moon Palace - All Inclusive All-inclusive property
  • Grand Moon Palace All Inclusive Hotel Cancun
  • Grand Moon Palace All Inclusive Hotel
  • Grand Moon Palace All Inclusive Cancun
  • Grand Moon Palace All Inclusive
  • Hotel The Grand at Moon Palace - All Inclusive
  • The Grand at Moon Palace - All Inclusive Cancun

Optional extras

Babysitting/childcare is available for an extra charge

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Grand at Moon Palace - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 9 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Yes, there are 11 onsite restaurants, featuring Mexican cuisine and ocean views. Nearby restaurants include Bugambilias (13-min walk), Momo (13-min walk), and Los De Pescado (5.3 mi).
  • No, this property doesn't have a casino, but Dubai Palace Casino (24-min drive) and Royal Yak Casino and Sports Book (25-min drive) are both nearby.
9.0.Superb.
  • 6.0.Good

    Just Ok....not luxury

    Pushy pushy pushy always trying to sell.... ruined the trip...also good is not so great throughout

    3 night trip, Jan 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything was exquisite! Customer service super excelent!

    Zahily, 4 night family trip, Oct 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    SOOO AMAZING!!!! We went as a family of four and had an amazing time! One of the best resorts we’ve ever stayed in. Amazing service! Our kids did not want to leave. We plan on visiting again in February!

    Trina, 3 night family trip, Oct 9, 2020

    Verified Expedia guest review

  • 2.0.Poor

    awful, we came for a week. during the day of the hurricane ,we waited for the bus to take us to refuges camp a whole day! we missed 3 of our days at the hotel, they made us checked out, and promised for a refund for those days which we never received. all water slide were closed during all our stay, which had nothing to do with the hurricane, it was before hurricane even forecast. pool swim up which we payed extra was dirty and un-swimmable and water were cold. don’t waist your money on this hotel.

    michelle, 5 night family trip, Oct 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    We love Moon Palace Grand! The staff were all very professional. We have nothing to complain about. The room was comfortable, clean, and spacious. There were so many options for food, drinks, and things to do. We wore our masks as all times, but many (probably most) guests did not wear masks, even in closed indoor spaces. All staff wore masks and they gave us hand sanitizer in every store and restaurant. The only thing to note were the racoons. On our second to last night, a group of three raccoons stalked us as we left the main lobby building with red velvet cake. We had to run back to our building. We made it back safely, but it was still scary. At night, you will see bats. We saw plenty of them and we even saw one on the floor of the main lobby building. The other thing to mention was that one staff member kept pressing us to go to a 90 mins Palace Elite session (which ended us being 2 hours). We felt that the presentation was very pushy and we did not even want to go. We felt pressured! Beware of that and simply don't waste your time going. We'll definitely go back to visit soon and tell our family and friends!

    MarcyB, 5 night romance trip, Oct 1, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Amenities, water park, cleanliness, courtesy and hospitality were great . The food was okay but definitely they need to return to open buffets as soon as they can with more options specially for dinner time. Also, the staff has to work on their English at least to an extent that they can use simple words to understand guests! Actually,Raccoons were very annoying to my kids and there has to be a way to get rid of them !

    Hany, 6 night family trip, Aug 30, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Didn't even get there due to COVID. Still no news on changing the booking 2 months after I was supposed to go

    Jukes, 14 night family trip, Jul 23, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Check in was a nightmare! We finally got our room only to get there and find out it hadn’t been cleaned yet so we were placed in a different room. The room wasn’t what we expected so we asked to switch rooms the following night only to get to that room and find out that, that room wasn’t ready either. They made me feel like I was being a bother to them.

    Mario, 7 night trip with friends, Jun 13, 2020

    Verified Expedia guest review

  • 6.0.Good

    We were disappointed given the reviews we read. The service was just okay. We did have a few who went above and beyond for us, but the rest were just okay. The resort was empty given COVID (this was understandable), however none of the pool bars were open which was a huge inconvenience since there wasn’t enough service staff available. The resort is Massive and you have to wait on staff riding golf carts to take you around. The water park was the best feature but under construction. I wish I could write a better review. We won’t be going back unfortunately.

    5 night romance trip, Jun 8, 2020

    Verified Orbitz guest review

  • 8.0.Very Good

    The food and drink quality was excellent. All pool area were very well maintained and staff appropriately. The beach could use some improvement.

    7 night family trip, Mar 12, 2020

    Verified Expedia guest review

See all 525 reviews