Novum Style Hotel Aldea

This hotel was easy to find and we found free parking under the overhead rail line in the middle of the road in front of the hotel. Once checked in we moved the car into the secure hotel parking. This is located in a side road by the hotel. Press a button to open the main gate, drive in to the underground Carpark, press another button to gain access to a very large underground Carpark. Heaps of parking with direct access into the hotel. For larger vehicles they also have above ground secure parking with direct access into the hotel. All of which is reasonably priced. This large hotel is excellent and busy when we were there. Reception is a mix of some helpful friendly people and others who seemed unfriendly, but they are ok once you crack through the ice layer. The room was very nice indeed, clean and comfortable with coffee and tea making facility. Oh and they don't top up what you've used. We didn't eat breakfast there as it was too expensive, but there are heaps of bakeries and cafes right nearby. There is a great supermarket about 10 minutes walk down the road, just leave the hotel, turn left and follow the road down to the big blue and yellow store on the corner. Lots of choices for dinner right across the road from the store. We found the best kebabs in Germany there. We also located a great laundromat nearby on our final day which is well priced and English friendly. This was an excellent hotel to base in as we were visiting things in a wide area.

This hotel is a total scam. I booked a double room, but they put me into a single room. When I showed them the pictures, they said no such rooms were available and they refused to offer me a refund or reduced rate. The heating in the room didn't work. The WiFi also did not work. The walls were paper thin and you could hear everything from next door. The bed was super uncomfortable - literally the cheapest hotel bed I've seen, as if you were lying on top of the coils without any padding. I ended up with a back ache after one night. The staff does not speak proper English and only one or two people speak English during the day. They were simply not interested in making the guests happy. I saw several other people complaining about their rooms. The hotel staff simply nitpicked with everyone and tried to say they were right and the guests were all in the wrong. Left such a bad taste in my mouth that I cancelled my booking early and I was reimbursed by Hotels.com for the nights I did not stay because the hotel refused to offer a refund.

Guy who checked me in was unpleasant

Stayed at novum style hotel aldea for 2 days. Ac is good, big shower but it was open shower. No bath mat. Close to train station and lots of reataurants nearby. The receptionist is very rude! I forgot my calvin klein jacket in the open closet inside the room and when i called they said its not in there. I am 100% sure that it was in there! I called several times to talk to the housekeeping manager but they always hangs up on me and then they said to back in 30mins. I talked to almad the receptionist and he told me to email the hotel. When i called the 3rd time he said he recieved the email but i still don't get any reply from them! Bad customer service plus the housekeeper stole my jacket! It was $250 jacket and it was gone!!!

Pillows not comfortable, very small room, a lot of noise from the outside and inside, lift old and small as well. Bad stay, I do not recommend it