Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Ocean Riviera Paradise El Beso - All Inclusive - Adults Only

4.5-star4.5 stars
Carr Fed Chetumal Cancun km 296 Predio, Montecarlos Lt 7, 7-1 Xcalacoco, Playa del Carmen, QROO, 77710, Mexico

Adults-only beachfront property with free water park, near El Camaleon Mayakoba Golf Course
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Overall enjoyed our stay. First the pros: parking onsite was free, they cleaning…Nov 29, 2020
  • Being an All-inclusive you gotta have a realistic expectation of food quality and drink…Oct 20, 2020

Ocean Riviera Paradise El Beso - All Inclusive - Adults Only

from €182
  • Junior Suite El Beso
  • Junior Suite Swim Up
  • Junior Suite Roof Top
  • Junior Suite Beso NRF

What’s around Ocean Riviera Paradise El Beso - All Inclusive - Adults Only

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 31 min walk
  • Punta Esmeralda Beach - 2.6 mi / 4.2 km
  • Playa 88 - 2.9 mi / 4.7 km
  • 28 de Julio Square - 3 mi / 4.8 km
  • Quinta Avenida - 3.8 mi / 6.1 km
  • Mamitas Beach Club - 4.7 mi / 7.6 km
  • Playa del Carmen Main Beach - 4.8 mi / 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

At a glance

Key facts

Size

  • 192 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 10 restaurants
  • 12 bars/lounges
  • 4 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 4
  • Swim-up bar
  • 24-hour fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Basketball on site
  • Bowling alley on site
  • Casino
  • Nightclub
  • Free water park access
  • Tennis on site
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room.

Ocean Riviera Paradise El Beso - All Inclusive - Adults Only’s small print

Also known as

  • Ocean Riviera Paradise El Beso Adults Resort Xcaret
  • Ocean Riviera Paradise El Beso All Inclusive Adults
  • Ocean Riviera Paradise El Beso Adults Only
  • Ocean Riviera Paradise Beso
  • Ocean Riviera Paradise El Beso Adults Resort
  • Ocean Riviera Paradise El Beso All Inclusive Adults Only

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 5:00 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 between bookings.

    The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

    This property accepts credit cards. Cash is not accepted.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: USD 1.40 per accommodation, per night

    The charges below are included in the total price displayed:

    • Christmas Eve gala dinner fee for stays on 24 December
    • New Year's Eve gala dinner fee for stays on 31 December

    Optional extras

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Ocean Riviera Paradise El Beso - All Inclusive - Adults Only

    • Does Ocean Riviera Paradise El Beso - All Inclusive - Adults Only offer free cancellation for a full refund?
      Yes, Ocean Riviera Paradise El Beso - All Inclusive - Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Ocean Riviera Paradise El Beso - All Inclusive - Adults Only?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Ocean Riviera Paradise El Beso - All Inclusive - Adults Only?
      Yes, there's free self parking.
    • Is there a pool at Ocean Riviera Paradise El Beso - All Inclusive - Adults Only?
      Yes, there are 4 outdoor pools. Guests have pool access from 8:00 AM to 5:00 PM.
    • Are pets allowed at Ocean Riviera Paradise El Beso - All Inclusive - Adults Only?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Ocean Riviera Paradise El Beso - All Inclusive - Adults Only?
      You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
    • Are there restaurants at or near Ocean Riviera Paradise El Beso - All Inclusive - Adults Only?
      Yes, there are 10 onsite restaurants. Nearby restaurants include Fonda Argentina (2.7 mi), La Vagabunda (2.7 mi), and El Puerto (3 mi).
    • Is there an onsite casino at Ocean Riviera Paradise El Beso - All Inclusive - Adults Only?
      Yes, the 50 square-foot casino features 2 slot machines and 1 gaming table.

