Andaz Mayakoba - a Concept by Hyatt
5-star beachfront resort with spa, near El Camaleon Mayakoba Golf Course
- Free WiFi and free parking
- All (142)
- Rooms (65)
- Exterior (9)
- Fitness/Leisure (23)
- Interior (5)
- Bar/Dining (34)
- Other (6)
Pool
Beach
Beach
Outdoor Pool
Outdoor Pool
Outdoor Pool
Studio, Ocean View - Guest Room
Studio, Ocean View - Guest Room
Room, 1 King Bed - Guest Room
Suite, Lagoon View - Guest Room
Suite, Lagoon View - Guest Room
Studio, Ocean View - Bathroom
Room, 1 King Bed - Bathroom
Courtyard
Exterior
Hotel Bar
Hotel Bar
Breakfast Area
Dining
Dining
Andaz Mayakoba - a Concept by Hyatt
Andaz Mayakoba - a Concept by Hyatt
Spa
Lobby
Children’s Area
Children’s Activities
Sports Facility
Boating
Bicycling
Fitness Facility
Fireplace
Hotel Interior
Hotel Interior
Aerial View
Aerial View
Room, 2 Double Beds, Beachfront - Balcony View
Pool
Pool
Pool
Suite, Lagoon View - Guest Room
Room, 1 King Bed - Guest Room
Room, 2 Double Beds, Lagoon View - Guest Room
Room, 2 Double Beds, Lagoon View - Guest Room
Room, 2 Double Beds, Lagoon View - Guest Room
Suite, Lagoon View - Bathroom
Studio, Beachfront - Bathroom
Hotel Bar
Hotel Bar
Restaurant
Restaurant
Breakfast Area
Spa
Facial
Spa
Bicycling
Golf
Business Center
Aerial View
Suite (Beach Area) - Balcony View
Pool
Pool
Pool
Room, 2 Double Beds, Lagoon View - Guest Room
Room, 2 Double Beds - Guest Room
Room, 2 Double Beds, Lagoon View - Guest Room
Room, 2 Double Beds, Lagoon View - Guest Room
Room, 2 Double Beds, Lagoon View - Guest Room
Bathroom
Dining
Restaurant
Restaurant
Spa
Spa
Spa
Suite, Lagoon View - Guest Room
Suite, Lagoon View - Guest Room
Suite, Lagoon View - Guest Room
Suite, Lagoon View - Guest Room
Suite, Lagoon View - Guest Room
Restaurant
Restaurant
Restaurant
Suite, Lagoon View - Guest Room
Guest Room
Guest Room
Guest Room
Guest Room
Restaurant
Restaurant
Restaurant
Guest Room
Guest Room
Studio, Beachfront - Guest Room
Studio, Beachfront - Guest Room
Studio, Beachfront - Guest Room
Restaurant
Restaurant
Restaurant
Studio, Beachfront - Guest Room
Room, 1 King Bed, Beachfront - Guest Room
Room, 1 King Bed, Beachfront - Guest Room
Room, 2 Double Beds, Beachfront - Guest Room
Room, 2 Double Beds, Beachfront - Guest Room
Restaurant
Restaurant
Restaurant
Suite (Beach Area) - Guest Room
Room, 1 King Bed, Lagoon View - Guest Room
Room, 1 King Bed (Beach Area) - Guest Room
Room, 1 King Bed, Beachfront - Guest Room
Studio, Beachfront - Guest Room
Restaurant
Restaurant
Restaurant
Guest Room
Guest Room
Guest Room
Studio, Ocean View - Guest Room
Guest Room
Restaurant
Restaurant
Restaurant
Studio, Ocean View - Guest Room
Guest Room
Guest Room
Guest Room
Guest Room
Restaurant
Restaurant
Restaurant
Guest Room
Studio, Ocean View - Guest Room
Guest Room
Studio, Beachfront - Guest Room
Guest Room
Guest Room
Guest Room
Guest Room
Guest Room
Guest Room
Kayaking
Andaz Mayakoba - a Concept by Hyatt
Pool[1/142]
Stay was so incredible. It is a quiet oasis. The hotel, staff service, and property were…
Outstanding setting and service! Will return as soon as possible!
