Hotel Elegant Lux

Photo gallery for Hotel Elegant Lux

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Indoor spa tub
Outdoor spa tub
Indoor spa tub
Deluxe Apartment, 1 Bedroom | Living area | LCD TV, DVD player

Overview of Hotel Elegant Lux

Hotel Elegant Lux

4.0 star property
Bansko ski hotel with spa and free ski shuttle

8.2/10 Very good

29 verified guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
3, Polezhan St, Bansko, 2770
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free ski shuttle
  • Free casino shuttle
  • Ski storage
  • Ski passes
  • Health club
  • Sauna
  • Steam room
  • Pool bar
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Kitchen
  • Connecting/adjoining rooms available
  • Separate sitting area

Choose dates to view prices

About this area

Getting around

  • Sofia (SOF) - 123 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free casino shuttle
  • Free ski shuttle

About this property

Hotel Elegant Lux

4-star family-friendly hotel in the mountains, rejuvenated in 2017
Consider a stay at Hotel Elegant Lux and take advantage of free continental breakfast, a round-trip airport shuttle and a poolside bar. Hit the slopes at this hotel, offering a free ski shuttle, ski passes and ski storage. Treat yourself to a deep-tissue massage, a body treatment or a body wrap at the on-site spa. Enjoy international cuisine, garden views, and brunch at the two on-site restaurants. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool
  • Free self-parking
  • A free casino shuttle, bike hire and an area shuttle
  • An area shuttle, barbecues and newspapers in the lobby
  • Guest reviews give good marks for the walkable location
Room features
All guest rooms at Hotel Elegant Lux offer comforts, such as 24-hour room service and separate sitting areas, in addition to amenities, such as complimentary wireless Internet access and dressing gowns.
Other amenities include:
  • Free toiletries and hairdryers
  • LCD TVs with satellite channels and DVD players
  • Separate sitting areas, kitchens and fridges


Bulgarian, English, German, Greek, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 47 rooms
  • Arranged over 5 floors


  • Check-in time starts at 2:00 PM
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*


  • Pets allowed (dogs only, 1 per room, up to 18 lbs)*
  • Specific rooms only, restrictions apply*
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking


  • Airport shuttle (available 24 hours)*


  • Area shuttle*
  • Free ski shuttle
  • Free casino shuttle

Property amenities

Food and drink

  • Free continental breakfast each morning
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Free ski shuttle
  • Ski passes
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Hot springs nearby

Working away

  • Business centre
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Ski storage


  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Grab bar near toilet
  • Bathroom emergency pull cord


  • Bulgarian
  • English
  • German
  • Greek
  • Russian


  • Free ski shuttle
  • Ski passes
  • Ski storage
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowmobiling nearby

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Dressing gowns and slippers
  • Iron/ironing board (on request)

What to enjoy

  • In-room massage
  • Individually furnished
  • Separate sitting area

Freshen up

  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Microwave (on request)
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils


  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.


On-site venue – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
On-site venue No. 2 – This restaurant specialises in Regional cuisine and serves breakfast, brunch, lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 100.00 per vehicle (one-way)
  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of EUR 50 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge


  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 9 PM
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Individually wrapped food options are available for breakfast and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Hotel Elegant Lux Bansko
Hotel Elegant Lux
Elegant Lux Bansko
Elegant Lux
Hotel Elegant Lux Hotel
Hotel Elegant Lux Bansko
Hotel Elegant Lux Hotel Bansko

Frequently asked questions

Does Hotel Elegant Lux offer free cancellation for a full refund?
Yes, Hotel Elegant Lux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Elegant Lux?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Elegant Lux?
Yes, there's an indoor pool. Guests have pool access from 9 AM to 9 PM.
Are pets allowed at Hotel Elegant Lux?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 18 lbs per pet. There's a charge of EUR 10 per pet, per day. Food and water bowls are available.
Is parking offered on site at Hotel Elegant Lux?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Elegant Lux?
Yes, an airport shuttle is available. The charge is EUR 100.00 per vehicle one-way.
What are the check-in and check-out times at Hotel Elegant Lux?
You can check in starting at 2:00 PM. Check-out time is noon. Late check-out is available for a charge of EUR 50 (subject to availability). Express check-in and check-out are available.
What is there to do at Hotel Elegant Lux and nearby?
During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for hiking and mountain biking. Additional recreation nearby includes hot springs, ecotours and segway hire. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel Elegant Lux also has a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Hotel Elegant Lux?
Yes, there are 2 on-site restaurants, featuring international cuisine and garden views. Nearby restaurants include Veselo Selo Bansko (4-min walk), Ginger (4-min walk) and Victoria (5-min walk).
Does Hotel Elegant Lux have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes cookware, a fridge and a microwave.
What's the area around Hotel Elegant Lux like?
Hotel Elegant Lux is located a short 6-minute walk from Bansko Ski Resort. Travellers say that the area is walkable and ideal for skiing.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



8/10 Very good

Domenico, 7-night trip with friends
Verified guest review

8/10 Very good

Nice and cheap
The hotel is ok, the rooms are nice and big The spa is cold, the pool, the jacuzzi, and the also the sauna 😩 The breakfast is ok and the staff are kind
david, 4-night family trip
Verified guest review

2/10 Poor

Cheap not cheerful
I was downgraded to another hotel with no explanation. The room was old, worn out. Some sockets blow the fuses when used, bathroom door didn’t shut, shower leaked, no kettle and breakfast was terrible.
3-night family trip
Verified guest review

10/10 Exceptional

Everything was fine. friendly hotel. Close to the ski slopes and near the town.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Bansko at its best!
We had an amazing stay at Elegant Lux and in Bansko! We celebrated New Year in the restaurant and really enjoyed the evening, the food, the music and the New Year’s program. We love Bansko and have been already a couple of times in this hotel and will definitely Come back again as we like it a lot here. The food at breakfast and dinner is very delicious and tasty, the spa has everything that you need to relax after a day of skiing, the massages are a must try, the apartment is massive and very warm and the staff are welcoming and making you feel as you are at home. The location is 5 minutes walk to the ski lift with ski and boots, but they also have a free bus ride to the gondola station. The hotel is very central but yet quiet so that you can enjoy your holiday to the fullest.
Viktor, 2-night family trip
Verified guest review

2/10 Poor

The hotel was closed and tried to kick us out telling us that we need to cancel our family holidays via It was rude and unpleasant!
5-night family trip
Verified guest review

8/10 Very good

Vladimir, 3-night family trip
Verified guest review

8/10 Very good

Staff friendly. Room was in practice a suite. The greatest and pleasurable surprise was the spa with pool, 2 sauna rooms, steam room and jacuzzi, all at no extra charge for use by hotel guests. A very pleasant amenity to use at the end of a day's skiing. We also appreciated that the kitchen could still provide supper when we arrived just after 11 pm
5-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing..very good service. מדהים עבור שומרי שבתות ומסורת
Tom Yaakov, 8-night trip with friends
Verified guest review

8/10 Very good

Fun vacation
We were few friends that came for a ski vacation. The hotel was perfect for us, the location, the room, it was comfort and clean and we had a great time
iris, 6-night trip with friends
Verified guest review