This is a condo rental, not a hotel. There is no front desk, and there is no staff. The instructions from Orbitz said to call ahead to arrange to be let in. I phoned a week in advance. The man who answered the phone was surprised, and told me that he did not deal with the apartments and had no idea how I got his number, however, he did know the person I should contact, gave me his number, and advised that I wait until 48 hours prior to arrival before calling, because of change in available rooms with time. I spoke to the person he referred me to, and he agreed to meet me at the apartment when we arrived. When we met, he admitted that he had no record of my rental, and had not been paid by Orbitz. A quick call to customer service at Orbitz verified that the rental had been scheduled and paid. The local rental agent was very nice, and upgraded us to a two bedroom, stating that he did not feel right turning us away, though he continued to insist that he had no record of our reservation and had not been paid. He told us that he might need to move us to another location at some point to make room for other guests. Later, he admitted that a change in their calendar had erased the record of my reservation.
The apartments were okay, nothing exceptional by US standards, though perhaps a bit more attractive by UK standards. The building was not very nice. The noise of the trains was a bother. I would not stay there again.