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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Grand Residences All Inclusive

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Beach towels
Blvd. El Cid, Unidad 28 Lote 1-01, Manzana 20 Supermanzana 3, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with spa and beach bar
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Free cribs/infant beds
    • Beach towels
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • It was so amazing! Wonderful service, food was beyond delicious, and so many great drink…Jan 8, 2021
  • Excellent facility. Excellent service. Excellent food. Excellent drink. Plenty to do. Jan 8, 2021

Grand Residences All Inclusive

from €373
  • Junior Suite Ocean View Kids Eat and Stay Free
  • Junior Suite with Jacuzzi Kids Eat and Stay Free
  • Master Suite Ocean View
  • Two Bedroom Suite Ocean View
  • Three Bedroom Suite Ocean View
  • Junior Suite Resort View Kids Stay and Eat Free
  • Master Suite Resort View
  • Two Bedroom Resort View
  • Three Bedroom Resort View
  • Junior Suite Beachfront
  • One Bedroom Master Suite Beachfront

What’s around Grand Residences All Inclusive

Landmarks

  • On the beach
  • Puerto Morelos Town Square - 42 min walk
  • Ojo de Agua Beach - 36 min walk
  • Artisans Market - 42 min walk
  • San Jose Catholic Parish - 42 min walk
  • Puerto Morelos Reef - 43 min walk
  • Sanctuary of Hope and Time Capsule - 4.8 mi / 7.7 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 5 mi / 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive
  • Free airport shuttle

At a glance

Key facts

Size

  • 144 rooms
  • Arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests staying through a Saturday night may be required to move rooms with hotel assistance.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
This property offers onsite health screenings for COVID-19 (rapid antigen screenings) once per stay, available until July 17, 2021. PCR screenings for COVID-19 are available for a surcharge. Reservations for health screenings are required.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 25

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Food and drink
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Ecotours nearby
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 1507
  • Conference space size (meters) - 140
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 7
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchairs available on site
Languages Spoken
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 47-inch LED TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Free local calls
Food and drink
  • Microwave
  • Cookware, dishware, and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Water fitness

Entertainment
  • Onsite entertainment and activities

Other inclusions
  • Roundtrip airport transfers

Not included
  • Golf green fees
  • Use of golf cart
  • Miniature golf
  • Motorized water sports
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.

Heaven Beach Bar - This beach bar serves lunch only. Open daily.

Pool Bar - This bar is located on the beach. Open daily.

Flor de Canela - This restaurant specializes in Mexican cuisine. Open daily.

Grand Residences All Inclusive’s small print

Also known as

  • Grand Residences All Inclusive Puerto Morelos
  • Grand Residences All Inclusive
  • Grand Residences Puerto Morelos
  • Grand Residences All Inclusive All-inclusive property
  • Resinces Inclusive inclusive
  • Residences Inclusive Inclusive
  • Grand Residences All Inclusive Puerto Morelos
  • Grand Residences All Inclusive All-inclusive property

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

Deposit: USD 200.00 per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Residences All Inclusive

  • Does Grand Residences All Inclusive offer free cancellation for a full refund?
    Yes, Grand Residences All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Residences All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Grand Residences All Inclusive?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Grand Residences All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Residences All Inclusive?
    You can check in from 4:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Grand Residences All Inclusive?
    Yes, there are 3 onsite restaurants, featuring beachfront dining, international cuisine, and garden views. Nearby restaurants include My Little Italy (3.1 mi), Tacos.Com (3.1 mi), and Richard's Bistro (3.1 mi).
  • Is airport shuttle service offered by Grand Residences All Inclusive?
    Yes, a free airport shuttle is available.
  • What is there to do at Grand Residences All Inclusive and nearby?
    Practice your swing on the tennis courts. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Grand Residences All Inclusive also has 2 bars and a 24-hour health club, as well as spa services and a garden.

Recent reviews

Exceptional 9.6 From 390 reviews

Poor 2.0
Very unhelpful management, and very very slow service
Andranik.Apiyan, us5 night family trip
Exceptional 10.0
Accommodations were amazing. Gourmet kitchen with high end (Wolf) appliances, Bose sound system, Full size Samsung washer/dryer unit, Dishwasher, jacuzzi tubs inside and on the balcony, 1800 sq feet... simply beautiful. Property extremely well maintained. Service was first class. Everyone learned and remembered our daughter’s name and were very good to her. The kids club and staff were amazing (she fed iguanas, made a t shirt, and had a piñata party!) Transportation was on time, courteous, comfortable. Concierges were all welcoming. Marcela was wonderful. The spa service was great, although the area for it was small. Locker room was more like a changing room, with no place to shower and only a 4 chair area to relax before or after the treatment. Only other complaint was that the beach was not exactly what I pictured for Cancun. Waves were larger, water was a bit murkier, and greener, not that turquoise/electric blue. There really wasn’t anywhere to snorkel right off the beach for us. It could partially have been due to the weather. Lastly, the whole tipping situation was difficult. I think this is more that it was our first trip to Mexico, but I didn’t bring enough small bills for all the tips... pool boy, Pool waiters, regular waiters, driver, housekeeping, kids club staff, bellhop, concierge, etc.. it was a bit overwhelming trying to keep track of. Most tipping guides all inclusives, but it felt low. All in all, 5 star and we would definitely go back.
us5 night family trip
Exceptional 10.0
Great facilities! Beautiful beach and sea. Excellent service. Great staff. We will be back.
Guillermo, us7 night family trip
Exceptional 10.0
This is our third time staying here! The best place EVER! It does feel like a second home! Definitely will come back again!
Alona, us10 night family trip
Exceptional 10.0
Very clean resort, the staff goes above and beyond!!!
ca6 night family trip
Exceptional 10.0
Gorgeous beach, excellent food. For all inclusive, this is the best food I’ve ever experienced. Smaller resort. Beds were a little hard, but we slept fine. Had a great time!
us4 night family trip
Exceptional 10.0
Service was outstanding. Food was phenomenal and drinks were not watered down for the inclusive aspect. This is a very quiet property in the evenings, which is just what we needed!
Pkt, us3 night romance trip
Exceptional 10.0
We loved it! Best vacation ever as usual. We will definitely be back.
Elena, us3 night trip
Exceptional 10.0
Staff was friendly and very accommodating. Resort is very family oriented.
us8 night romance trip
Exceptional 10.0
Amazing hotel and the staff was equally amazing. Highly recommend. I definitely will be coming back.
Frank, us3 night trip

Grand Residences All Inclusive