The Dostyk Hotel

Photo gallery for The Dostyk Hotel

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Indoor pool
Indoor pool
Indoor pool
Premium bedding, minibar, in-room safe, desk

Overview of The Dostyk Hotel

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The Dostyk Hotel

5.0 star property
Luxury hotel with spa, near Almaty Opera House

8.8/10 Fabulous

82 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
36 Kurmangazy Street, Almaty, 050021
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Cable/satellite TV service
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Almaty
  • Shymbulak Ski Resort - 30 min drive

Getting around

  • Almaty (ALA-Almaty Intl.) - 31 min drive
  • Almaty Station - 15 min drive
  • Almaly - 14 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

The Dostyk Hotel

The Dostyk Hotel offers an airport shuttle (available 24 hours) for KZT 4480 per room one way. You can visit the spa to indulge in massages, body wraps or manicures and pedicures, and local cuisine is served at Orange, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, a poolside bar and a health club. Fellow travellers say good things about the helpful staff and nice bathrooms. The property is only a short walk to public transportation: Almaly is 14 minutes away.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 72 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 1 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets stay for free

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height worktop and sink
  • Grab bar near toilet

Languages spoken

  • English
  • Russian

Room amenities

Be entertained

  • LED television
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna.

Dining

Orange – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Bastau – On-site bar. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KZT 3500 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 4480 per room (one way)
  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for KZT 5600.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in is available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Dostyk Hotel Almaty
Dostyk Hotel
Dostyk Almaty
Dostyk
The Dostyk Hotel Hotel
The Dostyk Hotel Almaty
The Dostyk Hotel Hotel Almaty

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.9/10

Staff & service

9.0/10

Amenities

8.7/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

4-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

5 stars deserved.
Amazing hotel with all the amenities. Food and service is incredible. Location is perfect.
Michael, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location. Convient to good food, shopping, transport and all city sights/amenities. Staff and services are top quality.
14-night business trip
Verified Expedia guest review

10/10 Exceptional

The hotel room is bigger than average clean very big comfortable bed. Our 15 month old baby had a nice comfortable crib too. Due to COVID measures the restaurant and swimming pool were not open. Hotel is in a wealthy part of the city’s very close to restaurants and cafes. We had a great stay. Staff was very helpful and friendly. We will stay here again
Michiel, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

8/10 Very good

Formal and very comfortable great airport pick up
Room was excellent great bathroom ,large room Breakfast very well presented in a fairly formal room. Negatives the beauty services went available dispite the hotel Saying they were,pool was functional but a Little tired Last of all while some of the reception staff and foyer staff were wonderful one woman was not at all welcoming or helpful
Craig, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

I was very pleasantly surprised by this property. Staff was extremely helpful and courteous. Food was very good as well. Rooms are quiet and comfortable
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel with excellent staff and amenities. We especially liked the pool.
Jan, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very central situated and loving the amenities. Rooms are neat and clean
1-night family trip
Verified Expedia guest review