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All properties in Guadalajara, Jalisco, Mexico

Krystal Urban Guadalajara

3.5-star hotel with restaurant, near La Minerva

  • Free WiFi and free parking
From
€36

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Krystal Urban Guadalajara
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  • Hotel Entrance
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1 / 38Hotel Entrance
9.0.Superb.
  • The hotel is clean, they were doing some remodeling to a section so there was a little…

    Feb 19, 2021

  • Hotel was overall very nice and clean.

    Feb 10, 2021

See all 1,141 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 140 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Business center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • Heart of Guadalajara
  • La Minerva - 15 min walk
  • US Consulate General Guadalajara - 19 min walk
  • Expo Guadalajara - 36 min walk
  • Guadalajara Cathedral - 2.4 mi / 3.8 km
  • Guadalajara Country Club - 2.6 mi / 4.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Standard Double Room
  • Junior Suite, 2 Double Beds

Location

  • Heart of Guadalajara
  • La Minerva - 15 min walk
  • US Consulate General Guadalajara - 19 min walk

What’s around

Landmarks

  • Heart of Guadalajara
  • La Minerva - 15 min walk
  • US Consulate General Guadalajara - 19 min walk
  • Expo Guadalajara - 36 min walk
  • Guadalajara Cathedral - 2.4 mi / 3.8 km
  • Guadalajara Country Club - 2.6 mi / 4.1 km
  • Andares Shopping Center - 4.6 mi / 7.4 km
  • Basilica de Zapopan - 4.9 mi / 7.9 km
  • Jalisco Stadium - 5.2 mi / 8.4 km
  • Akron Stadium - 7.8 mi / 12.6 km

Getting around

  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 32 min drive

At a glance

Hotel size

  • This hotel has 140 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service

Things to do

  • 24-hour fitness facilities

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • Terrace

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Telephone accessibility kit

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Krystal Urban Guadalajara Hotel
  • Krystal Urban Guadalajara
  • Krystal Urban Hotel
  • Krystal Urban
  • Krystal Urban Guadalajara Hotel
  • Krystal Urban Guadalajara Guadalajara
  • Krystal Urban Guadalajara Hotel Guadalajara

Optional extras

Early check-in can be arranged for an extra charge of MXN 400 (subject to availability)

Late check-out can be arranged for an extra charge of MXN 500 (subject to availability)

Buffet breakfast is offered for an extra charge of MXN 255 for adults and MXN 155 for children (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Krystal Urban Guadalajara does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:00 AM. There's a charge of MXN 400 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 500 (subject to availability). Contactless check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Casa Tomás (3-min walk), PuercoEspada (3-min walk), and La Dolce Vita (4-min walk).
  • No, this hotel doesn't have a casino, but Majestic Casino (6-min drive) is nearby.
  • Recommended spots to visit include La Minerva (15-min walk) and US Consulate General Guadalajara (1 mi), along with Expo Guadalajara (1.8 mi) and Guadalajara Cathedral (2.4 mi).
9.0.Superb.
  • 4.0.Fair

    Overpriced

    Upper management was not very nice

    Reynaldo, 2 night family trip, Jan 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Getaway

    It was a nice getaway for my nice right before college... she love the location and how convenient it was for restaurants options.

    jaime, 4 night family trip, Jan 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Buen hotel

    El hotel es grande y moderno. Hay áreas cerradas por el tema de la pandemia pero tiene muy buenas medidad de seguridad en ese sentido. Lo único que no me gustó es que el piso de la habitación estaba sucio y en ninguna de las veces que hicieron la limpieza, quitaron las manchas el suelo. El desayuno es muy bueno y el personal sumamente amable.

    Dulce, 3 night trip, Dec 26, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Room was clean and bed comfortable. Just the restaurant food could be improved but due to Covid I guess it is limited service. Will stay again later next year.

    Celia, 1 night business trip, Dec 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Walkable and convenient

    Excellent location and excellent service! This hotel was amazing in general with a great restaurant and room service. Lots of restaurants in less than a 10-minute walk, plus a mall with an excellent movie theater just across the street.

    Carlos, 6 night trip, Dec 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location

    FLAMOUR, 5 night trip with friends, Nov 25, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Falta de limpieza

    En general bien por el precio que se paga, pero el edificio, restaurant y habitación están sucios, sobretodo el tapiz del baño.

    Carlos Arturo, 1 night family trip, Nov 9, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Only the restaurant I did not like. No many choices, and rather expensive compared to the other sites around in the area.

    7 night business trip, Nov 3, 2020

    Verified Orbitz guest review

  • 2.0.Poor

    Es increíble el mal trato que se tuvo, peso un cambio de habitación , tenía dos camas y solo necesitaba una, en ningún hotel te cubran x cambiar de habitación y quedo la persona de recepción me cobro $200 pesos, a parte de un trato patético, la habitación sucia y sin toallas, y un ruido insoportable, deleznable este hotel.. gracias por nada y por no resolverme nada

    Juan Flores, 1 night trip, Nov 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect place to stay.

    It a very cozy and modern hotel. Staff is very respnsive and very professional. One elevator didn´t work but they fix it in the same day.

    Jose Luis, 3 night trip, Nov 1, 2020

    Verified Hotels.com guest review

See all 1,141 reviews