Hotel Santa Rosa

Photo gallery for Hotel Santa Rosa

Primary image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Balcony

Overview of Hotel Santa Rosa

Hotel Santa Rosa

3.5 star property
3.5-star hotel in Valle de Bravo with spa and outdoor pool

7.4/10 Good

276 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Lounge area
  • Spa
Map
Carretera a Toluca-Saucos # 9, Valle de Bravo, MEX, 51200
Main amenities
  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Garden
For families
  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Cable TV service
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 57 min drive

About this property

Hotel Santa Rosa

When visiting Valle de Bravo, Hotel Santa Rosa is a great choice to consider. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, reflexology or manicures and pedicures. An outdoor pool, a terrace and a garden are other highlights. Fellow travellers like the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • On-site parking only available on request
  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant

Services

  • 24-hour front desk
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer (on request)
  • Towels

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Day. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including reflexology.

The spa is open daily.

Dining

On-site venue – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Credit card charges are subject to an extra charge of 3 per cent

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests must contact this property in advance to reserve on-site parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have lifts.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Santa Rosa Valle de Bravo
Santa Rosa Valle de Bravo
Hotel Santa Rosa Hotel
Hotel Santa Rosa Valle de Bravo
Hotel Santa Rosa Hotel Valle de Bravo

Frequently asked questions

Overall score and ratings

7.4

Good

7.9/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.3/10

Property conditions & facilities

7.8/10

Eco-friendliness

4/10 Fair

No regresaría
La vista y los clamatos 10/10. El servicio fue muy muy lento en todo. La comida, los drinks, todo fue muy lento. Nos llego tarde los del spa y tuvimos que cancelar.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente service ; amazing view
JOEL, 1-night trip
Verified Expedia guest review

2/10 Poor

When I arrived at the property they told me there was not any reservations for me , that they are having problems with Expedia because they have no rooms available and Expedia continues selling reservations. But I think the hotel sold my reservation because everything was going well ., I call the hotel when I was in my way to tell them I was 30 minutes late and they told me it was fine but when I got the hotel everything change in a bad way, the lady that was in reception was acting weird she didn’t allowed other receptionist to find any information about my reservation, she just told him no to find anything that the hotel was full. That was a terrible experience.
Maria, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Gerardo, 2-night trip
Verified Hotels.com guest review

6/10 Good

Basic property, nice view.
Rodrigo, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

Evitarlo, mala calidad a un precio exagerado
El Hotel estaba muy sucio, no limpiaron la regadera de el huésped anterior, no había papel de baño, las toallas estaban sucias, no había toallas de mano y tampoco para el piso. Las almohadas además de sucias estaban viejas. La puerta del cuarto no cerraban correctamente.
Eduardo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jaime, 1-night trip
Verified Hotels.com guest review

4/10 Fair

3-night trip
Verified Expedia guest review

4/10 Fair

Nice location, uncomfortable and not soundproof
The rooms are not sound proof at all, it was impossible to sleep. I could hear everything from the other rooms, and all the cars from the street. The pipes and drains are exposed in bathroom ceiling so you can hear water coming down all the time.
José Miguel, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The views of the lake were spectacular
1-night romance trip
Verified Expedia guest review