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1 room, 2 adults

Hyatt Ziva Cancun All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Rollaway/extra beds (free)
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500, Mexico

4.5-star beachfront hotel with spa, near Cancun Convention Center
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Rollaway/extra beds (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • The resort is very nice and upscale. Lots of amenities I was very pleased with the…Dec 24, 2020
  • Beautiful property! We stood in the Turquoize adult only only tower for our honeymoon,…Nov 19, 2020

Hyatt Ziva Cancun All Inclusive

from €340
  • Ocean Front Pyramid Suite (with Sofa Bed)
  • Dolphin View Master King (with Sofa Bed)
  • Resort View Double
  • Turquoize Sky Ocean Front Master King
  • Turquoize Sky Ocean Front Master Double
  • Swim Up King (with Sofa Bed)
  • Swim Up Double
  • King (with Sofa Bed)
  • Double
  • Turquoize Sky Swim Up Ocean Front Master Double
  • Club Ocean Front Double
  • Turquoize Sky Swim Up Ocean Front Master King
  • Dolphin View Master Double
  • Ocean Front King (with Sofa Bed)
  • Ocean Front Double
  • Club Ocean Front Corner Suite
  • Turquoize Ocean Front Master King
  • Turquoize Ocean Front Master Double
  • Ocean View King (with Sofa Bed)
  • Ocean View Double
  • Resort View King (with Sofa Bed)
  • Club Ocean Front King

What’s around Hyatt Ziva Cancun All Inclusive

Landmarks

  • In Zona Hotelera
  • Cancun Convention Center - 6 min walk
  • Tortuga Beach - 40 min walk
  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Chac Mool Beach - 10 min walk
  • Cancun Golf Club at Pok Ta Pok - 32 min walk
  • Delphinus Dreams - 1 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 547 rooms

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

Offsite

  • Area shuttle*

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • 8 restaurants
  • 8 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Playground on site
  • Snorkeling on site
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
Facilities
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Espresso maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Hyatt Ziva Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Hyatt Ziva Cancun All Inclusive’s small print

Also known as

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun Inclusive
  • Hyatt Ziva Cancun All Inclusive Hotel
  • Hyatt Ziva Cancun All Inclusive Cancun
  • Hyatt Ziva Cancun All Inclusive Hotel Cancun
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for dinner and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hyatt Ziva Cancun All Inclusive

  • Does Hyatt Ziva Cancun All Inclusive offer free cancellation for a full refund?
    Yes, Hyatt Ziva Cancun All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hyatt Ziva Cancun All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hyatt Ziva Cancun All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Hyatt Ziva Cancun All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Hyatt Ziva Cancun All Inclusive?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Hyatt Ziva Cancun All Inclusive?
    You can check in from 3 PM - 3 PM. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Hyatt Ziva Cancun All Inclusive?
    Yes, there are 8 onsite restaurants, featuring Asian cuisine. Nearby restaurants include Mocambo (6-min walk), Chuchito Perez (8-min walk), and Mextreme (9-min walk).
  • Is there an onsite casino at Hyatt Ziva Cancun All Inclusive?
    No, this hotel doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.

Recent reviews

Superb 9.2 From 2,144 reviews

Exceptional 10.0
You want to be treated like prince or a princess, stay at Hyatt Ziva Cancun! From the moment we checked in, we were family to the staff! Best hospitality and customer service ever. We will definitely be going back!!
Debbie, us6 night family trip
Poor 2.0
Nothing, didn’t like the hotel at all. There’s nothing to do and the staff isn’t polite at all
us5 night business trip
Very Good 8.0
Happy overall except one issue
I accidentally marked the default traveling with 2 guests rather that just myself. This mistake cost me $150 for 2 nights in which the hotel or hotels.com wouldn’t give back to me. That’s my only complaint for the week. Sucks but guess I’ll learn my lesson.
Ryan, us2 night trip with friends
Very Good 8.0
They did a good job with Covid precautions. Room service was great as the resort was low capacity due to Covid. The cleaning staff seemed to be more friendly in past visits. The beds are hard and after a long day it’s hard to get comfy. At check in we requested to be in a particular area, but they were unable to meet the request, instead we were in a different area of the resort we didn’t like as much as past 3 visits. Overall..some areas for improvement but we really like this resort.
P&BDavis, us4 night family trip
Fair 4.0
The resort was clean and has very nice views. The big beach was peaceful. The staff was friendly, but as a whole Not worth the price we paid. The food was not good, was very subpar. Fruit was often not ripe and food lacked attention, especially for a resort of its so called caliber. Even the cereal they served in little boxes were stale. We went there for our honeymoon, and even told multiple staff members. The resort allegedly gives honeymooners a free bottle of champagne and chocolate covered strawberries. We did not receive that. Even during our stay people got complimentary services for their birthdays. A couple also go a free special dinner their anniversary during our stay (saw on Facebook). Very unfortunate that we had this experience with the resort for our honeymoon. Especially for the amount of money we paid for our stay.
Zach, us10 night romance trip
Good 6.0
No internet in room. Spotty internet in other areas. Property is
us4 night trip
Exceptional 10.0
This was our first all inclusive resort experience. We stayed in the Turquoise tower. The rooms are clean and comfortable. The included butler service is phenomenal. We had 4 pools and 2 separate beaches to relax at. Everyone was very friendly and accommodating.
Lily, us4 night family trip
Exceptional 10.0
I greatly enjoyed my stay at Hyatt Ziva. During the pandemic there are fewer visitors so everyone gets personal attention from staff. I especially liked Aquastrong classes with our trainer Roberto. My most memorable dining experience was at la Bastille, french restaurant. Daily breakfast was enlightened by Marcelo our server. All staff were friendly. Pools and the property were beautiful, well maintained. The best surprise was the presence of dolphins on the property. It was a blast to have an opportunity to swim with dolphins!
Irina, us7 night trip
Exceptional 10.0
Service, room, pools, beach, food & drinks were all
us7 night trip
Exceptional 10.0
Very clean, food was great, service was amazing. The staff of the bar by the beach next to Habanero knew us by name and knew what we wanted without us asking. They are very friendly. While we were there it was my birthday, I came back from the pool and found my door had a banner on it wishing me a happy birthday and my room was decorated with balloons. So pretty. Great experience! I will definitely book there again.
Reema, us5 night family trip

Hyatt Ziva Cancun All Inclusive