Sophia Luxury Suites

Unfortunately my review is solely based upon dealing with the hotel, and not getting to enjoy this trip. Myself and my wife booked this trip and hotel months ago, as a "bucket list / wish trip". I was diagnosed with aggressive Stage 4 Cancer, and we booked this trip as a once in a lifetime experience with the time I have left. When booking, we also paid extra to be able to cancel the room if needed by a certain date. As luck would have it, I became extremely sick due to my cancer and treatments the day after the cancelation date. After much back and forth with Hotels.com and the hotel itself (on a side note, Hotels.com helped as much as they could)...in any case, Sophia Luxury Suites would not work with us at all. Ideally, we were trying to get a refund of some sort...they were NOT willing to give us "credit" to be used at a later date (which we thought was more than fair). No partial refund, no date change for the trip, no credit, nothing. As I mentioned in my title - ZERO Compassion! I might also add, that all other aspects of the trip - Airfare, Ferry Ride, etc...they all worked with us, and were willing to refund us. It's really a shame that we didn't get enjoy this trip, and unfortunately because of my cancer, I'm on somewhat of a limited budget, and the fact that they wouldn't reimburse the $3,800+ for the hotel room, definitely sets us back on planning or booking another trip. We are not talking about a small amount of $. Book somewhere else - not here!

Amazing view, amazing staff and services, perfect breakfast, room was clean and tidy. Many thanks to Giannis the Hercules who helped carrying our luggages all the way. The toilet was inside the cave with the indoor pool so it was pretty humid, but no big deal. Best place to enjoy sunset as the suite is located at the top part of the island. Neighbourhood is quiet, unlike the busy and noisy fira. Great place for honeymooners. There are a few steps from the main square to the hotel, and it is not easy to find the reception. So make sure to contact the hotel before arrival so that they assign a staff to carry your luggages, otherwise it would be a disaster if you take your luggage to your hotel on your own!

Amazing views, very sweet staff, great breakfast in the morning, private balcony, could not ask for more on a Santorini vacation! I would definitely want to come back here!

Excellent hotel with an amazing view of the scenery! Enjoyed the in room Jacuzzi!

Amazing.... Is probably the best word to describe our stay in Sophia Suites. We had an Aurora suite which was comfy and spacious, hot tub on the terrace to sit in with a glass of prosecco in hand and watch the sun go down, priceless. Would not be suitable for the less mobile as numerous steps to get down to our suite but once inside you just picked up the phone and everything and everyone came to you. Breakfast on your own terrace freshly cooked and delivered at a time of your choice, what more could you want. Highly recommended