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Hotel Riu Garoé

Photo gallery for Hotel Riu Garoé

Exterior
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Terrace/patio

Overview of Hotel Riu Garoé

Hotel Riu Garoé

4.0 star property
4-star Puerto de la Cruz hotel with full-service spa, connected to a shopping centre

9.4/10 Exceptional

91 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Bathtub
Map
Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400

Room options

About this area

What's nearby

  • On the boardwalk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 25 min drive
  • Tenerife (TFS-Tenerife South) - 66 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • Terraza Del Botanico - 6 min walk
  • Oliva - 6 min walk
  • Delhi Darbar - 6 min walk
  • Da Arianna - 7 min walk
  • Hay Lo Que Hay - 8 min walk

About this property

Hotel Riu Garoé

Hotel Riu Garoé offers an airport shuttle (available 24 hours) for EUR 80.00 per vehicle one-way. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or hydrotherapy. Other highlights at this upmarket hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers like the helpful staff and walkability.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 190 rooms

Arriving/Leaving

  • Check-in time from 2 PM until 11 AM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Children's pool
  • Mini golf
  • Free local shuttle
  • Playground
  • Babysitting (surcharge)

What to do

  • Mini golf
  • Pool table
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scuba-diving nearby

Working away

  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Bike hire
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns

Sleep well

  • Blackout curtains
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Dining

On-site venue – This buffet restaurant serves breakfast and dinner.

Awards and affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

    Wired Internet access is available in public areas for EUR 1 for 15 minutes (rates may vary)

  • Airport shuttle service is offered for an extra charge of EUR 80.00 per vehicle (one-way. Maximum occupancy 7)
  • Safes in guest rooms can be used for EUR 2 per day

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards, debit cards and cash.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p><p>A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.</p> <p>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.</p>

Also known as

Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Riu Garoé offer free cancellation for a full refund?
Yes, Hotel Riu Garoé does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Riu Garoé?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Riu Garoé?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Riu Garoé?
Sorry, neither pets nor service animals are allowed.
Is an airport shuttle service offered by Hotel Riu Garoé?
Yes, an airport shuttle is available. The charge is EUR 80.00 per vehicle one-way.
What are the check-in and check-out times at Hotel Riu Garoé?
You can check in from 2 PM - 11 AM. Check-out time is 11 AM.
Is there an on-site casino at Hotel Riu Garoé?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (15-min drive) is nearby.
What is there to do at Hotel Riu Garoé and nearby?
Practise your swing on the tennis courts. Additional recreation nearby includes casino gaming. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Riu Garoé also has 2 bars and a Turkish bath, as well as a garden.
Are there restaurants at or near Hotel Riu Garoé?
Yes, there are 2 on-site restaurants. Nearby restaurants include Terraza Del Botanico (6-min walk), Oliva (6-min walk) and Delhi Darbar (6-min walk).
Does Hotel Riu Garoé have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hotel Riu Garoé like?
Hotel Riu Garoé is located on the boardwalk, a short 1-minute walk from Orotava Valley and 8 minutes' walk from Botanical Gardens. Travellers say that the area is walkable and good for shopping.

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Joan, 7-night trip
Verified Hotels.com guest review

6/10 Good

Salaheddin, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Tranquil atmosphere away from the hustle of the nearby town , but close enough to it to enjoy
Terence, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Really exceptional, but one deadly flaw
This hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11€/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20€ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.
David, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot. bad points, no wifi in the room and the dinner food quality is good, but still can be improved. overall, i highly recommend this place.
Chenbo, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.
8-night trip with friends
Verified Expedia guest review

10/10 Exceptional

the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/
Liz, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly staff Very clean rooms , newly refurbished Fantastic buffet Didn’t like smoking on balconies or around the pool area
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hotel very good, staff excellent, service excellent, cleanliness excellent, food very good.
9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay
Great hotel, great staff. Appreciated and recommended. Best value for money
yaron, 3-night family trip
Verified Hotels.com guest review