4/10 Fair
24 May 2022
Only 1 out of 4 lifts were working, had to wait 10-15 minutes to get into the lifts which was a terrible experience.
I was on the 19th floor and people were taking the stairs, we almost did but had heavy luggage so just waited the 15 minutes when checking out. Management should have come up with a plan for check out so everyone was not trying to get the one lift that was operating at the same time. Stagnated check out times would have helped. Was not even an apology or any mention of it when checking out. Disappointing.
Damian, 1-night trip
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