Destination
Guests
All properties in Cartagena, Bolivar, Colombia

Hyatt Regency Cartagena

Luxury hotel with spa, near Bocagrande Beach

  • Free WiFi and free parking
From
€89

Image gallery

  • Porch
  • Porch
  • Infinity Pool
  • Outdoor Pool
  • Porch
Porch. Image 1 of 107.
1 / 107Porch
Carrera 1 No 12-118, Cartagena, 130001, CO, Colombia
9.4.Exceptional.
  • Stayed in this hotel this week before the country closed to international flights. The…

    Mar 16, 2020

  • We had a great stay in Hyatt Regrncy Cartagena- it was really the perfect choice to enjoy…

    Jan 21, 2019

See all 1,005 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Shopping
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 285 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 3 outdoor pools

For families

  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • In Bocagrande
  • Clock Tower - 18 min walk
  • Bocagrande Beach - 1 min walk
  • Cartagena de Indias Convention Center - 21 min walk
  • San Felipe de Barajas Castle - 33 min walk
  • San Pedro Claver Church and Convent - 18 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Regency, Executive Suite
  • Suite, Ocean View (Regency)
  • Room, 1 King Bed
  • Junior Suite, Ocean View
  • Room, 2 Double Beds
  • Club Room, 1 King Bed, Ocean View
  • Club Room, 2 Double Beds, Ocean View
  • Club Room, 1 King Bed, Bay View
  • Club Room, 2 Double Beds, Bay View
  • Room, 1 King Bed, Ocean View
  • Room, 2 Double Beds, Ocean View
  • Room, 1 King Bed, Bay View
  • Room, 2 Double Beds, Bay View
  • Ocean View Residences with 1 bedroom
  • Bay View Residences with 1 bedroom
  • 2 Bedroom Residence

Location

Carrera 1 No 12-118, Cartagena, 130001, CO, Colombia
  • In Bocagrande
  • Clock Tower - 18 min walk
  • Bocagrande Beach - 1 min walk

What’s around

Landmarks

  • In Bocagrande
  • Clock Tower - 18 min walk
  • Bocagrande Beach - 1 min walk
  • Cartagena de Indias Convention Center - 21 min walk
  • San Felipe de Barajas Castle - 33 min walk
  • San Pedro Claver Church and Convent - 18 min walk
  • Plaza Santo Domingo - 20 min walk
  • Las Bovedas - 30 min walk
  • Castillo Grande Beach - 30 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

At a glance

Hotel size

  • This hotel has 285 rooms
  • This hotel is arranged over 42 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Health club
  • Arcade/game room

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 12917
  • Conference space size (meters) - 1200
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Porter/bellhop

Facilities

  • Year Built - 2016
  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Egyptian-cotton sheets
  • Memory foam mattress

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • LCD TV
  • Cable/satellite TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Aqoral Spa has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days.

Dining

Amacagua Lounge - This restaurant serves breakfast, lunch, and dinner. Open daily.

Small print

Also known as

  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Cartagena
  • Hyatt Regency Cartagena Hotel Cartagena

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Cooked-to-order breakfast is offered for an extra charge of COP 79000 per person (approximately)

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hyatt Regency Cartagena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Chef Julian (12-min walk), Gokela (14-min walk), and Juan Valdez Café (15-min walk).
  • No, this hotel doesn't have a casino, but Rio Cartagena Casino (18-min walk) is nearby.
  • Hyatt Regency Cartagena has 3 outdoor pools and a spa, as well as a health club and an arcade.
9.4.Exceptional.
  • 10.0.Exceptional

    Best of the best in Cartagena

    One of the best hotels near old town Cartagena. 3 amazing infinity pools on 3 different levels. Excellent food and service. I highly recommend

    Rob, 3 night family trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The only thing that was not so good is the fact that the hotel does not have its own beach. The public beach nearby is full of sales people that cannot leave you alone.

    5 night family trip, Jul 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great experience Great food, kind staff

    Loveleen, 3 night family trip, Jul 16, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Not the best place to relax

    The staff is really willing to help. The front desk is friendly and nice. The room was clean, comfy and with a great view of the bay, specially at night. The sad point is we had to complaint because the adults swimming pool was closed. Then they reacted fast and opened it. We had to complaint again several times because there were kids disturbing around (the lifeguard was always downstairs...) Another sad point was the big number of rude people in the adults pool playing loud reggae ton in their portable speakers. As this was forbidden by the hotel and because no lifeguard was around we had to look for him many times and ask him to enforce the rules... So, don't expect this Hyatt to be a classy place neither to rest or enjoy a quite stay as you can do in other hotels from the same company.

    Zuleyka, 6 night trip, Jul 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Happy Anniversary !

    El hotel was excellent

    Flor, 4 night trip, Jul 2, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    NO HOT WATER AT HYATT TERRIBLE SAVE YOUR MONEY MANAGEMENT DOES NOT RESPOND NOR CEO HYATT CARES NOT

    Eric, 1 night trip, Jul 2, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Nice hotel

    Nice hotel. Only complaint is the street vendors are not managed well and allowed on the property - so you can’t stand out front and have a smoke in peace. Typically your hotel is a refuge from being constantly molested to buy this, that or take a tour. Not here. Otherwise good experience.

    3 night trip, Jun 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect Stay

    This is definitely a 5-star hotel. The staff was very friendly and helpful. The room was spacious and very clean. We felt catered to at every turn. The food service was excellent and the breakfast was wonderful. The views from our room as well as other locations throughout the hotel were wonderful; and the location of the hotel was great.

    Robin, 3 night trip, Jun 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Among the Top Hotels in the World!

    This hotel is without a doubt one of the best hotels in the world. Everything was absolutely TOP-NOTCH! There was extreme attention to every detail, and no expense was sparred here. The room was luxurious and very spacious, the pools were the best in the world, completely surpassing the Marina Bay Sands infinity pool in Singapore. The service was some of the best I have ever experienced. They remember your name, and are very kind and attentive. One of the guys that worked there, Darwin, was very kind. The food was excellent, the hotel itself is just breathtaking, and the views were the best in all of Cartagena! This is the hotel to stay at in Cartagena. I will definitely be coming back here again!

    Kevin, 5 night trip, May 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Short but sweet...

    Restrictions were in place so going out was limited but we enjoyed the best we could. Beach is beautiful and right across from the hotel. Room service was good and pool, gym areas were nicely taken care of. Shops right next door. Definitely returning to Hyatt Cartagena.

    Keith, 3 night trip, Apr 30, 2021

    Verified Hotels.com guest review

See all 1,005 reviews