    Recent reviews

    Good 7.8 From 379 reviews

    Very Good 8.0
    Good but could be better
    The facilities are very nice and the place was clean. The rooms are very spacious and there is room service included. We had a hard time to get a towel the first day as we were not informed they close the towel delivery booth at 17:00 and we tried asking for one at the reception but it was impossible to get one. Because of Covid, many of the facilities are closed and after 18:00 all bars, except for the one at the lobby and the bowling alley, are also closed, but they organize events at night until midnight. The food was mainly a disappointment, the only place we had good dinner was the Japanese and for breakfast and lunch, Amaranto. A good part of the beach has been washed out by the hurricane and the beach bar is closed but we were able to get drinks at the restaurant nearby. There is good wi-fi signal around the resort and we also enjoyed playing in the tennis courts.
    Victoria, us2 night trip
    Good 6.0
    We never got the room that we pay for so disappointing and they didn’t accommodate us in a few things my experience could of been so much better
    Vanesss, us4 night trip with friends
    Poor 2.0
    I payed to be in the adult section and was placed in the Daisy side that was with kids and family my entire trip I payed for the swim up pool room I wasn’t accionares either they did not work with me at all I will never recommend this resort to anyone they are stealing your money by not placing you in the correct room I also asked nicely to have the room setup for my fiancé birthday the staff said no.
    Floje, us4 night trip with friends
    Poor 2.0
    This is not an adults only resort. During check-in they don’t provide you with enough information about the meal times and where you are suppose to go. The beach was dirty, and the list can go on. I would not recommend this resort to anybody, there’s so many more that are worth it.
    Cindy, us6 night trip with friends
    Exceptional 10.0
    Second time coming to this resort and second time I have left with nothing but great things to say the staff are excellent and really care about your enjoyment spent the week of the hurricane at this resort They handled everything professionally. I love the endless drinks and this place keeps them coming the karaoke is great as well and the environment they create is awesome
    us5 night trip
    Very Good 8.0
    Nice visit
    We only had a brief stay here but we enjoyed it very much. The resort was clean, staff was friendly and helpful, and food was great.
    us1 night trip
    Poor 2.0
    Beautiful property and grounds. Our room had a leak over toilet and bathtub. Strong smell of mildew. There are Mexican raccoons that roam the grounds, and as guests leave their room service leave plates and Left overs the animals go through it leaving broken dishes everywhere!. And, the raccoons used our hallways as thier bathroon and the hallways were never cleaned or picked up. The cleaning crew would roll their carts right threw the mess! Left room for a hour and my ray bans were stolen. When I reported it they came to my room and pretty much told me it was my fault for not putting them in the safe (agree) but even after telling me there was nothing they could do, they went through my. Room, including our trash, drawers, refrigerator, purse, etc. Why? Like I was lying,? The food and drinks were awful. I see they tried, but it was very sub standard. The majority of the staff were very sweet and kind and just trying to do their job despite such bad management. There are so many beautiful resorts that there is really no need to take the chance here with your vacation.
    Dana, us3 night trip with friends
    Very Good 8.0
    The hotel itself was so beautiful and worth it... however we signed up for Adults only...But it wasn’t. There were different buildings for Adults only or families so that all amenities (restaurants or main pool by the beach) were for everyone.... When we wanted to stay at Adults only hotel, we expect “Adults” only in the hotel. Other than that, it was great.
    Ris, us4 night trip
    Fair 4.0
    The property is magnificent, it’s really beautiful and the breakfast buffet was also a plus. However, upon arrival we were bombarded to sign up for timeshares. There was no clear explanation about the restaurants and their hours nor locations. Reservations were a hassle to make because it had to be done on an app between certain hours , no one told us this until we eventually went to a restaurant to find out the issue . When we call front desk for help they were extremely extremely rude . Can you imagine being on an all inclusive hotel for 3 nights and cannot go to the restaurant for dinner ? Because of bad management and communication to guest and the restaurant employees did nothing to help . Customer service was poor . I hate to be harassed I just want to go on a resort and do my thing and enjoy myself , not every time I turn someone in my face trying to sell me products. We also did a swim up room and was never able to go as it was so dirty and filthy with Oreo wrapper and insects. We did the adult only section and I must say it was cool and fun Rajul the entertainer was fantastic. I enjoyed my trip overall but I will NEVER go back to this property . I understand that we are experiencing a pandemic but there are protocol when dealing with guests.
    Nia, us3 night romance trip
    Exceptional 10.0
    Stay was nice. The COVID dinner restrictions sucked, nothing to really eat after 10pm.
    Priscilla, us5 night trip

    Ocean Riviera Paradise El Beso - All Inclusive - Adults Only