Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Andaz Mayakoba - a Concept by Hyatt

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710, Mexico

5-star beachfront resort with spa, near El Camaleon Mayakoba Golf Course
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Supervised childcare/activities (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Stay was so incredible. It is a quiet oasis. The hotel, staff service, and property were…Jan 2, 2021
  • Outstanding setting and service! Will return as soon as possible!Nov 29, 2020

Andaz Mayakoba - a Concept by Hyatt

from €309
  • Suite, Lagoon View
  • Room, 2 Double Beds, Lagoon View
  • Room, 1 King Bed, Lagoon View
  • Suite (Beach Area)
  • Room, 2 Double Beds (Beach Area)
  • Room, 1 King Bed (Beach Area)
  • Studio, Ocean View
  • Suite, Accessible (Andaz)
  • Room, 2 Double Beds
  • Room, 1 King Bed
  • Studio, Beachfront
  • Room, 2 Double Beds, Beachfront
  • Room, 1 King Bed, Beachfront

What’s around Andaz Mayakoba - a Concept by Hyatt

Landmarks

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 11 min walk
  • Quinta Avenida - 5.2 mi / 8.4 km
  • Maroma Beach - 5.8 mi / 9.4 km
  • Mamitas Beach Club - 6.2 mi / 10 km
  • Xcaret Eco Theme Park - 11.7 mi / 18.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 214 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets allowed*

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free secured, uncovered onsite self parking

  • Wheelchair-accessible parking on site

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 4 restaurants
  • 2 beach bars
  • Bar/lounge
  • 24-hour room service
  • Barbecue grills
Things to do
  • On private beach
  • Free beach shuttle
  • Number of outdoor pools - 2
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Ecotours on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Beach sun loungers
  • Pool sun loungers
  • Health club
  • Spa tub
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels
Working away
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (meters) - 6200
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2016
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • French
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Naum has 6 treatment rooms. Services include massages and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

Dining

Cocina Milagro - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Casa Amate - This restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Olla Ceviche - This bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Sotavento - Onsite seafood restaurant. Open daily.

Andaz Mayakoba - a Concept by Hyatt’s small print

Also known as

  • Andaz Mayakoba Resort Riviera Maya Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya
  • Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Concept Hyatt Resort
  • Andaz Mayakoba Concept Hyatt Playa del Carmen
  • Andaz Mayakoba Concept Hyatt
  • az Mayakoba Concept Hyatt l C
  • Andaz Mayakoba - a Concept by Hyatt Resort

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt) guidelines.

The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Full breakfast is offered for an extra charge of MXN 650 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 1538 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Andaz Mayakoba - a Concept by Hyatt

  • Does Andaz Mayakoba - a Concept by Hyatt offer free cancellation for a full refund?
    Yes, Andaz Mayakoba - a Concept by Hyatt does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Andaz Mayakoba - a Concept by Hyatt?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Andaz Mayakoba - a Concept by Hyatt?
    Yes, there's free self parking.
  • Is there a pool at Andaz Mayakoba - a Concept by Hyatt?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Andaz Mayakoba - a Concept by Hyatt?
    Yes, pets are welcome. There's a charge of MXN 1538 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Andaz Mayakoba - a Concept by Hyatt?
    You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Andaz Mayakoba - a Concept by Hyatt?
    Yes, there are 4 onsite restaurants, featuring local and international cuisine. Nearby restaurants include Casa del Lago (6-min walk), Coco's Cabanas (3.3 mi), and Fonda Argentina (3.7 mi).
  • Is airport shuttle service offered by Andaz Mayakoba - a Concept by Hyatt?
    Yes, an airport shuttle is available.
  • What is there to do near Andaz Mayakoba - a Concept by Hyatt?
    Recommended spots to visit include El Camaleon Mayakoba Golf Course (11-min walk) and Quinta Avenida (5.2 mi), along with Maroma Beach (5.8 mi) and Mamitas Beach Club (6.2 mi).

Recent reviews

Exceptional 9.4 From 208 reviews

Exceptional 10.0
It was stellar in every each way! Privacy, social distancing policy, food (all restaurants are equally amazing) service, cleanliness and the entire property — we couldn’t ask for more! And we will be back soon!
Julian, us6 night trip
Exceptional 10.0
Amazing Andaz!
My stay at Andaz Mayakoba was incredible! I was very impressed by the service, the cleanliness & precautions (in response to COVID) and the overall property/grounds. First- The service was impeccable. I was greeted with a welcome drink immediately upon arrival. Everybody was so friendly & wanted to make sure I was enjoying my stay and if there was anything I needed, they were there to provide it with a smile on their faces (well, I couldn't really see since they all wore masks but I assume so!). Manny on the beach was so amazing- even though I was only there for 3 days, he was addressing me by my name and would ask if I needed anything/how I'm doing. Second, this resort is top-notch when it comes to cleanliness & COVID precautions. ALL staff wore masks always, and gloves. Temperatures were taken prior to entering an enclosed building (only one I went in was Cocina Milagro for breakfast). There was hand sanitizer everywhere, and extra masks in all of the bathrooms in the public places (pool, lobby, etc.). Also, they wanted you to feel very comfortable with many things in the room knowing they were sanitized (the pillows, remote control, hair dryer, paper cups in bathroom & mini bar, wine opener, umbrella, etc. were all wrapped in plastic wrap). I felt very safe at this resort. The resort itself is beautiful, from the open air lobby, the lush grounds, to the modern, spacious rooms (& bathrooms!) with beautiful decor. Highly recommend Andaz, and I hope to return soon!
Kimberly, us3 night trip
Exceptional 10.0
Excelent experience!!!
Excelent service, amazing rooms and amenities (bike excursion was incredible). Congratulations!
Gerardo, us3 night trip
Exceptional 10.0
Best hotel in Playa del Carmen! They have a 5 star customer service. The facilities are comfortable and beautiful. The food is amazingly good! I want to go back!
Brianda, us3 night romance trip
Exceptional 10.0
great service, food and facilities. Fully recommended.
luis, us6 night family trip
Exceptional 10.0
I never do reviews but this hotel derserves my review.
Rafael, us3 night trip
Exceptional 10.0
Amazing place to stay, super clean, food and service is great, highly recommend!
Art, us3 night family trip
Exceptional 10.0
clean,great pool and staff. saffron restaurant; long waiting, food no good and very expensive
caesar, us5 night family trip
Exceptional 10.0
Lovely place! Loved everything about it. They were very good about constantly having hand sanitizer available everywhere for the guests. All staff wore masks. Excellent value for the price. No charge for using the bikes and you can ride the nature trail through all of Mayakoba. You can also ride the complimentary Duffy boat for a hour through the canals and driver was very informative. Golf carts will take you to any of the properties within Mayakoba to enjoy their restaurants & you can charge it to your room. We would definitely stay there again.
Wendy, us3 night family trip
Exceptional 10.0
I cannot wait to come back to the Andaz Mayakoba. One of the best vacations I have ever had. The staff is so friendly and welcoming, the rooms are immaculately clean and
Valerie, us4 night family trip

Andaz Mayakoba - a Concept by Hyatt