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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Azul Beach Resort Riviera Cancun by Karisma

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
Carretera Cancún-Puerto Morelos Km.27.5, Mza. 37 SM. 12, Bahía Petempich, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with 8 restaurants and spa
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Very nice hotel, can def recommend. The staff is great, the accommodations are very neat…Dec 11, 2020
  • Got upgraded to beautiful room..that made our stay o.k. Food was not so good.. beach…Feb 8, 2019

Azul Beach Resort Riviera Cancun by Karisma

  • Luxury Suite
  • Family Suite
  • Premium Suite
  • Honeymoon Ocean Front Suite
  • Swim Up Junior Suite
  • Junior Suite

What’s around Azul Beach Resort Riviera Cancun by Karisma

Landmarks

  • On the beach
  • Petempich Bay - 14 min walk
  • Puerto Morelos Town Square - 6.9 mi / 11.1 km
  • Crococun Zoo - 4.1 mi / 6.6 km
  • Costa Occidental de Isla Mujeres National Park - 6.2 mi / 10 km
  • Sanctuary of Hope and Time Capsule - 6.6 mi / 10.7 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 6.9 mi / 11 km
  • San Jose Catholic Parish - 6.9 mi / 11.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 43 rooms

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free onsite valet parking

Offsite

  • Area shuttle*

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 8 restaurants
  • 7 bars/lounges
  • 3 swim-up bars
  • Coffee shop/café
  • Beach bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Yoga classes/instruction on site
  • Snorkeling nearby
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 10689
  • Conference space size (meters) - 993
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
Languages Spoken
  • English
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Premium bedding
Things to enjoy
  • Private spa tub
  • In-room massage available
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Free WiFi
  • Free international calls
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Snorkeling gear
  • Tennis lessons
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Vassa Spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Spoon - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Le Chique - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Tapaz - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

Siena - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Zocalo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Azul Beach Resort Riviera Cancun by Karisma’s small print

Also known as

  • Azul Beach Riviera Cancun Karisma Todo Incluido Puerto Morelos
  • Azul Sensatori Mexico by Karisma All Inclusive
  • Azul Beach Resort Sensatori Mexico By Karisma
  • Azul Beach Resort Riviera Cancun by Karisma Puerto Morelos
  • Azul Beach Resort Sensatori Mexico By Karisma Todo Incluido
  • Azul Beach Riviera Cancun Karisma Todo Incluido
  • Azul Beach Resort Riviera Cancun Karisma Todo Incluido
  • Azul Beach Riviera Cancun Karisma Todo Incluido Puerto Morelos
  • Azul Beach Resort Riviera Cancun By Karisma Todo Incluido

Policies

Children under 18 years old are not allowed in the spa without adult supervision.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Azul Beach Resort Riviera Cancun by Karisma

  • Does Azul Beach Resort Riviera Cancun by Karisma offer free cancellation for a full refund?
    Yes, Azul Beach Resort Riviera Cancun by Karisma does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Azul Beach Resort Riviera Cancun by Karisma?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Azul Beach Resort Riviera Cancun by Karisma?
    Yes, there's free self and valet parking.
  • Is there a pool at Azul Beach Resort Riviera Cancun by Karisma?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at Azul Beach Resort Riviera Cancun by Karisma?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Azul Beach Resort Riviera Cancun by Karisma?
    You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Azul Beach Resort Riviera Cancun by Karisma?
    Yes, there are 8 onsite restaurants, featuring international cuisine. Nearby restaurants include My Little Italy (6.9 mi), Tacos.Com (6.9 mi), and Richard's Bistro (6.9 mi).
  • Is airport shuttle service offered by Azul Beach Resort Riviera Cancun by Karisma?
    Yes, an airport shuttle is available.
  • What is there to do at Azul Beach Resort Riviera Cancun by Karisma and nearby?
    Practice your swing on the tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Azul Beach Resort Riviera Cancun by Karisma also has 3 swim-up bars, a fitness center, and private indoor hot tubs, as well as a picnic area and a garden.

