Tzam Poc Resort

Photo gallery for Tzam Poc Resort

Primary image
Outdoor pool, pool umbrellas
Luxury Room, 1 King Bed, Non Smoking, Lake View | Terrace/patio
Terrace/patio
Romantic Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Overview of Tzam Poc Resort

Tzam Poc Resort

3.0 star property
3-star hotel in Santa Catarina Palopo with outdoor pool and restaurant

8.2/10 Very good

33 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Bar
Map
Via Rural Santa Catarina Km. 6.5, Santa Catarina Palopo, Santa Catarina Palopo, 07010
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Sauna
  • Spa tub
  • Pool bar
  • Airport shuttle
  • Area shuttle
  • Beach shuttle
  • Theme park shuttle
  • Terrace
  • Coffee/tea in a common area
For families
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
  • Terrace

Choose dates to view prices

About this area

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 111 min drive
  • Quetzaltenango (AAZ-Los Altos) - 148 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Tzam Poc Resort

3-star hotel
You can look forward to free full breakfast, a round-trip airport shuttle and a poolside bar at Tzam Poc Resort. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a terrace and a garden.
You'll also find perks such as:
  • An outdoor pool with pool umbrellas
  • Free self-parking, valet parking and extended parking
  • An area shuttle, multilingual staff and coffee/tea in the lobby
  • Tour/ticket information and a porter/bellboy
  • Guest reviews give good marks for the breakfast, pool and helpful staff
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 46-inch flat-screen TVs with cable channels

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 6 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 5 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Free on-site extended parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*
  • Beach shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children stay free

What to do

  • Beach shuttle (surcharge)
  • Skydiving nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Pool umbrellas

Facilities

  • Built in 1995
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • An outdoor pool
  • Hot tub
  • Sauna

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • 46-inch flat-screen TV
  • Cable TV channels

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer

More

  • Daily housekeeping
  • Local maps

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 55 per person
  • Local area shuttle, beach shuttle and theme park shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for USD 60.0 per night
  • Airport shuttle service for children costs USD 45

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

This property accepts credit cards and cash.

Also known as

Tzam Poc Resort Panajachel
Tzam Poc Resort
Tzam Poc Panajachel
Tzam Poc
Tzam Poc Resort Hotel
Tzam Poc Resort Santa Catarina Palopo
Tzam Poc Resort Hotel Santa Catarina Palopo

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Tzam Poc Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Tzam Poc Resort?
As of 1 October 2022, prices found for a 1-night stay for 2 adults at Tzam Poc Resort on 10 October 2022 start from €211, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Tzam Poc Resort?
Yes, there's an outdoor pool.
Are pets allowed at Tzam Poc Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Tzam Poc Resort?
Yes, there's free self, valet and extended parking.
Is an airport shuttle service offered by Tzam Poc Resort?
Yes, an airport shuttle is available. The charge is USD 55 per person.
What are the check-in and check-out times at Tzam Poc Resort?
You can check in from 2:00 PM - midnight. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Tzam Poc Resort and nearby?
Have fun during the warmer months with activities nearby such as skydiving. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Tzam Poc Resort also has a sauna and a picnic area, as well as a garden.
Are there restaurants at or near Tzam Poc Resort?
Yes, there's an on-site restaurant. The dining venue will be unavailable from 1 July 2021 to 1 September 2022 (dates subject to change). Nearby restaurants include Café TUK (14-min walk), Rincón del chef (2.6 mi) and Crossroads Café (3.2 mi).
What's the area around Tzam Poc Resort like?
Tzam Poc Resort is a short 1-minute walk from Multiple Use Area Lake Atitlan Basin and 13 minutes' walk from Pintando Santa Catarina Palopó.

Overall score and ratings

8.2

Very good

8.2/10

Cleanliness

8.8/10

Staff & service

6.9/10

Amenities

8.0/10

Property conditions & facilities

2/10 Poor

Andres, 1-night trip
Verified Expedia guest review

10/10 Exceptional

El mejor servicio, siempre estuvieron atentos a nosotros y tienen de las mejores vistas hacia el lago.
1-night family trip
Verified Expedia guest review

4/10 Fair

The property is very inaccessible , and the entrance is very dangerous .my car almost didnt made up the ramp.
3-night romance trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Orbitz guest review

10/10 Exceptional

The property was absolutely amazing. Love every little corner. The views, the pool, the staff was wonderful. The only thing that I would have to say I need was a better WiFi. My room had no WiFi and I had to step out to actually use WiFi. But other than that I was overwhelmed with the beauty of the place.
1-night trip
Verified Travelocity guest review

8/10 Very good

Good view to the lake, but one wrong thing it’s how get the resort big hill, yo got have a 4x4 truck to get the hotel, no WiFi en the hotel
1-night family trip
Verified Expedia guest review

8/10 Very good

The staff at this property were amazing! When our taxi driver didn't show up on time to take us to the airport on the day we had to leave, the owner went out of his way to contact the father of one of his staff members to take us to the airport so we didn't miss our flight. Talk about going above and beyond! The breakfast every morning were amazing. everything that we ordered from the kitchen was delicious. we enjoyed the infinity pool and the hot tub, now only if we could have gotten some better weather to see the volcanoes more clearly. The rooms are not brand new but are nice and clean, the staff is top notch and make you feel like family. Would stay there again.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

My fiance and I had a fantastic stay at Tzam Poc Resort and highly recommend it. The staff is outstanding and the amenities are superb — the infinity pool, the hot tub, the wood-burning sauna/steam room, the view from our private deck, a candle-lit dinner on our private deck overlooking the lake and volcanos, and beautiful breakfasts each morning on the glorious patio — we thoroughly enjoyed our stay. Our concierge, Darwin, is incredibly accommodating — running up the stairs to our balcony to serve us cold cervesa upon our arrival to booking a private tour of the lake — he made sure every part of our stay was to our liking. The only negative comment we could make is the water pressure in the shower and lukewarm temperature could definitely improve.
3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Possibly the best hotel I have ever been to in my whole life
Kamilah, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Stunning views & great service
Tzampoc Resort has one of the best views of one of the most amazing places in the world! Its infinite pool gives you the chance to feel you are swimming into Atitlán lake from the heights and touch the three volcanoes surrounding the lake. With a resident Chef, food lives up to anyone`s expectations. Staff is helpful and polite. Accommodation spaces are clean and comfortable with a superb view and tasteful decoration. If you drive yourself there, just be aware that the entrance is just for the brave... better call the Manager and have one of the staff drive your car up the steep ramp!
Lesther, 1-night romance trip
Verified Hotels.com guest review