Helnan Auberge Hotel

Photo gallery for Helnan Auberge Hotel

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
In-room safe, desk, free cots/infant beds, free wired Internet

Overview of Helnan Auberge Hotel

Helnan Auberge Hotel

5.0 star property
Luxury hotel in Sinnuris with outdoor pool and indoor pool

6.7/10 Good

30 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Non-smoking
  • Air conditioning
The price is €70
Price available on 28/05/2022
Map
Karoun Lake , Faiyum Governorate, Sinnuris
Main amenities
  • 104 smoke-free guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Outdoor tennis court
  • Sauna
  • Valet parking
  • Children's pool
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Fridge
  • Private bathroom
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

Getting around

  • Cairo (CAI-Cairo Intl.) - 91 min drive
  • Area shuttle (surcharge)

About this property

Helnan Auberge Hotel

When visiting Sinnuris, Helnan Auberge Hotel is a great choice to consider. Guests can hang out at the outdoor pool or indoor pool, or grab a bite to eat at El Sohbagia, which serves lunch and dinner. A poolside bar and an outdoor tennis court are offered, and in-room conveniences at this luxurious hotel include sofa beds and fridges.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 104 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 3:00 PM
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free wired Internet access in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (USD 5.00 per night)

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children's pool
  • Playground

What to do

  • Pool table

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • An outdoor pool
  • An indoor pool
  • Hot tub
  • Outdoor tennis court
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility

Languages spoken

  • Arabic
  • English

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Sofa bed
  • Free cot/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Bath only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free wired Internet
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

El Sohbagia – This restaurant serves lunch and dinner.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Deposit: USD 110.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Local area shuttle service is offered for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Valet parking costs USD 5.00 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on site.

This property accepts credit cards and cash.

Also known as

Helnan Auberge Hotel Sanhur
Helnan Auberge Sanhur
Helnan Auberge Hotel Hotel
Helnan Auberge Hotel Sinnuris
Helnan Auberge Hotel Hotel Sinnuris

Frequently asked questions

Overall score and ratings

6.7

Good

7.2/10

Cleanliness

6.9/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

8/10 Very good

Great experience
Overall ... it was good experience 8.5/10 Staff freindly 10/10 Room is great 9/10 Service is great 9/10 Food is ok .. Arabic cousin ... i can give it 7 out of 10 .. food was not much hot ( dishes up not heated up during service ) and not much verieties of dishes... Hotel location is direct on the lake however it is far away from the attraction areas ( approx 25km far ) Hotel is not providing Safary trip packages ... so you need to do your own homework .. to arrange a trip for your safary trip ... for us .. we ve contacted a local family lives in tunis village who has several land croser 4×4 Approx cost is 100 usd per trip can accomodate up to 6 pax.. including water falls .. wasi al hitan ...desrt surfing..... desert crousing ...
Ehab, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

2/10 Poor

Ahmed, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Adham, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Horrible place, dirty, food is disgusting. The third bed for the
Nariman, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Avoid Helnan al fayoum, Everything is terrible. I came for one night just to sleep as we have trips outside to do, 1st i checked in at 6pm,they put us in a room overview garbage area,as there is no other rooms available, 2nd we found out that air-condition bringing out heat in a terrible way, we tried to talk to them, to find that 5 rooms at reception are complaining same issue & their answer that we are trying to fix it ... Now it is 11 pm, we couldn’t sleep & my kids slept and their bodies are too hot ... I called the manger & i started to shout out, his answer that i will fix it and call you back in 15 mins, After an hour and half he prepared another room in another building , more clean and location is better , but we have to carry kids while they are sleeping and pass them to another building in very gold weather with too much wind , After we moved with 3 hours , i found my little daughter got a fever 40 c , calling them to help but no pharmacies around and no clinics.. we stayed like that till 2nd day ! And regardless what happened to us, this hotel is not Fayoum mood at all , terrible location No View , terrible food ( no oriental breakfast like all other hotels ) .. Not that clean at all , Dirties all around& rooms are too small Dosent worth penny , its rate was 1200-1500L. E per night & other hotels max. 600L. E Was a big mistake to choose
1-night family trip
Verified Expedia guest review

10/10 Exceptional

a very relaxing place
Alaa, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

The hotel is historic with lot of events that have happened in it. But when keeping the iconic old vibes, the hotel management forgot to do maintenance and renovation. The room is supposed to be 5 stars but was not even close to 3 stars with the bathroom amenities very limited and the shower very old and broken. The breakfast buffet was okay but dinner options were very limited. Front desk staff were too slow and seemed not professional enough to match the expectations of this historic hotel
1-night romance trip
Verified Expedia guest review

6/10 Good

Great location, great views, beautiful garden, historic
2-night trip with friends
Verified Expedia guest review

8/10 Very good

Needs renovations
The hotel has a lot of history but it needs huge renovations.
Abeer, 1-night family trip
Verified Hotels.com guest review