Recent reviews

Very Good 8.4 From 53 reviews

Exceptional 10.0
Great Family Oriented All-Inclusive Resort
We stayed here for our annual family holiday and we had a great time. We travel with our 3 year old and I gotta say that the place was perfect for us. The rooms were comfortable and well kept. But be aware that the rooms on the family section, although good enough, are not as updated as the rest of the hotel. So you might want to check if you are staying in the family section (building 4) or the blue/general section (building 3). Apart from that, the food was great on all the restaurants. The pool was huge and we never had trouble finding a spot to splash around with my kid. The Azulitos (kid's club) was a blast for him, and the Nick characters made him so happy. Me and my wife really enjoyed not having to worry about what to eat or drink. And also really enjoyed the family oriented ambiance. It was great that our kid could run around and splash and have other children to play with while we relaxed. Only thing I would have to point out is that the resort's beach has had problems with algae for a while. And we had stayed at another resort next to this one a few years back and they had the same problem. I guess is the location. So, if you are a beach person, you might not be as happy here. But for us, with a kid that love the pool, it was not a problem. We'll definitively come back next year.
Francisco, us4 night family trip
Exceptional 10.0
Perfect for kids
Lovely place especially for kids. Would definitely come back.
Erick, mxFamily trip
Exceptional 10.0
De lo mejor
Excelente servicio, todos son muy amables con el huésped
mx2 night trip
Exceptional 10.0
Todo muy bien. La pena es que Le Chique y algún otro restaurante están cerrados.
Dionisio David, mx2 night trip
Very Good 8.0
PLACENTERO Y TRANQUILO
MUY BUENA ATENCION POR PARTE DE TODO EL PERSONAL, EL RETAURANT DE COMIDA MEXICANA DEBERIAN DE ABRILO MAS DIAS, PARA QUE LA GENTE DE OTROS PAISES LO PUEDAN DISFRUTAR, LO MISMO LOS SHOWS DEBERIA DE FOMENTARSE MAS LA MUSICA Y BAILABLES TIPICOS DE MEXICO
Juan Antonio, mx7 night trip
Very Good 8.0
No estuvimos en el hotel azul beach, nos mandaron al margaritaville, en general bien sin embargo cuentan con membresias y sus miombros son personas un tanto despotas que se creen superiores al resto de los huespedes.
mx2 night family trip
Poor 2.0
We reserved and paid for Azul Beach Resort and when we arrived to the gate they said it was closed. The security guard told us we had to go check in at another hotel. When we got there they said that all check ins had to be done there and them i said but this is not the Resort we booked with Expedia.mx They then said that Azul Beach Resort was closed and that they were sending everyone to this hotel thats called Margaritaville Island Resort by Karisma. Never the less we were bait and switched. We had no choice but to pay because this was for my husbands birthday and we were very disappointed in this old hotel and we only had one night to celebrate. We will never again use Expedia if we do not get a full refunded of what we paid. This was a terrible experience and embarrassing for me and the kids to have one night with there dad that has cancer! I would never recommend anyone to this hotel.
Arlene, mx1 night trip
Very Good 8.0
The use of an app to communicate to the hotel services was AMAZING and the implementation of menus using QR code was also fantastic.
Jorge, mx4 night family trip
Good 6.0
En ocaciones nos servían bebidas en vasos que tenían el sabor de la babida que ya habían preparado con anterioridad, o se notan manchas
mx3 night family trip
Good 6.0
No me gustaron los restaurantes, el italiano pésima presentación e calidad mínima al igual que el español, pésima calidad y platillos nada españoles con muy poco sazón, la zona de bbq de la playa está bien, pero sin calidad ni sin ser nada especial El spoon es un buffet aceptable con buena variedad. Estéticamente muy bonito, el chekin no fue muy agradable y el hecho de sentirnos menospreciados por ser locales, de Puerto Morelos, lo sentimos en casi todas las áreas, un poco malinchista, por ejemplo llegando ni bebida de cortesía nos dieron hasta q la pedimos al ver que a todos los demás si les iban dando. El personal concierne muy atento, pero de lo que tenía q ser a lo q fue, no nos sentimos especiales, pero disfrutamos las vistas y la habitación, lastima q un poco ruidoso el hotel
mx2 night romance trip

Azul Beach Resort Riviera Cancun by Karisma