Hotels.com® Rewards
Andaz Mayakoba - a Concept by Hyatt
from €309- Suite, Lagoon View
- Room, 2 Double Beds, Lagoon View
- Room, 1 King Bed, Lagoon View
- Suite (Beach Area)
- Room, 2 Double Beds (Beach Area)
- Room, 1 King Bed (Beach Area)
- Studio, Ocean View
- Suite, Accessible (Andaz)
- Room, 2 Double Beds
- Room, 1 King Bed
- Studio, Beachfront
- Room, 2 Double Beds, Beachfront
- Room, 1 King Bed, Beachfront
At a glance
Key facts
Hotel size
- This hotel has 214 rooms
- This hotel is arranged over 3 floors
Arriving/leaving
- Check-in time 3:00 PM-anytime
- Check-out time is noon
- Express check-out
Restrictions related to your trip
- Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Travelling with others
Children
- Children stay free when occupying the parent or guardian's room, using existing bedding
- Babysitting/childcare*
- Free children's club
Pets
- Pets allowed*
- Food and water bowls available
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Transport
Transfers
- Airport shuttle*
Parking
- Free secured, uncovered onsite self parking
- Wheelchair-accessible parking on site
Offsite
- Free beach shuttle
Payment types at the property
- Cash
FAQs for Andaz Mayakoba - a Concept by Hyatt
Does Andaz Mayakoba - a Concept by Hyatt offer free cancellation for a full refund? Yes, Andaz Mayakoba - a Concept by Hyatt does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. What are the cleanliness and hygiene measures currently in place at Andaz Mayakoba - a Concept by Hyatt? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Andaz Mayakoba - a Concept by Hyatt? Yes, there's free self parking. Is there a pool at Andaz Mayakoba - a Concept by Hyatt? Yes, there are 2 outdoor pools. Are pets allowed at Andaz Mayakoba - a Concept by Hyatt? Yes, pets are welcome. There's a charge of MXN 1538 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. What are the check-in and check-out times at Andaz Mayakoba - a Concept by Hyatt? You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available. Are there restaurants at or near Andaz Mayakoba - a Concept by Hyatt? Yes, there are 4 onsite restaurants, featuring local and international cuisine. Nearby restaurants include Casa del Lago (6-min walk), Coco's Cabanas (3.3 mi), and Fonda Argentina (3.7 mi). Is airport shuttle service offered by Andaz Mayakoba - a Concept by Hyatt? Yes, an airport shuttle is available. What is there to do near Andaz Mayakoba - a Concept by Hyatt? Recommended spots to visit include El Camaleon Mayakoba Golf Course (11-min walk) and Quinta Avenida (5.2 mi), along with Maroma Beach (5.8 mi) and Mamitas Beach Club (6.2 mi).
Recent reviews
Exceptional 9.4 From 208 reviews
Exceptional
It was stellar in every each way! Privacy, social distancing policy, food (all restaurants are equally amazing) service, cleanliness and the entire property — we couldn’t ask for more! And we will be back soon!
Julian, us6 night trip
Exceptional
Amazing Andaz!
My stay at Andaz Mayakoba was incredible! I was very impressed by the service, the cleanliness & precautions (in response to COVID) and the overall property/grounds. First- The service was impeccable. I was greeted with a welcome drink immediately upon arrival. Everybody was so friendly & wanted to make sure I was enjoying my stay and if there was anything I needed, they were there to provide it with a smile on their faces (well, I couldn't really see since they all wore masks but I assume so!). Manny on the beach was so amazing- even though I was only there for 3 days, he was addressing me by my name and would ask if I needed anything/how I'm doing. Second, this resort is top-notch when it comes to cleanliness & COVID precautions. ALL staff wore masks always, and gloves. Temperatures were taken prior to entering an enclosed building (only one I went in was Cocina Milagro for breakfast). There was hand sanitizer everywhere, and extra masks in all of the bathrooms in the public places (pool, lobby, etc.). Also, they wanted you to feel very comfortable with many things in the room knowing they were sanitized (the pillows, remote control, hair dryer, paper cups in bathroom & mini bar, wine opener, umbrella, etc. were all wrapped in plastic wrap). I felt very safe at this resort. The resort itself is beautiful, from the open air lobby, the lush grounds, to the modern, spacious rooms (& bathrooms!) with beautiful decor. Highly recommend Andaz, and I hope to return soon!
Kimberly, us3 night trip
Exceptional
Excelent experience!!!
Excelent service, amazing rooms and amenities (bike excursion was incredible). Congratulations!
Gerardo, us3 night trip
Exceptional
Best hotel in Playa del Carmen! They have a 5 star customer service. The facilities are comfortable and beautiful. The food is amazingly good! I want to go back!
Brianda, us3 night romance trip
Exceptional
great service, food and facilities. Fully recommended.
luis, us6 night family trip
Exceptional
I never do reviews but this hotel derserves my review.
Rafael, us3 night trip
Exceptional
Amazing place to stay, super clean, food and service is great, highly recommend!
Art, us3 night family trip
Exceptional
clean,great pool and staff. saffron restaurant; long waiting, food no good and very expensive
caesar, us5 night family trip
Exceptional
Lovely place! Loved everything about it. They were very good about constantly having hand sanitizer available everywhere for the guests. All staff wore masks. Excellent value for the price. No charge for using the bikes and you can ride the nature trail through all of Mayakoba. You can also ride the complimentary Duffy boat for a hour through the canals and driver was very informative. Golf carts will take you to any of the properties within Mayakoba to enjoy their restaurants & you can charge it to your room. We would definitely stay there again.
Wendy, us3 night family trip
Exceptional
I cannot wait to come back to the Andaz Mayakoba. One of the best vacations I have ever had. The staff is so friendly and welcoming, the rooms are immaculately clean and
Valerie, us4 night family trip
