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All properties in Cozumel, Quintana Roo, Mexico

Grand Park Royal Cozumel - All Inclusive

All-inclusive Cozumel property with 3 outdoor pools, connected to a shopping center

  • Free WiFi in lobby and free parking
From
€147

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  • Infinity Pool
  • Infinity Pool
  • Beach
  • Beach
  • Infinity Pool
Infinity Pool. Image 1 of 117.
1 / 117Infinity Pool
Carretera a Chankanaab Km. 3.5, Cozumel, 77600, QROO, Mexico
7.8.Good.
  • Many things not functioning as they should, only 1 of 3 elevators, 3 of 9 ice machines…

    Sep 7, 2021

  • Only one elevator was working, most of the ice machines not working and no sign on them.…

    Sep 5, 2021

See all 834 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Shopping
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 342 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 beach bars
  • 3 outdoor pools and 2 spa tubs
  • Free children's club

Feel at home

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • On the beach
  • Arrecifes de Cozumel National Park - 5 min walk
  • Playa Caletita - 9 min walk
  • Cha'an Ka'an Observatory of Cozumel - 10 min walk
  • Stingray Beach - 15 min walk
  • Palacio Municipal - 36 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Nature View
  • Deluxe Ocean View
  • Family Suite
  • Super Saver Non Refundable

Location

Carretera a Chankanaab Km. 3.5, Cozumel, 77600, QROO, Mexico
  • On the beach
  • Arrecifes de Cozumel National Park - 5 min walk
  • Playa Caletita - 9 min walk

What’s around

Landmarks

  • On the beach
  • Arrecifes de Cozumel National Park - 5 min walk
  • Playa Caletita - 9 min walk
  • Cha'an Ka'an Observatory of Cozumel - 10 min walk
  • Stingray Beach - 15 min walk
  • Palacio Municipal - 36 min walk
  • Plaza Punta Langosta - 40 min walk
  • Punta Langosta Pier - 41 min walk
  • Punta Morena - 41 min walk
  • Rafael E Melgar Statue - 42 min walk
  • Museo de la Isla de Cozumel - 2.4 mi / 3.8 km

Getting around

  • Cozumel Intl. Airport (CZM) - 14 min drive

At a glance

Size

  • 342 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 4 restaurants
  • 4 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Number of spa tubs - 2
  • Snorkeling on site
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 3206
  • Conference space size (meters) - 298
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Year Built - 1980
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 40-inch LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
  • All à la carte meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities

Not included
  • Surcharge for premium or imported alcoholic beverages

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

Dining

La Veranda /Ultra Casual - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Caribeno / Casual - Overlooking the ocean, this restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open daily.

El Italiano / Casual - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

El Mexicano / Casual - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Cafe Sole, Coffee House - Onsite coffee shop. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Sanitation services: USD 1.5 per night

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • The fitness facility is accessible for an extra charge
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site antigen/rapid COVID-19 testing is available for a USD 20 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Grand Park Royal Cozumel All Inclusive
  • Grand Park Royal Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive All-inclusive property
  • Grand Park Royal Cozumel - All Inclusive Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive All-inclusive property
  • Grand Park Royal
  • Grand Park Royal Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury Cozumel All Inclusive
  • Grand Park Royal Luxury All Inclusive
  • Park Royal Cozumel Inclusive

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Grand Park Royal Cozumel - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, there are 4 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include Kondesa Resturante (2.4 mi), Pepe's Grill (2.4 mi), and Costa Brava (2.5 mi).
  • Have fun with onsite activities like snorkeling, volleyball, and beach yoga. Additional recreation nearby includes casino gaming. Enjoy a relaxing soak in one of the 2 spa tubs and an invigorating swim in one of the 3 outdoor swimming pools. Grand Park Royal Cozumel - All Inclusive also has 2 poolside bars, 2 beach bars, and a fitness center, as well as spa services and a garden.
7.8.Good.
  • 6.0.Good

    Not what I was expecting.

    We started off the trip with not being able to check in to a room until 2.5 hours after our check in time. Once we got to the room, we found the AC was not working and was dripping from the ceiling, fridge not stocked and standing water on the bathroom floor, as well as a broken phone in room. We were unable to call front desk so I had to go back up there to tell them the issues. They would not let us switch rooms. It took until mid day the next day to get things resolved. Overall service was iffy. Room service took 1.5 hours and when you call for towels they may or may not bring them. Food was ok. Location to town was nice for eating out and shopping with a short taxi ride.

    Julia, 5 night trip, Jul 8, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Not worth the money.

    Room was really warm - unable to sleep due to the heat. Upon checking out the staff was really rude. Totally different than checking in. I guess they are finished with you by then. Our flight was at 5 and we were told we could not leave our luggage until leaving for the airport. He was really ugly about it.

    holly, 4 night family trip, Jul 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great time

    We had a great time. Several poops to spread out and use. The food was very good with limited menu. Staff was very helpful based on our situation.

    Barry, 2 night trip, Jun 23, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Grand Royal Park stay

    The hotel is beautiful! The pools are amazing, especially the two by the beach. I thought the food was very good and there was plenty to choose from. The one only complains that I had was that the beds were extremely hard and uncomfortable. Also, room service was spotty. The first night we ordered room service it was great and came within 30 minutes. The next night we ordered it never came at all. Overall this is a great all inclusive resort for the price.

    Shawn, 2 night trip, Jun 23, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    I guess it is Covid-19 but the staff was limited, food was not good. Bar constantly ran out of cups and ice.

    7 night trip with friends, Jun 12, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Food was awful. Rooms small and cold.

    7 night trip with friends, Jun 12, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The Grand Park Royal was a beautiful. The staff out front were amazing. I loved the pools and atmosphere. I was not pleased with the room service staff. When speaking over the phone they were very rude to us and I am not sure why? One of our meals came an hour and a half late. By that time I had given up and went to sleep. I also wish they had a less rocky beach. We paid for all inclusive but ended up spending more money to go to a beach club down the road that had sandy beaches.

    7 night family trip, Jun 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We couldn't get the room cool. Other than that it was great .

    7 night romance trip, Jun 11, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    The property had very few restaurants for the population with limited seating and limited menu. The wait staff used a shared approach which caused a problem because when everyone is responsible, no one is, and we frequently had to wait and complain to get basic assistance for drinks or silverware. There are only about 20 chairs and 10 umbrellas on the tiny, hand made, rough, Sand beach for like a 600 room hotel. Not what we would expect for the price paid. If you want good food and drinks this is not the place for you. Don’t go there with high food and drinks expectations and you won’t be highly disappointed. The best part of the hotel is the snorkeling at the beach. You can see more fish there then in a snorkeling trip on a boat. The whole time I was at the hotel I felt like I missed the opportunity to stay in a better hotel. It’s not a bad hotel, just not worth the price paid. I will try the other hotels on the island before I came back to this one.

    6 night family trip, Jun 5, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Overall we were happy with the hotel and stay. The cons: the beds were really old and the ice machines didn’t work, and ice was shipped every morning only to run out by the evening. As well as having a possible money exchange onsite could be helpful because there was only one available atm at the location and it was broken most of the time. The staff was great and friendly. The food was okay but could use improvement. Great pools and very relaxing setting with the jungle surrounding.

    4 night romance trip, Jun 5, 2021

    Verified Expedia guest review

See all 834 reviews