We had high hopes for staying in Hotel Harmika for a few days. We wanted to do something different than staying in Thamel, for a new experience. This place has a lot of potential but, from what I understand, it is fairly new and still has some teething issues with managment and front desk personnel. There was no Wi-Fi upon arrival and front desk claimed our room was not ready, even though we arrived after the 2pm check-in time. They could not find our reservation because they had no Wi-Fi. Management did not understand that I had a SIM card in my phone, I did not need wi-fi to show them the room I had reserved using Hotels.com. We were placed in a lesser room than what we paid for. We had 3 more nights paid for and we decided to leave after day one and move elsewhere. The room we stayed in was okay, but not what we reserved. We felt completely disrespected and were approached during our ala cart breakfast the following morning to discuss the mishap. This could have been worked out after we finished our breakfast. We’re certain our unfortunate situation does not happen to other people due to great reviews of the property.