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All properties in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Hotel Sueno Maya

2-star2 stars
Av. Fco. I. Madero Lt. 12, Mza. 24 Col. Centro, Isla Mujeres, QROO, 77400, Mexico

City-center hotel within easy reach of Norte Beach
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Pros: This place is very clean, affordable and the front desk staff and house keepers are…Jan 30, 2021
  • Very nice hotel and very affordable Thr bed was comfyDec 28, 2020

Hotel Sueno Maya

from €24
  • Economy Room, Kitchenette, Ground Floor
  • Basic Room, 1 Double Bed, Kitchenette
  • Economy Room, 1 Double Bed
  • Basic Room, 1 King Bed, Balcony
  • Basic Room, Non Smoking, Kitchenette
  • Basic Room
  • Family Room, 1 Bedroom, Kitchenette
  • Family Room, Multiple Beds, Non Smoking, Kitchenette
  • Basic Room, 1 Double Bed, Kitchenette
  • Room, 1 Double Bed, Balcony, Ocean View

What’s around Hotel Sueno Maya

Landmarks

  • Heart of Isla Mujeres
  • Norte Beach - 6 min walk
  • Garrafon Natural Reef Park - 15 min walk
  • Dolphin Discovery - 4.5 mi / 7.2 km
  • Punta Sur - 4.7 mi / 7.6 km
  • Mujeres Beach - 6.1 mi / 9.8 km
  • Las Americas Cancun Mall - 10.7 mi / 17.3 km
  • Langosta Beach - 14.5 mi / 23.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 123 min drive

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-9 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

Required at check-in

  • Cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Services
  • Front desk (limited hours)
Facilities
  • Number of buildings/towers - 1
Accessibility
  • Handrails in stairways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer (on request)
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe

Hotel Sueno Maya’s small print

Also known as

  • Hotel Sueno Maya Isla Mujeres
  • Hotel Sueno Maya
  • Sueno Maya Isla Mujeres
  • Sueno Maya
  • Hotel Sueno Maya Hotel
  • Hotel Sueno Maya Isla Mujeres
  • Hotel Sueno Maya Hotel Isla Mujeres

Policies

State tax ID - IVA

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts cash.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Sueno Maya

  • Does Hotel Sueno Maya offer free cancellation for a full refund?
    Yes, Hotel Sueno Maya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Sueno Maya?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Sueno Maya?
    Sorry, there's no onsite parking at Hotel Sueno Maya.
  • Are pets allowed at Hotel Sueno Maya?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Sueno Maya?
    You can check in from 3 PM - 9 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Sueno Maya?
    Yes. Nearby restaurants include Loncheria El Poc Chuc (3-min walk), Q Bravo (3-min walk), and Picus (3-min walk).
  • Is there an onsite casino at Hotel Sueno Maya?
    No, this hotel doesn't have a casino, but PlayCity Casino (8.4 mi) and Royal Yak Casino and Sports Book (9.3 mi) are both nearby.
  • What is there to do at Hotel Sueno Maya and nearby?
    Recommended spots to visit include Norte Beach (6-min walk) and Garrafon Natural Reef Park (15-min walk), along with Dolphin Discovery (4.5 mi) and Punta Sur (4.7 mi).

Recent reviews

Fabulous 8.8 From 62 reviews

Exceptional 10.0
Very comfortable
Socorro, us6 night family trip
Exceptional 10.0
Was are third time staying here and as always. Was great. Clean room and perfect for the price. Can’t beat it.
us1 night romance trip
Exceptional 10.0
Hotel Sueno Maya is very inexpensive and basic. It's clean, the rooms are spacious, the location is wonderful, and it's a great place to stay if you don't need all the fancy stuff, which you shouldn't because there is plenty to do outside the hotel! We were 4 women - 2 moms and 2 daughters - and stayed in room 16, which was perfect. Because of COVID, the office hours were limited and they didn't clean our rooms, but they were available when we needed them and were great at communicating. I highly recommend it!
Lisa, us5 night family trip
Very Good 8.0
For the price. It was a great value and a clean room. And the staff was happy to help with the request we had.
us4 night romance trip
Exceptional 10.0
The staff were excellent and super helpful. Vent fans in the bathrooms would help the persistent smells, due to the challenged drain plumbing situation. Our room was spacious and clean. Perfect locations, slightly out of the exact center of town (more quiet), but literally a block and a half from Hildalgo, the pedestrian walkway. Right by the Malecon, the walkway along the ocean. 10-15 minute walk to north beach. I would use this hotel again.
us9 night family trip
Exceptional 10.0
Very clean, secure comfortable. Property is quite very relaxing. He had view to ocean!
Marian, us1 night family trip
Exceptional 10.0
Great place, great location and friendly service. Enjoyed our 6 day stay very much and hope to be back next year!
us6 night romance trip
Very Good 8.0
Next to the center, clean and spacy room, convenient. Not a hotel, more an appartment hotel. Recommend if looking for a room and the activities are mostly outside.
us2 night trip
Exceptional 10.0
The satalite location across the street is new and very comfortable
Kelly, ca4 night trip
Exceptional 10.0
Very beautiful! Close to the beach and everything else
us4 night trip

Hotel Sueno Maya