Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Photo gallery for Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Primary image
Indoor pool
Indoor pool
Indoor pool
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview of Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

4.0 star property
4-star hotel with spa, near Castle Keep

8.8/10 Fabulous

995 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
The price is €84
Price available on 03/07/2022
Map
Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England, NE1 3SA
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Massage/treatment rooms
  • Conference centre
For families
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Utilita Arena Newcastle - 12 min walk
  • Sage Gateshead - 15 min walk
  • St. James' Park - 16 min walk
  • Quayside - 18 min walk
  • University of Newcastle-upon-Tyne - 18 min walk
  • Gateshead Millennium Bridge - 19 min walk
  • Newcastle-upon-Tyne Discovery Museum - 1 min drive
  • High Level Bridge - 1 min drive
  • Newcastle-upon-Tyne Theatre Royal - 5 min drive
  • The Gate - 2 min drive
  • Grey's Monument - 2 min drive

Getting around

  • Newcastle (NCL-Newcastle Intl.) - 16 min drive
  • Dunston Station - 4 min drive
  • Newcastle Central Station - 9 min walk
  • Manors Station - 17 min walk
  • Central Station - 6 min walk

About this property

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel puts you within a 10-minute drive of Utilita Arena Newcastle and Quayside. You can visit the spa to indulge in deep-tissue massages, body wraps or manicures and pedicures, and Hawthorn Restaurant serves breakfast. An indoor pool, a bar/lounge and a fitness centre are other highlights at this upmarket hotel. Fellow travellers love the helpful staff and bar. Public transportation is close by: Central Station is only 6 minutes on foot.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 251 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
  • Due to COVID-19 restrictions, access to the steam room is not available until further notice.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Off-site parking nearby (GBP 12 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:30 AM–11 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

What to do

  • Golfing

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (3003 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2015
  • Terrace
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages spoken

  • Arabic
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Mineral House has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Hawthorn Restaurant – This restaurant only serves breakfast.
The Gin Bar – This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 16.95 for adults and GBP 8.45 for children (approximately)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Parking is available nearby and costs GBP 12 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter an IHG Hotel
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel Hotel

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

8.9/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

6/10 Good

riot in one of the rooms
jon, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Charlotte, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Helen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good night's sleep in modern hotel
Good overall stay. The bed was very comfortable and the blackout was excellent and little noise so great sleep. Restaurant was reasonably priced and good comprehensive breakfast provided. The pool and health suite was great, though the timer on the jacuzzi was slightly annoying! Easy access from hotel to river walk. Staff helpful and friendly at all times throughout hotel. Only issue were design ones in bathroom - bath hard to get in and out of and toilet flush located behind seat so had to move/touch seat each time to flush. Iron missing from room (board there!) which was an inconvenience in morning.
Carmina, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great few days
Great few days with friends. Everything suited our needs food and staff very good
4-night trip with friends
Verified Hotels.com guest review

6/10 Good

CHAO, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Simon, 1-night trip
Verified Hotels.com guest review