The New Hotel Kumamoto

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Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Overview of The New Hotel Kumamoto

The New Hotel Kumamoto

3.5 star property
3.5-star hotel with restaurant, near Kumamoto Castle

8.4/10 Very good

579 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
  • Restaurant
1-13-1 Kasuga, Kumamoto, Kumamoto-ken, 860-0047
Main amenities
  • Housekeeping (on request)
  • Restaurants
  • Breakfast available
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Luggage storage
  • Ballroom
For families
  • Fridge
  • Private bathroom
  • Laundry facilities
  • Lift
  • Flat-screen TV
  • Off-site parking available
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Nishi Ward
  • Kumamoto Castle - 36 min walk
  • Kumamoto Shintoshin Plaza - 1 min drive
  • Amu Plaza Kumamoto - 1 min drive
  • Kumamoto-jo Hall - 6 min drive
  • Kumamoto City Hall - 3 min drive
  • Kengun Shrine - 7 min drive
  • Kumamoto Zoo and Botanical Garden - 8 min drive
  • Suizenji Ezuko Park - 9 min drive
  • Aeon Mall Kumamoto Clair - 9 min drive
  • Grandmesse Kumamoto - 27 min drive

Getting around

  • Kumamoto (KMJ) - 22 min drive
  • Kumamoto Station - 2 min walk
  • Kumamoto Minami Station - 3 min drive
  • Fujisakigumae station - 3 min drive

About this property

The New Hotel Kumamoto

The New Hotel Kumamoto puts you a short five-minute drive from Kumamoto Castle. For a bite to eat, guests can visit Fontana, which serves breakfast, lunch and dinner. The helpful staff and breakfast get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 123 rooms


  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • No on-site parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Coffee/tea in a common area
  • Free daily reception

Working away

  • Meeting rooms


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage


  • Safe-deposit box at front desk


  • Lift
  • Grab bar near toilet

Languages spoken

  • Chinese (Mandarin)
  • English
  • Japanese

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning and heating
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge


  • Housekeeping (on request)

Special features


Fontana – This buffet restaurant serves breakfast, lunch and dinner.
LOBBY BAR ANDO – This restaurant serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of JPY 2420 for adults and JPY 1210 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for JPY 3630 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.


The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.

This property accepts credit cards and cash.

Also known as

Hotel New Otani Kumamoto
New Otani Kumamoto
New Hotel Kumamoto
New Kumamoto
The New Hotel Kumamoto Hotel
The New Hotel Kumamoto Kumamoto
The New Hotel Kumamoto Hotel Kumamoto

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Friendly staff, and I got a corner room that has extra space! Bed and pillows are comfortable. Close to station, convenient!
Yi-Jei, 3-night trip
Verified guest review

8/10 Very good

1-night trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

John Michael, 1-night business trip
Verified guest review

10/10 Exceptional

Facilities were clean, and conveniently located next to train station.
Barbara, 2-night romance trip
Verified Travelocity guest review

8/10 Very good

Jeremy, 1-night trip
Verified guest review

6/10 Good

Unfriendly hotel
Unfriendly girl receptionist
Man Fung Mathis, 1-night family trip
Verified guest review

10/10 Exceptional

Very comfortable hotel right beside Kumamoto JR Station. Although approx 1km from city centre, transport options were very easy. Staff were very friendly and helpful. Enjoyed the hotel breakfast.
Stewart, 3-night family trip
Verified guest review

10/10 Exceptional

They had supplied a few drinks inside the room refrigerator, however, the explanation on the sheet written in ENGLISH is totally incorrect. Basically says the drinks in the fridge are already paid for, which wasn't the case, but the ENGLISH was written that way. I think it's an embarrassment to the hotel. They should just say drinks are not included with the room rate.
2-night romance trip
Verified Expedia guest review